Austin Subaru

Incredible Customer Service We have owned four Subarus over the last 20 years. It is the only brand that I trust not only for the quality and dependability of the vehicles but al We have owned four Subarus over the last 20 years. It is the only brand that I trust not only for the quality and dependability of the vehicles but also for the integrity and EXCELLENT customer service of the dealerships. When I walk through the doors of Austin Subaru, I know that I am going to be treated with respect from the sales floor to the service department. As a woman, buying a car can be an infuriating experience. At other dealerships I had salesmen question my ability to drive a manual transmission, drop women-driver jokes, try to TELL me what I wanted, talk over me to my husband, and give me the run around with numbers. Working with John Martinez on my latest purchase was hands-down the best experience in purchasing a new vehicle I have had. Each time I test drove a car, he tossed me the keys and said "go for a spin and let me know what you think!" He was extremely informative and he talked with me, not at me. He gave me space to make my decision and not once did I ever feel like I was being SOLD something but rather being assisted with my purchase. For that I will gladly hand over my money. Other dealerships could learn a lot from the folks at Austin Subaru. More

Brake Issue I had an issue with putting my Impreza into gear, so I did some research and it was pretty clear that with my make and model year it was probably a br I had an issue with putting my Impreza into gear, so I did some research and it was pretty clear that with my make and model year it was probably a brake light switch issue. I called in, described the issue, and got an appointment in a day. When I brought the car in I described the issue and my self-diagnosis. The service team acknowledged my research, confirmed that it was the culprit, quickly replaced the switch and got me on my way for a pretty reasonable cost. More

Solid Service I worked with William on some needed service to our Outback. Very smooth process, clear explanation of the problem, and the recommended fix. Would rec I worked with William on some needed service to our Outback. Very smooth process, clear explanation of the problem, and the recommended fix. Would recommend. More

Outback Touring Simplest new car transaction ever....Our salesperson (Roger) handled all paperwork from his office. We were not turned over to others for extended war Simplest new car transaction ever....Our salesperson (Roger) handled all paperwork from his office. We were not turned over to others for extended warranties, etc...... More

Great Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I understood the work to be completed and the cost before it began; as well as following up with me at the end about recommended work and why. He was confident and clear with his information and was genuine in his Exceptional Customer Service. More

outstanding customer service! I recently bought a used car with this dealership: outstanding customer service and friendliness, great responsiveness and follow-up, tailored offers, I recently bought a used car with this dealership: outstanding customer service and friendliness, great responsiveness and follow-up, tailored offers, they go above and beyond and work on finding the best car that will match your budget. They are truly dedicated to customer happiness and practice transparency and clarity on the offer, the price, the repairs done, the car history, etc. providing a worry-free experience. Highly recommended! More

Fair, Friendly and Informed Mr. Franco treated us in a friendly, patient manner from start to finish. He explained the many features of the new Forester in a competent and thorou Mr. Franco treated us in a friendly, patient manner from start to finish. He explained the many features of the new Forester in a competent and thorough way. He quickly altered the standard lease to meet our needs and put together a deal that we were pleased with. When I walked in, I thought I wanted a Honda CR-V but Mr. Franco convinced me otherwise. Overall, a satisfying experience! More

Best place for service! Austin Subaru has the best service center ever. Everyone who works there is so polite and treats you like royalty. Jonathan Sosa and Billy Maxwell and Austin Subaru has the best service center ever. Everyone who works there is so polite and treats you like royalty. Jonathan Sosa and Billy Maxwell and Kathy Swenson are always a step ahead and ready to help! The coffee cafe is fantastic! As is the waiting area. Jesse even came out and help me program my Bluetooth in my car that has quit working. More

Brake switch I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagn I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagnose the problem when I described the symptoms - after replacing the faulty component (brake switch), I was on my way home ! More