Austin Subaru

Brake switch I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagn I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagnose the problem when I described the symptoms - after replacing the faulty component (brake switch), I was on my way home ! More

Great Service Center Everyone was very friendly and helpful. I received quick and efficient service. I can't recall the service representative ' s name but he was very res Everyone was very friendly and helpful. I received quick and efficient service. I can't recall the service representative ' s name but he was very respectful and courteous. More

6 month Maintenance review Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with r Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with reading and caffeine in nice lounge area. Joseph returned early to provide a thorough update with paperwork at his desk. Car services were great. I left with a generous interior/exterior car cleaning voucher at a nearby facility. I am a happy Subaru owner. More

Service Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way an Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way and were finished in about a hour. More

It was the easiest, most pleasant car purchase I’ve ever had John slashing was awesome from the moment we met him to test driving, negotiating price to walking us through the purchasing process. Very pleasant e John slashing was awesome from the moment we met him to test driving, negotiating price to walking us through the purchasing process. Very pleasant experience. More

Satisfied Buyer I came in with a particular style,color,budget and walked out happy. My trade in was also acceptable. Thanks for the service. Loving my new Outbac I came in with a particular style,color,budget and walked out happy. My trade in was also acceptable. Thanks for the service. Loving my new Outback. More

Extraordinary Service Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use a Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use at no extra charge, since they had to wait for the part to be sent. It took several days, over a holiday, but no problem with the nice courtesy car. The technician continued to test for any further battery draining during the wait. Thankfully, there were not any others. Craig was more than excellent, providing very attentive customer service with frequent updates. More

Great job Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t eve Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t even know about and were also repaired while the car was there. I’m often skeptical of service centers “multi point inspection” but these guys obviously really inspected the car well. More

Great Experience as Always Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I also appreciate Susan going over the items in need of attention on my overall inspection without being pushy about immediate fixes on non-critical items. She saved me before my old battery left me stranded! More

Great buying experience! Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as if we were buying the best new car on the lot. A particular shout out goes to Brittany Nelson, our sales consultant, who was very personable and professional. She made an impression on me and my kids and made buying my teenage son's first car a joy. We were there on easily the busiest day of their year, one of at least three customers Brittany was working with at that particular time yet she made us feel welcomed and appreciated. I will definitely consider buying from Subaru Austin again on this experience alone. Another kudos goes to the Barista Josiah Bobbitt who was crazy busy making coffee drinks (good I might add) for all the waiting customers on the busiest day of the year. He did so with a smile. My kids were blown away that Subaru Austin just does that for their customers. You don't see that kind of customer appreciation many places these days. Beats the xxxx out of the help-yourself bad pump coffee and packaged creamer you get at other, bigger, dealerships; dealers who sell trucks three to four times the price of a Subaru. It's the little things. -Scott More