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Auto Park Ford

Sturgis, MI

4.8
2,388 Reviews
Let's break down just how much we have to offer here at Auto Park Ford, so you can feel more at home from the second you walk through the doors to our showroom. Not only do we offer an awesome array of excellent new Ford models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Ford lease for your specific needs.
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1820 S Centerville Rd

Sturgis, MI

49091

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Showing 2,388 reviews

January 18, 2024

The cost of labor was extremely too high and I will never use auto park again More

by Dritchie02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Kobold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Abbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris "CJ" Johnston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Auto Park Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 17, 2024

Quick, efficient, and explained everything clearly. Pick up and delivery also great options when servicing here!!! More

by A.eger2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris "CJ" Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Tack
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Eger
Jan 18, 2024 -

Auto Park Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Auto Park Ford.

January 17, 2024

I had pretty good service in the past with basic oil changes. But, when I was called for a safety recall for the rear half axles on my F150 things got interesting. I dropped off my truck that was runnin More

by apfeaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris "CJ" Johnston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Auto Park Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2024

Our son got stuck in Sturgis with a flat tire and didn’t have the proper fitting to get the tire off. Auto Park Ford was nice enough to come out In the freezing cold and help him change his flat to a doughn More

by David Fisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris "CJ" Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Auto Park Ford responded

David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2024

They are one big group of excellent workers yes I would send family and friends to come there for your great service More

by KARENC0691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Auto Park Ford responded

Karen, It's great to hear that Candy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Auto Park Ford!

January 17, 2024

Only came in did my truck service everybody in that department seem to be very friendly my problem was I believe your hourly rate for the mechanics is way too xxxx High and because of that I will be sh More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Dilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Auto Park Ford responded

Bill, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 17, 2024

I enjoy working with the Service Department. They are very knowledgeable and professional. I would definitely recommend them to a friend. More

by rhw92860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Auto Park Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Candy, Josie, and Shelby. Please don't hesitate to let us know if we can be of further assistance.

January 12, 2024

Amazing customer service and friendly staff. Buying process was a breeze. Came from out of state, test drove the car, and signed all papers very quickly. Such a fun experience! More

by Ashlyn Tenberge
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sidney Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris "CJ" Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Eger, Andrew Weddle
Jan 13, 2024 -

Auto Park Ford responded

Thanks, Ashlyn, for sharing about your experience with Auto Park Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

January 09, 2024

Sandie is awesome to work with on truck purchase. This was my second truck buying experience. SOLD on both occasions ❤️ More

by dalealantraister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sandie and our team, and we look forward to working with you again.

January 09, 2024

Trevor was very friendly and knowledgeable. Jose was a great help and very knowledgeable about Ford trucks. John was knowledgeable concerning extended warranties. Purchase went smoothly. Sa More

by davepb58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Stuart
Jan 09, 2024 -

Auto Park Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Auto Park Ford!

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