Austin Subaru

Great service from Amber Ashy I heard good things about Subaru and thought I might want one, but I wasn't sure and wasn't sure whether I'd prefer an Outback or a Forester. Amber w I heard good things about Subaru and thought I might want one, but I wasn't sure and wasn't sure whether I'd prefer an Outback or a Forester. Amber was assigned to help me, and I could not have asked for better service. She was cheerful and pleasant and extremely well-informed about her product. While she was much younger (and different) that me, she related to me very naturally and seemed to have a feel for my sensibilities right away. She didn't try to tell me what I wanted and did not appear to steer me in a particular direction; she just answered my questions and spoke plainly. In the end, after having my questions answered and driving a couple of cars, my decision was easy. I'm 61 years old and cannot remember a better car-buying experience. Having driven my new Outback for a week or so, I'm very happy with my decision and would recommend her (and Subaru) to anyone looking for a new car. Rex Hall More

Best car buying experience EVER! Raymond Jalandoni is the most honest man I have ever met in the car buying industry. I am 50years old and have bought many cars through the years. R Raymond Jalandoni is the most honest man I have ever met in the car buying industry. I am 50years old and have bought many cars through the years. Ray did not try to push anything on me, he was very knowledgeable about ALL the cars, and was very helpful in my decision. I live in San Antonio but will continue to go to Austin for any more car buying in the future. Well worth the trip and time. And as long as Ray works there, he will be the one I go to. More

Purchased a new Subaru from Austin Subaru. I purchased a new (used) Subaru from Austin Subaru last week. It could not have beeb a more pleasant experience. Amber was helpful, respectful of my n I purchased a new (used) Subaru from Austin Subaru last week. It could not have beeb a more pleasant experience. Amber was helpful, respectful of my needs and wants and, most importantly, a no pressure approach to selling. I had the opportunity to go elsewhere for my purchase but Amber made me feel more comfortable and less pressured than the others. I would definitely recommend seeing her when you go in to buy your next Subaru. Thanks so much. I LOVE my new car!!!! More

My new Subaru Exceptional service from the moment I walked in the door to when I drove of the lot. Amber Ashy made me feel very comfortable while I was trying to fi Exceptional service from the moment I walked in the door to when I drove of the lot. Amber Ashy made me feel very comfortable while I was trying to find the best car which would fit all my needs! She was very helpful and answered all my questions, she was honest , upfront about everything. She made this the best car buying experience by far. Very friendly stuff... I am telling my coworkers and friends about them. I appreciate all the help and detailed information they gave me! More

Fantastic customer service I had a "check engine" light warning, and a recall on the passenger side airbag.. When I arrived for the scheduled service, I was immediately met by a I had a "check engine" light warning, and a recall on the passenger side airbag.. When I arrived for the scheduled service, I was immediately met by an attendant that showed me where I needed to go. I went in and within a few minutes William met me, started the service process, and arranged for a rental. Even though the waiting area was filled to capacity, I was in and out in less the 30 minutes. Very pleasant! More

Well executed minor service This dealership is awesome. The people who greet you in the drive are very prompt -- I have never had to wait long for someone to come talk to me. Th This dealership is awesome. The people who greet you in the drive are very prompt -- I have never had to wait long for someone to come talk to me. The service reps are very professional and listen to what you tell them about the car, and then make relevant recommendations. The techs do what they need to do to get you back on the road quickly. I'm very pleased with the service at Austin Subaru and I am willing to drive froom Buda to the dealership to get good service. More

