Austin Subaru

Second new car purchase. As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. Salesman Erick was professional, knowledgeable, and very accommodating. There was an issue with the new car-a dimple in the driver's side door-the salesman and Sales Manager addressed our concern at once and provided another new car. This was done in a gracious and positive manner and more than met our expectations. The weekend following the purchase while washing the new car(it wasn't really dirty) several people in our neighbor hood saw the temporary license tags and stopped to see the car. To a person, they were incredibly impressed with the car. And when we shared our experience outlined above, even more impressed. Usually I am reluctant to provide referrals or recommendations to others, but the car-buying experience at Austin Subaru was so exceptional that I also posted my assessment on Facebook. I also shared the name of the salesman, Erick, and Mr. Hummel the Sales Manager. The preceding explains why we returned to Austin Subaru a 2nd time and will do so in the future as the need arises. More

A pleasant experience Everyone is pleasant and helpful explaining everything they're doing, why, and the cost. And they always wash my car for free. I go away knowing my Everyone is pleasant and helpful explaining everything they're doing, why, and the cost. And they always wash my car for free. I go away knowing my vehicle has been thoroughly checked out. More

Service on my Forester XT but bought a new Outback! Took my 2014 Forester XT in for Scheduled Maintenance and after considering maintenance cost with possible replacement parts and new tires that were n Took my 2014 Forester XT in for Scheduled Maintenance and after considering maintenance cost with possible replacement parts and new tires that were needed too, I opted for a new 2017 Outback at 0% financing. Came out with a beautiful brand new 2017 Outback at a lesser payment than I had been making on my 2014 Forester XT. Fantastic and my salesperson was super!! More

Satisfied repeat customer I am not a "car person" but I do drive a lot for work. I appreciate that Subaru can just take care of my car trade-in and purchase without expecting m I am not a "car person" but I do drive a lot for work. I appreciate that Subaru can just take care of my car trade-in and purchase without expecting me to go through every little detail. More

Battery Replacement Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skill Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skills as excellent. He checked back in with us to explain exactly why the battery needed to be replaced and how long a battery usually lasts in Texas given extreme weather conditions. The new service area at Austin Subaru is amazing--clean,comfortable and the coffee bar just plain spoils customers! More

Respect This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they were very kind to let me go home with a loner vs. waiting two more hours for my Outback. More

Happy Customer Roger made this as stress free as possible since we went from an 11 yr Forester to a 2018 Forester. He could not been more helpful. He presented us w Roger made this as stress free as possible since we went from an 11 yr Forester to a 2018 Forester. He could not been more helpful. He presented us with all the options and why they were so important to safe driving. Everyone that we have ever had contact with at Austin Subaru have made the visit as pleasant as possible. More

Great, nice, easy, friendly Happy with the experience and it was made as easy as possible; however, I did leave with unanswered questions. We paid cash and asked about how would Happy with the experience and it was made as easy as possible; however, I did leave with unanswered questions. We paid cash and asked about how would receive title but it was never answered. We had to call back and ask again a few days later...hopefully we will get it soon as we also have no idea when it is coming. There are also several things wrong with the car we purchased that were probably just looked over...such as one of the back doors does not even lock or unlock with the other doors! Also the check engine light came on the day we left...the incorrect filter was used when the oil was changed at Subaru. Overall, happy with the purchase. More

A FANTASTIC CAR BUYING EXPERIENCE The dealership is so professional. It's obvious that Austin Subaru values their customers and puts them first without making you feel pressured. But The dealership is so professional. It's obvious that Austin Subaru values their customers and puts them first without making you feel pressured. But the real value at this dealership is their sales staff. In particular, Stetson Whetstone was the sales person who I had the pleasure of dealing with in the purchase of my daughter's SUV. Stetson was just awsome in every aspect of this purchase. It is rare to meet a sales person in any deal where you wind up feeling more like a friend than just a customer. More

Fast easy convinient Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is grea Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is great. Roomy comfortable. More