Austin Subaru

My subaru summer Jonathan and Kathy gave me great service as a follow-up to the service I had at Santa Fe Subaru which was also awesome. It's sad that I have to get my Jonathan and Kathy gave me great service as a follow-up to the service I had at Santa Fe Subaru which was also awesome. It's sad that I have to get my car back in yet again. I've been without my car since June 15th. Picked it up in Austin Subaru on August 16th now it's back again for the third time for Subaru service. Again Jonathan and Kathy have been over backwards but I'm just disappointed that my suby has had to be in the shop so many times this summer I've driven my Subaru a total of two weeks since since June 15th More

New Crosstrek Loved my experience. Would easily do this again when I need another vehicle. Did not feel like the standard dealer experience, which is a great thing. Loved my experience. Would easily do this again when I need another vehicle. Did not feel like the standard dealer experience, which is a great thing. More

Service as it should be One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and c One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and car washed. Everything explained to me. I wish I had asked if they adjusted tire pressures as they rotted from front-to-back. I'm very satisfied. More

We had a wonderful experience purchasing our Suburu and appreciate the knowledge and assistance the staff provided to us. We walked in and out on the same day with our Suburu. A purchasing our Suburu and appreciate the knowledge and assistance the staff provided to us. We walked in and out on the same day with our Suburu. Andrew and all the staff were great to work with. More

A lot of miles maintenance My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he wa My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he was very knowledgeable, and really terrific at explaining all the work to be done as well as why. This was an expensive stop for me but rather than being pushy about selling the service, Adam was supportive. When I dropped off my car at 7am, Adam received me and he was there the whole day till service was done at 7pm. My technician made the same effort that day, thanks to him as well. Superior customer experience. More

Excellent experience and courteous service I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they rec I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they receptionist was very friendly and helpful and set me up with Will Heller to have the car checked out that day. Once we arrived I was quickly taken care of and once it was determined that the issue wasn't a quick fix, Will arranged for me to have a loaner car. They were prompt and I was very pleased by their quick response when I had only called that morning. The car was fixed within a day or so and I received a call to pick up the car. This was my first interaction with this dealership and I was impressed. Definitely recommended! More

Excellent , affordable service is half of why I'm loyal to Subaru. Zack Reid ion service was great. I refer friends to Fouad Kassem and Subaru when they are l , affordable service is half of why I'm loyal to Subaru. Zack Reid ion service was great. I refer friends to Fouad Kassem and Subaru when they are looking for a new car. More

Everyone was friendly & helpful Jesse York did a great job orienting us to our new Outback & even helped my husband get things set up on my 2013 Forester which is now his car. We are Jesse York did a great job orienting us to our new Outback & even helped my husband get things set up on my 2013 Forester which is now his car. We are proud to have 2 Subarus in our garage. More

New air conditioner compresser and other services Also received an oil change and multi-point inspection. Service center allowed me to bring in my car early in the morning and worked quickly to get m Also received an oil change and multi-point inspection. Service center allowed me to bring in my car early in the morning and worked quickly to get me out so that I could attend a meeting at 10:30. More

Fast and excellent service Very fast service to fix a brake sensor that had gone out. Excellent new waiting room- great coffee and comfortable sitting area. I really like the Very fast service to fix a brake sensor that had gone out. Excellent new waiting room- great coffee and comfortable sitting area. I really like the new service area. More