Auto Country

EXCELLENT SERVICE AND STAFF This is the 2nd vehicle I have purchased from Auto County and I couldn't be more pleased with the service I received from Michael, Dwayne and staff. This is the 2nd vehicle I have purchased from Auto County and I couldn't be more pleased with the service I received from Michael, Dwayne and staff. Auto Country found the car we wanted and took care of every detail... full safety inspection, warranty, registration etc. and they delivered the car to us! Everyone is pleasant and professional and service is concierge level - I highly recommend Auto Country! More

Great service. This is my 2nd vehicle purchased at Auto Country and am very pleased with the service of Steve Damato and Dwayne! I highly recommend them. This is my 2nd vehicle purchased at Auto Country and am very pleased with the service of Steve Damato and Dwayne! I highly recommend them. More

Car for Mother My mother is 94 years old still driving every day no accidents believe it or not. I found a 1999 Mercury Grand Marquis on line which was very similar My mother is 94 years old still driving every day no accidents believe it or not. I found a 1999 Mercury Grand Marquis on line which was very similar to her previous car. I spoke to sale man Steve Damata on the phone before driving over an hour to see it. It was exactly as Steve described it. We made a fair deal that day. They serviced it and even did an entire brake job on it. Picked it up 2 days later. Steve was great to deal with no BS. I'm happy and my mother is happy. Tom, Westford Ma. More

Highly recommend used car dealer I have bought 8 used vehicles from auto country over the past 20 years. I have also referred many family members and friends and work associates to o I have bought 8 used vehicles from auto country over the past 20 years. I have also referred many family members and friends and work associates to our country who have also bought multiple vehicles over the years.. Every vehicle I have bought has been delivered clean serviced with a full safety inspection and warranty I would highly recommend auto country to anyone looking for a good used vehicle More

Auto Country DECEPTIVE BUSINESS PRACTICES - UNETHICAL I searched for the vehicle I wanted and was very specific that I needed an SUV and wanted it to be white. I have voice mails and text messages te prov I searched for the vehicle I wanted and was very specific that I needed an SUV and wanted it to be white. I have voice mails and text messages te prove the unethical actions that took place.. I am a grandmother and wanted a safe vehicle to drive with her. I put 1/3 down so I would have a small and short loan. The safety problems began 5 weeks after I made the 1st payment and I was told to purchase the parts and I would get a discount on the labor. The mechanic was so nice but unfortunately he has to do what Dwayne the GM tells him and Dwayne can't make a move without the owner Michael Fagans authorization.. The owner refuses to call back any clients and he sits up in his office and make Dwayne do all his dirty work. My health problems have gotten worse due to cancelling appointments because of no transportation. The car won't pass an inspection right now and I can't drive it because of the extremely deafening noise that is coming from under the drivers side I already have had to fix 6 safety problems and now the drivers side door won't close also. I have dealt with Dwayne when the 1st problem happened and have left messages 1-2 x a month and have date time and who I spoke to. The worst call was the owner who swore at me, tried to degrade me and finally hung up on me. I didn't know it was the owner at the time but have since found out. I am gathering names of other unhappy clients and if my situation isn't resolved all the stories are going to be exposed and not only online. I am only asking for what I deserve. There are local businesses that are willing to back me up as well but I am not looking to be hateful I just want my vehicle to be safe and I am able to drive. I had Brain Surgery for Trigeminal Neuralgia and I can't tolerate the deafening noise and the stress of all this is contributing to my MS attacks (Multiple Sclerosis). I will keep you informed if Auto Country's owner has a heart and handles my situation. There are so many people that have offered to picket and allow me to tell their stories but I have tried unsuccessfully to get Dwayne or Michael to return my calls and now I am posted my complaints and if nothing is done then I will flood the sites with other customers names and stories. If they do the right thing and take care of my situation then I will remove my complaints. This is my story and it needed to be told. .2x the idler Pulley broke, the alternator dropped and the Serpentine Belt came off while I was in the left lane on the highway and could of been killed cause the car made a huge noise I thought I was struck by a rock and the car wouldn't move and my girlfriend had to hang out the window and flag cars to allow me to coast to the breakdown lane. The 2nd time the same thing happened and it was on Thanksgiving and we had to have the car towed from Cambridge and pay $156. Talk about ruining our holiday. That is only 2 of many safety problems. Stay tuned! More

Great Service again. This is our second car with Auto Country and we are very happy with the service that we had both times. Dwayne has been great with telling us the proc This is our second car with Auto Country and we are very happy with the service that we had both times. Dwayne has been great with telling us the process from the start to the end and let us know when everything was done and finalized. Auto Country made sure that the car was serviced before we picked up and that it passed inspection. Thanks again for the great customer service. More

