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960 Reviews of Auto Park Ford - Service Center
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February 14, 2017
Nice and courteous The service staff is very nice and was very specific in details to telling me what my mustang needs. Would recommend anyone to visit this dealership. The service staff is very nice and was very specific in details to telling me what my mustang needs. Would recommend anyone to visit this dealership. More
by Straydawg7671
Employees Worked With
Kristol Flowers
Helpful January 29, 2017
100000 mile service I took my vehicle in for 100000 service. Went in and found out that for the past 18 months service recommendations have not been mentioned to me durin I took my vehicle in for 100000 service. Went in and found out that for the past 18 months service recommendations have not been mentioned to me durine my routing oil changes. To get my vehicle caught up on recommended services it cost 1000.00 plus I needs seal and berring work. I was given a loaner car for the day which was nice. Total cost almost 1500.00. I'm thankful I'm up to date on my service but was suprised when I picked my vehicle up that I did not receive at least a courtesy wash. People were friendly. More
by Jen hawk
Employees Worked With
Service girls
January 13, 2017
First 2 months after purchase I have had two major breakdowns in the first 2 months and they worked diligently to get it covered under warranty because of low miles virsus year of I have had two major breakdowns in the first 2 months and they worked diligently to get it covered under warranty because of low miles virsus year of the car. Not sure I understand why these breakdowns occurred with such low mileage and they weren't able to explain either but are working with me to cover as much as possible. Crystal was willing to wait until we were towed in from South Bend even though she might have to stay after her quitting time. Erica and Rick have worked hard to make sure it was repaired correctly at minimal cost to me. More
by jmerkh
Employees Worked With
Erica Hemminger; Crystal; Rick, Jackie Williams
January 12, 2017
Ford For Good 2016 F-150 10 k check. Always friendly, helpful and quick. I have been a customer since 2004. Have always been treated fairly and with good cheer. 2016 F-150 10 k check. Always friendly, helpful and quick. I have been a customer since 2004. Have always been treated fairly and with good cheer. More
by tom4ford
January 07, 2017
Experienced & Friendly I brought my Explorer in for a oil change and they were very friendly and quick! They explained my tire rotation time frame and when it was completed I brought my Explorer in for a oil change and they were very friendly and quick! They explained my tire rotation time frame and when it was completed they called to tell me it was done. My whole experience was very nice!! Great Job!!! It is nice having a reputable car dealership in our community !! More
by Jackie Brown
Employees Worked With
Service Dept people
December 12, 2016
They're GREAT! I had my vehicle serviced here and it was spectacular. I came in for an oil change and tire rotation and they let me know that one of my tires had a n I had my vehicle serviced here and it was spectacular. I came in for an oil change and tire rotation and they let me know that one of my tires had a nail in it. I'm glad they were thorough in the inspection so I didn't end up with a flat on the side of the road! The girl in sales complemented me on my jeep and also suggested getting it surface cared to protect the interior and exterior. It's never looked so good! Overall very very pleased! More
by Jeep Lady
Employees Worked With
Holly Ripley, Brent Forry
February 16, 2016
It was very good. They were able to get me in the next day. The service was very good and they were very friendly. I have been doing business there for several years a They were able to get me in the next day. The service was very good and they were very friendly. I have been doing business there for several years and I tell others about Auto Park Ford. More
by Super pleased
Employees Worked With
I do not remember
December 30, 2015
Robbery!!! My check engine light came on and had it looked at over my lunch. They told me it was the main computer going out in my car and would cost me $2000 if My check engine light came on and had it looked at over my lunch. They told me it was the main computer going out in my car and would cost me $2000 if came back on! They charged me $106 dollars to hook up to computer. Told me if came on again would lock up my motor if drove on it. Two weeks later, it came back on. Took to my local garage where my car normally gets worked on. Was NOT the main computer for my car but just the heating elimate in my car! And it DID NOT cost me $2000 to fix !!! The dealership refused to return my money for reading my computer in car. I will never ever return to this dealership and in the Spring will NOT consider it for when I am buying a new car!! More
by Deployed husband--wife taken advantaged!!
Employees Worked With
Service manager!!
October 29, 2015
One thing fixed another broken I dealt with Jim device mgr. it took them two tries to fix my warranty issue. First try was a reprogram power steering, second try they had to replace I dealt with Jim device mgr. it took them two tries to fix my warranty issue. First try was a reprogram power steering, second try they had to replace the power steering motor. When they replaced the motor they left the battery near dead overnight in the cold. When I went to start it up the battery was dead. Jim said he woul get a techs to help. That never happened. He had it towed to the shop. Tells me batteries dead. My car was functional when I brought it in and now it's dead. Instead of picking up the tab for the towing I had to pay for it. After all that when I went to pay Jim tells me that my car is ready and out front. I found it in the back of the building on a dirt road parking lot. His customer service is very poor and should not be dealing with customers. Very dissatisfied and will be going elsewhere for my repairs. Also I have missed two days of work. Jim is not a good communicator, when you have a customers car for a day, at least call and update before you go home and your secretary has to text you to come back because you left for the day. Why would Jim tell me that a tech will come and look at my car when they are not an outsource dealership. Very negative experience, I would never treat a customer the way I was treated. I'd find a solution to help that customer and not cost him more money. I felt like I got robbed from Jim, not a person I would ever deal with. More
by Dissatisfied2015
Employees Worked With
Jim service manager
March 11, 2013
Our company and family members have been a doing business at this dealership for many years and we continue to get great service from them with every repeated service! at this dealership for many years and we continue to get great service from them with every repeated service! More
by maseengle
Employees Worked With
Sandie Owen
