Auto Country

Better Luck Going Somewhere Else Pardon my grammar but I cannot waste so much time writing so much. Bought car on 02/21/2017. Had a list of repairs needed before I drove it off the Pardon my grammar but I cannot waste so much time writing so much. Bought car on 02/21/2017. Had a list of repairs needed before I drove it off the lot. Agreed to a few necessary safety items and took delivery. As soon as I get on the highway, gas light comes on. Two days later check engine light comes on. Faulty gas gauge sensor. Simple enough. Call dealer and since I got such a "great" price on car and they spent any allotted money on repairs before I took delivery that they weren't going to help me. (wheel bearing, muffler replacement, rear seat broken) So I had no idea how much gas was in the car or when I would run out. Fantastic. A few weeks later the car starts chugging and stalls on me. Great. No use in calling dealer because I refused an extended warranty at the time of purchase and Limited Used Vehicle Warranty is null and void since they only guaranteed a sticker. Run code and it is for camshaft sensor. Ok. $45.00 and a hour later its installed. Clear check engine light. Drive car the next day, car stalls. THREE TIMES. Check engine light comes back on. We change the throttle body. $200.00. Now I'm getting upset. Drives okay or a few days. Guess what??? CHECK ENGINE LIGHT AGAIN. Chugging, stalling, check engine light. Go to change oil even though only a few thousand miles put on it. THEY NEVER CHANGED THE OIL OR FILTER LIKE THEY SAID THEY DID AT DELIVERY!! $50.00 in parts there. {Petrified to drive car so it sits for a month) Car drives okay or a week. CHECK ENGINE LIGHT AGAIN. Do a ton of research to see what it may be. SVT sensors. $185.00 there. Replace those and now its smooth again. Bring to shop today to get quote for exhaust noise. Needs two new exhaust manifolds, both sides. AND a new muffler. Won't pass inspection. Risk leaks and exhaust fumes coming into car. Cannot afford another repair. So I am OUT $6697.00. This includes a "credit card fee" they charged me at the time of sale because I told them it would be a cash deal. Husband overheard Dwayne telling Joe that if I don't pay the fee to not sell me the car. They wanted me to bring the cash in before I even looked at the car! I have worked in the car business for a long time and have NEVER charged someone $187.00 credit card fee. It doesn't exist. AMEX charges the merchant a fee to run their cards. That's it. So all said and done I am starting the arbitration process and almost don't want to because they are going to come back with every excuse in the book to not refund me or help me at all because of lemon laws, limited use warranty, paperwork I signed. Bull S. No good faith. Just selling cars, making money and moving on. Nice work Auto Country. Do not recommend unless you are a good mechanic and have deep pockets to pay for repairs. More

Nasty whip Bill and Dwayne hooked me up with a great deal on my Caddy. I highly recommend them. They over valued my trade and got me an instant approval. Bill and Dwayne hooked me up with a great deal on my Caddy. I highly recommend them. They over valued my trade and got me an instant approval. More

East to work with. This is the 3rd car we have purchased from Auto Country and the service and help was great. Both Kasey and Dwayne made it a very easy process to get This is the 3rd car we have purchased from Auto Country and the service and help was great. Both Kasey and Dwayne made it a very easy process to get me a car with not so great credit history. More

Great Straight Service This was my first car purchase with Auto Country. Kasey, a relatively new addition to the team, was very nice, and let me take my new Cavalier to my m This was my first car purchase with Auto Country. Kasey, a relatively new addition to the team, was very nice, and let me take my new Cavalier to my mechanic in East Taunton to check it out. Two and a half hours give or take later, pull back in, get to do a little haggling, sign a couple papers, bada bing, off and running in my new sweet ride. More

EXCELLENT SERVICE AND STAFF This is the 2nd vehicle I have purchased from Auto County and I couldn't be more pleased with the service I received from Michael, Dwayne and staff. This is the 2nd vehicle I have purchased from Auto County and I couldn't be more pleased with the service I received from Michael, Dwayne and staff. Auto Country found the car we wanted and took care of every detail... full safety inspection, warranty, registration etc. and they delivered the car to us! Everyone is pleasant and professional and service is concierge level - I highly recommend Auto Country! More

