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Austin Subaru
Austin, TX
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,039 reviews
October 17, 2019
great service My car needed a new transmission at 62,000 miles. Austin Subaru helped me get Subaru of America to pay for the new transmission. I cannot praise Wil My car needed a new transmission at 62,000 miles. Austin Subaru helped me get Subaru of America to pay for the new transmission. I cannot praise Will Heller enough for his help. More
by samitche
Employees Worked With
William Heller
October 15, 2019
Great buying experience This was my third purchase from Austin Subaru and it was great. New location was easy to find. I got a great deal and a more than fair price on my tra This was my third purchase from Austin Subaru and it was great. New location was easy to find. I got a great deal and a more than fair price on my trade in. More
by jnichols
Employees Worked With
Jake Kavanaugh
October 14, 2019
Brake service It was a pleasure seeing things work so efficiently. You never have to worry about getting any surprises. from the ease of scheduling to pick up, thin It was a pleasure seeing things work so efficiently. You never have to worry about getting any surprises. from the ease of scheduling to pick up, things just happened as expected More
by DWC
Employees Worked With
Charles Otte Jr.
October 14, 2019
Horrible experience Went through the process of putting down a deposit and getting my trade evaluated only to find out that the price agreed on was an error on the websit Went through the process of putting down a deposit and getting my trade evaluated only to find out that the price agreed on was an error on the website. It was there for several days. What a waste of time. A reputable dealer would have honored the posted price. Follow up - Although they did not honor the posted price, the dealer did work with us to adjust the sale price. They do seem to genuinely care about customer satisfaction. More
by AS
Employees Worked With
Jade Baumgardner
October 10, 2019
60 K Mile Outback service From the moment I pull into the service bay I know I can count on efficient and courteous service support. Abel Aguirre is an excellent communicator, From the moment I pull into the service bay I know I can count on efficient and courteous service support. Abel Aguirre is an excellent communicator, he explained all that would be done and the time line for the repairs. He called me as he said he would at 4 to give me an update and let me know when the car would be ready. The loaner was clean and ran great, it was very helpful to have a car for the day and made a big difference in my ability to get the work done, while still being able to do my job. More
by stefania
Employees Worked With
Abel Aguirre
October 10, 2019
The best professional parts person you could ever ask to have assist you and an awesome person to work with. Lee is a great credit to his profession and the dealership he represents. have assist you and an awesome person to work with. Lee is a great credit to his profession and the dealership he represents. More
by Six Stringer Bob
Employees Worked With
Lee Laxton
October 10, 2019
The BEST Although it is SO much larger now than when I first started going to Austin Subaru over 20 years ago, it has gotten even better! I can't begin to i Although it is SO much larger now than when I first started going to Austin Subaru over 20 years ago, it has gotten even better! I can't begin to imagine how you guys put all the pieces together to make going up there an easy experience! The service writers, especially Adam Crabb are nothing short of top notch! Twelve stars in a 10 star system I would give them! To that we now have not only excellent coffee individually made, but a new Subaru to drive while our car is in the shop. It doesn't get any better and it's part of why I'm driving my 4th Subaru and happily call myself a Subaholic :) More
by reneeSS
Employees Worked With
Hector and the greeters who meet us when we drive in , Adam Crabb
October 10, 2019
Came into the dealer and bought a car in one shot. My car was totaled in a accident and I was without a car for about a month. This meant taking a bus to work while my insurance company worked on get My car was totaled in a accident and I was without a car for about a month. This meant taking a bus to work while my insurance company worked on getting me the check for my old car. I was at the time thinking about a new car and checked out several dealerships including Austin Subaru, where I talked to Don Upton. Liked the low/no pressure sales pitch and the dealership's overall atmosphere. After a another week or so, decided used car was the way to go, that I thought it should be a Subaru and so I went back to Austin Subaru. Met with Don again (on the last day of the month), and although he had other EOM paperwork to complete, took the time then to help review available used car models, (the one I had selected online was unavailable), test drove the car (an Outback), and answered all my questions. The whole car buying experience (start to finish) took about 4 hours. I was happily in my "new" car by about 1 pm. So kudos to Don. More
by DougH
Employees Worked With
Don Upton
October 03, 2019
Working with John was a pleasure. He always responded quickly to my messages and was spot on with when my car would be delivered. The other staff I worked with also made the buying experience as painless quickly to my messages and was spot on with when my car would be delivered. The other staff I worked with also made the buying experience as painless as possible. More
by gdbjr
Employees Worked With
John Palmieri
