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Auto Park Ford

Sturgis, MI

4.8
2,523 Reviews

1820 S Centerville Rd

Sturgis, MI

49091

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Showing 2,523 reviews

November 26, 2018

Fast, Friendly and Expert Ford offers expert service, in a very timely manner. No hype, no games, just expert service at fair prices. Appointments are easily made and even bett More

by DJ1MICHAELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
November 26, 2018

Service and beyond Hi I would like to thank Erica for all the help and extra time it took to get my tire rim and tmp replaced after my wife hit something in the road cau More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger, Jackie Williams
November 26, 2018

Do they know what they are doing? They were in a hurry to get me through the repair, then had issues getting the parts but were afraid to let me know In a timely manner. They took 5 More

by Don't use tbem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica Hemminger, Gwen McAlister
Dec 14, 2018 -

Auto Park Ford responded

We are terribly sorry for the experience you describe here. Since I don't have your name I can't look up your particular repair order to see what happened. My guess is Ford did not have the part immediately available to complete your warranty repair work, which obviously we would have to go through Ford direct to get the warranty coverage paid for you. Unfortunately, this is often out of our hands as we must wait on part availability through Ford. I would be happy to have a discussion with you on ways we could make this right for you. Our technicians are top notch and our facility has and excellent rating by our customers with a 100% Fix It Right the First Time score, I would hate to see us lose your business due to something out of our control. Thank you, and please contact me if there is anything we can do for you. Brent Forry, General Manager

November 26, 2018

Warranty Work Super job of completing all the work needed. Very helpful staff, covered all the needed repairs and offered future services if needed to cover the pr More

by Huck1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
November 26, 2018

Great customer service Everything when great. The staff are great and the facility was very clean. I would recommend Auto Park to anyone who is looking a new car. More

by Kbar75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
November 22, 2018

Service People there are extremely friendly and helpful ,and now they are trustworthy takes me a while to trust anybody working with cars ,nice waiting area t More

by dunkirk53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen McAlister, Jaime Terry
November 21, 2018

Alecia was awesome She was very patient and helpful and did everything her power to make sure I was getting the best deal! We spent hours going over every option to make More

by Jader2234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Eger, Alecia Larimer
November 21, 2018

Fast, Quality Service Had warranty work (recall) repair done, tire repair, and oil change. Received a loaner vehicle. Everything was prompt. Erica was awesome. Highly More

by ACTIONQUICKPRINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger
November 20, 2018

So happy So blessed to get the help from everyone at Auto Park Ford and they did such a great job meeting all our needs and making sure that we had everything More

by jesusfreak1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen, Andrew Eger, Moe Reeves, Jackie Williams, Alecia Larimer
November 20, 2018

Easy, comfortable, happy Entire experience was easy and comfortable. Amy was amazing and patient. Never tried to up sell me in any way. Everyone was was friendly and had a smi More

by GoBlue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Muller
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