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Auto Source of Texas

Richardson, TX

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58 Reviews
Quality, used Dealership in Richardson, TX For over a decade Auto Source Of Texas has served drivers in Richardson, TX and the surrounding Dallas-Fort Worth Metropolitan Area by providing a selection of some of the highest quality used vehicles in the region. We may have moved our storefront but what hasn't changed is our commitment to providing one of the best car buying experiences the area has to offer. Part of what makes us different from the other guys is that we actually care about you. We’re not huge-volume dealer. We’re a family-owned dealership that values honesty and exceptional service. Whatever it is that brings you in, our team will work with you to find exactly what you’re looking for. We don't expect you to take our word for it. All we ask is that you give us the opportunity to earn your trust.
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640 S. Central Expwy.

Richardson, TX

75080

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Showing 58 reviews

November 09, 2013

Mr. Ellis made my experience very pleasant. He didn't try to sale me a car, he helped me get a car. Go see him! More

by ricyra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellis Money
September 06, 2013

This is the worst dealership ever!!! DO NOT BUY A CAR!!! they are cheap people that repair the cars in not a professional location. even there employees told me the mechanic place they take all the cars are More

by George0420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
shawn
August 14, 2013

This is the best place to get a vehicle if you are looking for quality, excellent customer service and honesty. Shawn was my salesman and he was not pushy at all. He treated me like a member of his fa More

by auqinat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn and Sonny
July 15, 2013

I walked into the dealership thinking the Audi I wanted was going to be in bad shape since the price was so great for the type of car it was. I had low expectations and was pleasantly surprised when the ca More

by Tiffany2913_1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny
June 29, 2013

I traveled from Austin Texas to see Shawn. Shawn was very professional and helpful. Shawn gave us the best price and we love our Ford F-150. He made thing right for us and made sure we were happy with our More

by sel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn G
May 20, 2013

I must admit, and have admitted it to the staff, the outward appearance of the RIchardson location was a little off-putting. It had me concerned with the quality and value I was going to get. You always More

by andreadalton515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn & Sonny***
April 29, 2013

I was looking for a quality used pickup and found my 2012 Nissan Frontier there. Shawn was very helpful, as was everyone else there. We used our own financing which took a little longer due to overwhelming More

by bn2tt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
February 22, 2013

I am absolutely disgusted with the overall experience in dealing with this dealership and with Ellis. Ellis has given me the run around on things he said he would take care of when i purchased the car. The More

by ladybug1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ellis Money
Apr 27, 2013 -

Auto Source of Texas responded

This lady started out so sweet and innocent and I bent over backwards to try and help but to no avail. We sell all our cars as is with no warranty from us. Her battery after a months use is definitely one of those areas we definitely do not warranty. A person can leave a light on and ruin the battery, We made an exception for her and on top of all of that she asked for a warranty on the battery which we gave to her. Yes I did make a mistake on her finance contract which had I known at the time she would not have qualified for the credit she was granted. I did asked for her to help correct the mistake but she refused and I paid the money myself and forgot about the problem. Now her complaint is that the rubber striping around the sunroof is cracking and I thought the rubber strip could be purchased and replaced but according to Honda the entire sunroof has to be replaced. ,I then asked her if the roof leaked and she said no so then I informed he that I could not replace her sunroof and her response was this is not acceptable. The last issue is buffing out some of her scratches and she never can find the time to come over on a Saturday morning so we can take care of this. I have also invited her over to sit with myself and my boss and she has not bothered to call and agree to meet with us. I have also offered to pay for oil changes for her at our local garage but instead she wants us to pay at a place that is convenient for her. This would mean meeting her somewhere of her choosing and pay for her oil change. We are willing to meet some of her demands but to replace her sunroof when it is not leaking is not a practical business decision. Mistakes were made on our part but she has not been the angel she is portraying herself to be. In summary we are willing to work with her but she has to be reasonable and meet us half way.

Apr 28, 2013 -

ladybug1 responded

Recently read the response to my negative comment about this bisiness and had to laugh....again this businrss is a joke and I would NOT recommend that anyone purchase from this place. Yes I made them replace my battery (wgich they replaced with a refurbished battery) because anyone with good sense would know that even a decent battery shouldn't be bad after a month of use and I can assure the lights were not left on. The rubber strip around the sunroof was pointed out to me upon delivery of the car and was promised to be taken care of....this was NOT something I pointed out, but was in fact something Ellis pointed out saying repeatedly that it would be fixed and it has still not been done because now he wants to say it can't be! My statement from the beginning of the deal was to not make promises you don't intent on keeping. In his response Ellis says he invited me to have a sit down with him and his boss which is not true. His boss Mark is the one that extended the invite after seeing my negative comment about his employee and their business practices. I also found out that Ellis had lied when telling that he had spoken to his boss as Mark seemed to not know of any of the conversations Ellis had with me and had informed me that he had not spoken to Ellis at all about my concerns. It has taken 5 months and a negative comment to gain attention for something I was told would be handled at the beginning of the year. Now there is this sudden urgency totry to work something out. Let me point out that they invited me for a sit down only a week ago and I will not any business plans I have for their convenience as they have been a constant inconvenience to me. I am aware of business practices when purchasing a car as is, however, when promises are made, they should be honored and things within reason should be taken care of. I DO know my rights according to the Lemon Law and will proceed with those rights if and when necessary. I advise anyone searching for a used car to avoid this place at all costs!!

December 01, 2012

Went to the shop for a 350z I saw online, and let me tell you, these people here are the best you can find. I mean between Shawn being so helpful and Marc being so workable with me, I wanted to just give the More

by Kl872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn & Marc
September 06, 2012

Bought a 2012 vehicle from them online. Sonny was pleasant and friendly. I asked Sonny to go around it and tell me about any little scratch or chip. He said it was perfect except for a little ding on More

by suprcharg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny
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