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Austin Subaru

Austin, TX

4.8
1,038 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,038 reviews

March 02, 2017

Basic express service Dillon was my service agent and he kept me informed every step of the way. Everything was great. I have a new lease so it was my 6000 mile check up. T More

by fstelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon
Mar 08, 2017 -

Austin Subaru responded

We're so happy to read that your first check up went smoothly! Thanks so much for the kind review and we look forward to having you back next time. :) -The Team at Austin Subaru

February 13, 2017

Great! Dylan's was my contact for service; first I telephoned for directions to Subaru and when I arrived, he recalled talking to me. The service was quick, More

by mek2017
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan. I don't know his last name; I think he may be new.
Mar 08, 2017 -

Austin Subaru responded

You might be thinking of Dylan Claude, Mary Ellen, and we agree, he's great! We're so glad to see that we could exceed your expectations and we can't wait to see you next time. :) -The Team at Austin Subaru

February 12, 2017

Great customer service/ Jerry Reynolds recommendation Amber Ashley was my sales rep. She is young and full of pep which I prefer when dealing with people. There was nothing false about her and she steered More

by Karen1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Ashly
Mar 08, 2017 -

Austin Subaru responded

Wow, Karen. This review is music to our ears! We've always been passionate about hiring good people and training our team to break the negative stereotypes in the industry. Just as you experienced, we want to provide helpful information which gives each customer the facts they need to make the decision that is best for them. After all, buying a vehicle should be exciting, not stressful! :) Thanks so much for taking the time to share your experience in a review. We hope to see you again in the future and wish you all the best. -The Team at Austin Subaru

February 11, 2017

Excellent customer service, always! No matter what needs I might have, whenever I take my Forester to Austin Subaru, I'm greeted with the best customer service reps. Excellent service, a More

by Egidio Leitao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hadi Farasat
Mar 08, 2017 -

Austin Subaru responded

We have some pretty excellent customers, Egidio. :) It warms our heart to read reviews and the compliments like yours. Thank you so much and we can't wait to see you next time! -The Team at Austin Subaru

February 08, 2017

Austin Subaru are Great Amber Ashy was my saleswomen and was great. While I did not end purchasing the BRZ, she was extremely knowledgable about the car, wasn't overly pushy More

by Amin Ali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Ashy
Mar 08, 2017 -

Austin Subaru responded

Thank you for the kind words, Amin! We're grateful that you took the time to share your shopping experience with us and the community in the form of a review. :) We can't wait to assist you again in your next vehicle search and wish you the very best until then. -The Team at Austin Subaru

February 04, 2017

Our salesman Hadi was excellent. Very straightforward and honest transaction. We've been positively impressed w our encounters w Subaru to date. Lord willing well give our new Subaru More

by Dangolding
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hadi Farasat
Mar 08, 2017 -

Austin Subaru responded

We're thrilled to hear that you had such a pleasant transaction as this is what we strive to achieve with every customer. We wish you and your family happy cruising and look forward to seeing you back in 16 years for the next Subaru purchase. ;) -The Team at Austin Subaru

February 03, 2017

Austin Subaru is Thorough Zach Reid was my Service Consultant for my visit today. Very thorough and knowledgeable about the company and its cars. Professional attitude with al More

by 2015 Crosstrek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Reid
Mar 08, 2017 -

Austin Subaru responded

From the beginning, we have made it our goal to hire a team who is passionate and informed about our products, just like Zach! Thank you for the kind words and we hope to see you again in the future. -The Team at Austin Subaru

February 02, 2017

Great service Our sales representative still communicates via email to check in even 2 1/2 years after our purchase. The service department is wonderful. They get m More

by Red Rock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldon Bryan, Lloyd Vanzant, Daniel Arcihiega, William Heller
Mar 08, 2017 -

Austin Subaru responded

We work hard to earn the trust and support of great customers just like you. It's great to heat that our efforts do not go unnoticed! Thank you for the kind review and we look forward to serving you for years to come. -The Team at Austin Subaru

January 29, 2017

Kept me posted on how long service was going to take. I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, More

by van1060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Reid
Jan 30, 2017 -

Austin Subaru responded

Many thanks for taking the time to let us know how we are doing. We recognize that customers expect both quality service and efficient work, which is exactly what we strive to deliver. Thank you again for taking notice and we hope to see you back in the future! -The Team at Austin Subaru

January 29, 2017

Over the top service Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccab More

by jim h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Reid in Service, Roger Matthews
Jan 30, 2017 -

Austin Subaru responded

Jim, thank you so much for taking the time to write such a nice review. It is great to know that we were able to provide you with the highest level of service. That is, after all, one of our top priorites! We look forward to seeing you again in the future to continue to earn your endorsement. -The Team at Austin Subaru

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