Great experience! Steve was a pleasure to do business with! He's helpful & knowledgable and took time to show me where all the controls were before I drove off. I'm ext Steve was a pleasure to do business with! He's helpful & knowledgable and took time to show me where all the controls were before I drove off. I'm extremely happy with my purchase and would highly recommend this dealership to anyone in the market for a used vehicle. There is no pressure to purchase, and that impressed me. In the past I have dreaded car shopping due to intimidating sales people. I'd give Steve 10 starts if I could. Love MY new car!! More

DO NOT EVER EVER EVER BUY A CAR FROM THIS DEALER!!!!!! Bought a used vehicle from this dealer and have had NOTHING BUT PROBLEMS AND BROKEN PROMISES WITH IT SINCE THE NIGHT I BROUGHT IT HOME. Have contacted Bought a used vehicle from this dealer and have had NOTHING BUT PROBLEMS AND BROKEN PROMISES WITH IT SINCE THE NIGHT I BROUGHT IT HOME. Have contacted the dealer MULTIPLE times and had to BRING THE CAR BACK REPEATEDLY only to then pick it back up with the problems having NOT BEEN FIXED!!!!! EVERY TIME they tell US they have fixed said problems and every time the problem has NOT BEEN FIXED. The buying experience itself was OK-every thing AFTER THE PURCHASE HAS BEEN AWFUL. They sell cars that FAIL INSPECTION and then will not FIX THE PROBLEMS when you bring it to them. They DO NOT WORK WITH YOU as they claim they will. Everyone there gives an attitude when you bring it back and talk to them on the phone before they eventually stop returning your calls completely and hang up on you when you try and get the problem RESOLVED. Bought in April 2017 and now the car is @ the auto body AGAIN for COSTLY REPAIRS I HAVE TO PAY OUT OF POCKET FOR-OVER $800.00 FOR THIS VISIT ALONE AND IT WILL HAVE TO GO BACK FOR MORE REPAIRS LATER that the dealer REFUSED TO PAY FOR OR FIX!!!!!!!! THEY DO NOT HONOR LEMON LAW-OR ANY OTHER LAW REQUIREMENTS AND ARE IMPOSSIBLE TO DEAL WITH. If you have the need to buy a vehicle do NOT BUY ONE HERE I PROMISE YOU-YOU WILL BE SORRY IF YOU DO!!!!!!!! BIGGEST SCAM/SHADY DEALER I HAVE EVER DEALT WITH-I HAVE PURCHASED 7 VEHICLES-NEVER HAD TO DEAL WITH ANY OF THIS NONSENSE ANYWHERE ELSE. THESE PEOPLE ARE THIEF'S AND LIARS AND SELL UNSAFE VEHICLES WITH MULTIPLE PROBLEMS THEY SWEAR THEY WILL FIX BEFORE YOU PICK IT UP HOLD IT FOR 6 DAYS AFTER YOU BUY IT-THEN HAVE IT FOR 8 MORE DAYS THAT SAME MONTH AND NOT ONE OF THE PROBLEMS WILL BE FIXED NOT ONLY WILL THE EXISTING PROBLEMS NOT BE FIXED-YOU WILL END UP WITH NEW PROBLEMS ONCE YOU GET IT HOME BECAUSE THE MECHANIC THEY USE IS A TOTAL HACK. THE OWNER IS xxxxxxx LIAR WHO STEALS FROM PEOPLE CLAIMING THEY NO LONGER HAVE YOUR OLD VEHICLE TO GIVE BACK TO YOU AND THAT THE COSTS TO REPAIR THE VEHICLE THEY SOLD YOU COVER WHAT THE TRADE WAS OR NOT GIVING YOU BACK YOUR PREVIOUS VEHICLE IN A "BUY BACK" OF CURRENT VEHICLE-BREAKING ALL SORTS OF LAWS. BUYER BEWARE-YOU WILL MOST CERTAINLY GET SCREWED OVER IF YOU BUY FROM THIS COMPANY. ****THEY HAVE BEEN GIVEN MULTIPLE OPPORTUNITIES TO MAKE THIS RIGHT AND HAVE NOT DONE SO**** More

Satisfied I love my new car! I'm very satisfied with my purchase. The customer service was very good throughout the entire process of finding and financing my v I love my new car! I'm very satisfied with my purchase. The customer service was very good throughout the entire process of finding and financing my vehicle. Thank you guys! More

Dwayne is great to work with! I have bought several vehicles over the years and I have to say that this by far has had the best costumer service. From the start of getting my loan I have bought several vehicles over the years and I have to say that this by far has had the best costumer service. From the start of getting my loan to driving out of the lot in my new vehicle, Dwayne was helpful, communicative and attentive to the little details. I appreciated his hard work and willingness to lend a hand when I took my test drive (I had to transfer baby and car seat) and he was more then happy to help. It was a pleasure to work with him and I will be back to see him if I am ever in need of another vehicle! Thank you for all your help and making sure that I got into a reliable, safe and affordable vehicle for myself and my family. Many Blessings, Savannah More