Great service. This is my 2nd vehicle purchased at Auto Country and am very pleased with the service of Steve Damato and Dwayne! I highly recommend them. This is my 2nd vehicle purchased at Auto Country and am very pleased with the service of Steve Damato and Dwayne! I highly recommend them. More

Car for Mother My mother is 94 years old still driving every day no accidents believe it or not. I found a 1999 Mercury Grand Marquis on line which was very similar My mother is 94 years old still driving every day no accidents believe it or not. I found a 1999 Mercury Grand Marquis on line which was very similar to her previous car. I spoke to sale man Steve Damata on the phone before driving over an hour to see it. It was exactly as Steve described it. We made a fair deal that day. They serviced it and even did an entire brake job on it. Picked it up 2 days later. Steve was great to deal with no BS. I'm happy and my mother is happy. Tom, Westford Ma. More

Highly recommend used car dealer I have bought 8 used vehicles from auto country over the past 20 years. I have also referred many family members and friends and work associates to o I have bought 8 used vehicles from auto country over the past 20 years. I have also referred many family members and friends and work associates to our country who have also bought multiple vehicles over the years.. Every vehicle I have bought has been delivered clean serviced with a full safety inspection and warranty I would highly recommend auto country to anyone looking for a good used vehicle More

Auto Country DECEPTIVE BUSINESS PRACTICES - UNETHICAL I searched for the vehicle I wanted and was very specific that I needed an SUV and wanted it to be white. I have voice mails and text messages te prov I searched for the vehicle I wanted and was very specific that I needed an SUV and wanted it to be white. I have voice mails and text messages te prove the unethical actions that took place.. I am a grandmother and wanted a safe vehicle to drive with her. I put 1/3 down so I would have a small and short loan. The safety problems began 5 weeks after I made the 1st payment and I was told to purchase the parts and I would get a discount on the labor. The mechanic was so nice but unfortunately he has to do what Dwayne the GM tells him and Dwayne can't make a move without the owner Michael Fagans authorization.. The owner refuses to call back any clients and he sits up in his office and make Dwayne do all his dirty work. My health problems have gotten worse due to cancelling appointments because of no transportation. The car won't pass an inspection right now and I can't drive it because of the extremely deafening noise that is coming from under the drivers side I already have had to fix 6 safety problems and now the drivers side door won't close also. I have dealt with Dwayne when the 1st problem happened and have left messages 1-2 x a month and have date time and who I spoke to. The worst call was the owner who swore at me, tried to degrade me and finally hung up on me. I didn't know it was the owner at the time but have since found out. I am gathering names of other unhappy clients and if my situation isn't resolved all the stories are going to be exposed and not only online. I am only asking for what I deserve. There are local businesses that are willing to back me up as well but I am not looking to be hateful I just want my vehicle to be safe and I am able to drive. I had Brain Surgery for Trigeminal Neuralgia and I can't tolerate the deafening noise and the stress of all this is contributing to my MS attacks (Multiple Sclerosis). I will keep you informed if Auto Country's owner has a heart and handles my situation. There are so many people that have offered to picket and allow me to tell their stories but I have tried unsuccessfully to get Dwayne or Michael to return my calls and now I am posted my complaints and if nothing is done then I will flood the sites with other customers names and stories. If they do the right thing and take care of my situation then I will remove my complaints. This is my story and it needed to be told. .2x the idler Pulley broke, the alternator dropped and the Serpentine Belt came off while I was in the left lane on the highway and could of been killed cause the car made a huge noise I thought I was struck by a rock and the car wouldn't move and my girlfriend had to hang out the window and flag cars to allow me to coast to the breakdown lane. The 2nd time the same thing happened and it was on Thanksgiving and we had to have the car towed from Cambridge and pay $156. Talk about ruining our holiday. That is only 2 of many safety problems. Stay tuned! More