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Austin Subaru
Austin, TX
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,038 reviews
August 22, 2018
Professional Service advisor was professional, helpful and went the extra mile to handle all my issues and questions. He was very helpful and pleasant. I also met Service advisor was professional, helpful and went the extra mile to handle all my issues and questions. He was very helpful and pleasant. I also met with Edwin Martinez about trading my car for a new Ascent. He, too, was knowledgeable and very professional More
by Peaches mom
Employees Worked With
Edwin Martinez, Joseph Martinez
August 15, 2018
Best car buying experience ive ever had Keenan was absolutely awesome to work with. Everything was laid out perfectly, explained every detail of the deal and was incredibly transparent, whi Keenan was absolutely awesome to work with. Everything was laid out perfectly, explained every detail of the deal and was incredibly transparent, which is very rare in the auto retail industry to find. I initially walked in to take home an Outback on an overnight test drive (which he was more than willing to do for me) and the customer service I received even then was excellent. I did not feel pressured to buy anything at any time. I have bought a few new cars in the last several years and this was the most painless process I’ve ever experienced. Customer service is the absolute best. I would recommend Austin Subaru to anyone I know looking for a new Subaru. More
by Austin808
Employees Worked With
Jake Kavanaugh, Keenan McVein
August 14, 2018
very friendly staff Everything I needed it done in my car, got taken care of. john Rivera was very friendly and helpful. Thank you for a very good experience. Everything I needed it done in my car, got taken care of. john Rivera was very friendly and helpful. Thank you for a very good experience. More
by chryssu
Employees Worked With
John Rivera
August 12, 2018
The Service was good, timely and with respect to customers Very good interaction with us by the service consultant Will Heller. Very friendly and helpful staff. I would definitely recommend Austin Subaru to al Very good interaction with us by the service consultant Will Heller. Very friendly and helpful staff. I would definitely recommend Austin Subaru to all my Subaru owning friends. More
by Yusuf Ebrahim
Employees Worked With
William Heller
August 11, 2018
The team was beyond kind and extremely fast. Susan was amazing. She is the nicest and the best in the business! I'll only be buying Subarus for the rest of my life because of her and the rest of Susan was amazing. She is the nicest and the best in the business! I'll only be buying Subarus for the rest of my life because of her and the rest of the team. More
by winiecki15
Employees Worked With
Susan Moulton
August 08, 2018
Great service! Adam Crabb at Austin Subaru was amazing! He explained everything that needed to be done to my vehicle and talked me through the process. He got me a l Adam Crabb at Austin Subaru was amazing! He explained everything that needed to be done to my vehicle and talked me through the process. He got me a loaner car that was so much fun to drive. I really felt like Adam cared about me and my car! More
by LaurieS
Employees Worked With
Adam Crabb
August 05, 2018
No Pressure Sales I was very pleased with my experience purchasing my Outback from Austin Subaru. We were connected to Edwin Martinez who is excellent! He made test d I was very pleased with my experience purchasing my Outback from Austin Subaru. We were connected to Edwin Martinez who is excellent! He made test drive very informative and when our choice of color was not available at the dealership within two days had a car available. Edwin is very knowledgeable and personable. After the sale the rest of the sales team worked to make our experience as positive as possible. Their approach was to make sure we made choices which would add value to our purchase and they were successful. More
by Steve
Employees Worked With
Jeremy Marty, Yelena Smirnova, Edwin Martinez
August 05, 2018
Regular oil change and tire rotation:-) Went very well! Fast and very professional! Stopped in for Express Service and was out in a hour. Awesome job and nice, new facility! Personnel were v Went very well! Fast and very professional! Stopped in for Express Service and was out in a hour. Awesome job and nice, new facility! Personnel were very positive, polite and professional! Didn't try to push any extra services on me:-) More
by Chuckn777
Employees Worked With
Chris Hudson, David Cabrera
August 04, 2018
Best service experience I can always count on Austin Subaru and service advisor Will Heller. Professional service and great coffee in a state of the art facility. Cheers! I can always count on Austin Subaru and service advisor Will Heller. Professional service and great coffee in a state of the art facility. Cheers! More
by Leif
Employees Worked With
William Heller
August 04, 2018
Great service From the time I walked in the door I could not have asked for a better car buying experience. Keenan was very professional and well versed in the Suba From the time I walked in the door I could not have asked for a better car buying experience. Keenan was very professional and well versed in the Subaru line and answered every question I had. I ended up leasing two cars. All support staff was supportive and the best of all they spoke highly of each other. They all mentioned Austin Subaru’s desire to give back to the community which was a big factor for me as I am a leader of a local nonprofit. I would highly recommend Austin Subaru and if available ask for Keenan. More
by Lease2
Employees Worked With
Yelena Smirnova, Keenan McVein, Stephanie Auld