(False) Pride and (racial) Prejudice I couldn't tell you how terrible my experience has been at Austin Subaru .This review is about the sales process ( I didn't buy my Subaru there -A I couldn't tell you how terrible my experience has been at Austin Subaru .This review is about the sales process ( I didn't buy my Subaru there -AND- the service department which I also did not use nor ever will) . Let me preface this review with some fact about myself: 1. I am a comedian (part-time) so I typically put humor in everything 2. I am "new" money. A software Engineer/semi-retired but this was the first time buying a new car ever! 3. I use to be a broker so I know how to negotiate 4. I have 2 great danes . They are my babies. Technically I am single dad with 2 girls. Ok here we go The initial visit was ...ok . The salesman was very nice and answered all my questions . I went in knowing I should get the Crosstrek but after driving the WRX I knew I was getting that. Ok so I ask a ton of questions to figure out how they price car. After about 20 minutes ( and diligent note taking) I had a general idea on how cheap I could get a new WRX for ~28k . So I went in hard saying I was going to buy car cash ( I have the $) but then decided I would lease it to improve my personal credit (which is subpar to say the least). So I fill out the credit app using general numbers (per salesman advice) . While that was being processed I was told to pick WRX colors I wanted and well the car wasn't at the dealership. They were going to bring if from "another location". Well turns out they were geting it from another deal and wouldn't tell me . Guess they fear I would go straight there even when I gave them a deposit. --Ok so here is where is started going south. Don't hide info from your clients.-- Then the finance manager , Steve, well wouldn't return my emails about being proactive on providing bank statements, pay stubs , tax returns ( I make 200k+), and business documents b/c I know my credit was not going to get my lease approved outright. Well after no replies I call Steve and he tells me tersely my application was denied and I lied on it. Remind you I put general numbers on the application per the advice of the salesperson. I ask him what we can do to reApply with the documents I was trying to provide . He wouldn't have it and hung up on me. After speaking to salesperson I was told they would make it happen. 2 days silence and they try to push a 20% APR finance contract on me without explaining it. Super sketch. I walked away from the deal and it took over a week to get my deposit back. TLDR: Steve the finance manger is not a nice person and the sale process felt slimy Ok so I bought my car from Georgtown Subaru. They called the bank , Chase, and boom I was approved immediately after submitting my income documents. Ok well luck will have it I needed to have my clutch replaced on this 2016 WRX after getting it back from body shop from an accident ( Red cars tend to get hit) . Well the service consultant at Austin Subaru, Craig, said clutches are not covered by warranty nor will it ever be. He sent me a bill for 2300 without even opening the transmission open. After inquiring why it couldn't be a manufacturer defect I was immediately shut down and told " I was racing and it was my fault!" . Again this car had 3000 miles on it. I drive like a grandma and have driven manual transmission all my life. I know how to NOT burn a clutch Again I took this car to Georgetown Subaru. They fixed it under warranty no questions asked . Had it back in 2 days too. They are THE BEST Austin Subaru has a tag line " Best Subaru Dealer in Austin" . Well that is b/c you are the ONLY dealer in Austin TX city limits. By that logic your are also technically the: youngest, oldest, smelliest, rudest, tallest, racist, smartest, dumbest, etc ( I can keep going here) . Do not buy your Subaru here! Especially go to GeorgeTown Subaru if you look young, prefer to negotiate price, and want to be treated with respect. Oh wait... I will say this.... the bottled water at Austin Subaru is very good. 1 Star on dealership 5 Stars on the bottled water .... 0 Stars to Steve the finance manager. More

Great car buying experience. My sale representative, Adam Massey, was so helpful explaining the Outback and all of its features. Adam was not high pressure in is approach, which My sale representative, Adam Massey, was so helpful explaining the Outback and all of its features. Adam was not high pressure in is approach, which made me feel like I had met a new friend. Adam never "rushed" me to make a decision even after my second test drive. More

Christian provided great service! After my recent very BAD experience with service at the dealership for my husband's vehicle, I was so pleased to have a very GOOD experience with Aust After my recent very BAD experience with service at the dealership for my husband's vehicle, I was so pleased to have a very GOOD experience with Austin Subaru. Christian Perez was very polite, efficient, and had me in and out of the service department in no time. In addition, he took time today to listen to another concern I had about my car and recommended I return for service before the warranty expired. I appreciate the heads up, Christian! We keep our cars until the wheels fall off, and this is my first Subaru. Once my husband's vehicle dies, we're not going back to that dealership. We'll head over to Austin Subaru :) More

Honored Warranty and unbelievably fast service I had a terrible noise coming from my engine so I stopped my car immediately! Under my warranty they had it towed to Subaru and even though they were I had a terrible noise coming from my engine so I stopped my car immediately! Under my warranty they had it towed to Subaru and even though they were busy they were able to get my car looked at the next day and replaced my entire short block (all under warranty) in a day and a half. They were able to get me a loaner car so that I didn't have to worry about getting to work! I got my car back so fast I couldn't believe it, and it didn't cost me a dime! Dealing with Susan there made all the difference, she went out of her way to help me out and make sure I was taken care of...I would highly recommend not only buying a Subaru, but going to them for all of your maintenance needs. Quick, professional, and personable staff. More