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Rod Hatfield Used Car Factory
Nicholasville, KY
16 Reviews
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Showing 16 reviews
November 28, 2022
I had a good experience with Rod Hatfields . John was very helpful and a great salesman. He gave me a very good deal! I would definitely recommend this dealership. John was very helpful and a great salesman. He gave me a very good deal! I would definitely recommend this dealership. More
by Jnickell213
Employees Worked With
John
Helpful 
Verified CustomerJune 22, 2022
Griffin was my salesperson - when i bought Mitsubishi mirage es everything seem fine but few days later ive notice green warning lite came in few times so i took to griffin and he told me see service ma mirage es everything seem fine but few days later ive notice green warning lite came in few times so i took to griffin and he told me see service manager brian who look at and said that car warning overheating system and it was under warranty to see mitsubishi service dept next door . so they look at and said it was normal along dont turn red. well short story few days later it turns red and overheat so i called rod hafield service dept first and got told see mitsubishi service dept so i did they look at car not worry its cover under warranty and take few days to fix it. well i was told that friday june 17 well past weekend on monday june 20 i get call again from mitsubishi service support was told that it not cover and i had pay for it to be repaired . so i called rob hatfield in meanawhile neither place would loan me car to work for few days awhile car was getting fix. BOTTOM LINE DO NOT BUY A CAR FORM THIS PLACE I HAD GET LAWYER LOOK INTO THIS LEGAL MATTER AND NO ONE WOULD HELP ME OUT I WAS BASICALLY STUCK WITH LEMON CAR THESE GUYS ARE CROOKS WILL TAKE YOUR MONEY AND TELL YOU IF ANYTHING WRONG WITH CAR ITS UR PROBLEM. STAY AWAY FROM THIS DEALERSHIP.!!!!!!!!!!! REMEBER I ONLY HAD CAR FOR 2 WKS AND SOMTHING WENT WRONG WITH IT ONLY 2 WKS. More
by WILLIAM LUP LUP
Employees Worked With
GRIFFIN
June 11, 2022
Excellent sales department treat people with respect and make you know they appreciate your business. An awesome selection of vehicles to choose from. Great prices make you know they appreciate your business. An awesome selection of vehicles to choose from. Great prices More
by Drake17
Employees Worked With
Ron
May 24, 2022
Horrific customer service after the sale by management. Nick and company allowed a vehicle to roll off the lot with bad shocks and struts and then refused to pay 100%. Unacceptable on multiple levels. Jeff Nick and company allowed a vehicle to roll off the lot with bad shocks and struts and then refused to pay 100%. Unacceptable on multiple levels. Jeff and Richard were excellent in service. More
by sandrastokley
Employees Worked With
My issue lies with management, not sales, finance or service
May 11, 2022
I want to say yes I would recommend, because everyone seemed very nice. However every number I was told I would be paying for everything was wrong and I wasnt truly listened to in the end. I was in a sit seemed very nice. However every number I was told I would be paying for everything was wrong and I wasnt truly listened to in the end. I was in a situation where I really needed a car so I was kind of over a barrel but didnt find out until everyone had left for the night and it was me and the sign on the dotted line guy. Then they continued to call, text and email for days about things More
by JD
Employees Worked With
Im not calling them by name online
May 10, 2022
I had the best experience at rod Hatfield with Cory and Dalton, they was extremely nice and helpful with any questions or concerns I had and the financing was smooth and fast, I loved my experience there! Dalton, they was extremely nice and helpful with any questions or concerns I had and the financing was smooth and fast, I loved my experience there! Will be back next time I need a car and would recommend anyone to go there! More
by gabbykay14
Employees Worked With
Cory, dalton
