Auto Source of Texas

Auto Source of Texas responded

This is Central Autohaus’s response to comments made by a potential buyer for the 2010 Mazda5. After a long telephone conversation to this potential buyer we tried very hard for 20 minutes to explain to him why a $17000 car is selling for a nominal price of $9999. This buyer never attended in our showroom to look at this vehicle nor any document in related to this vehicle in person, in our conversation on the phone we were explaining why there is a $7000 difference existed in this case. It was explain to him in detail why this vehicle which is in great condition is way cheaper than normal because of the branded (salvage) title issued by the state of New Mexico. We did not by any means or else enticed any one or in this case to pursue a (washed) title or change the title of this car to some other forms of titles. We in this institution will never ask anyone to do any type of paper work on there own or the least done by a third party. There has not ever been a case of such here, or in relation to our organization. Out of over one hundred auto in our inventory, this is the only car carries an unusual price (thousands) below market. It is unfair for any one or buyers to assume that such car would carry a normal title at such low price and thinking that we are not informing them of the condition of the car or the title of such car. We do deny all the comments made by this person based on a telephone conversation and disputing all charges made by this person (FactChecker). We are requesting to remove this unfair comment to be removed as soon as possible because of no real base fact involved. We would like to know how we can be protected by such harmful accusations by any one trying to damage our reputation just because they are not able to buy a car beyond their affordability of their budget. We would like to end this scrupulous comment to be taken off this website now, before we turn this to our legal aids. We appreciated your cooperation in this matter and help us with such harmful comments in the future. Your sincerely Central Autohaus Management

Auto Source of Texas responded

Mr Venkata came to our lot on 7/11/2008 and negotiated a price on our 2004 Toyota Avalon XL and asked for permission to take the car for a pre buy inspection. Prior to leaving the lot we discussed all prior body repairs that was announced to us at the auction. He kept the car for 3 hours and returned stating that his mechanic did not have time to inspect the car. Mr Venkata returned the following day to once again take the car to his mechanic. After the inspection we were presented with a list of needed repairs of which we agreed to replace the windshield, tires and brake job. Mr Venkata then asked for a further discount and the car fax report and both was given to him. The car fax report clearly showed no prior accident damage. The sale was made and we thought all was well with the customer, we even had him sign a disclosure indicating body damage that was disclosed to us at the auction. On 4/29/2009 we were approached by Mr Venkata demanding we refund his money because he cannot sell the car because of the accident on the car fax. We agreed to purchase the car back at todays market value and not what he paid in July of 2008. Attached please see copy of car fax showing no accident and according to the car fax Mr Venkata did in fact sell this car in the state of Pennsylvania. We clearly feel we acted in good faith and tried to resolve this without involving a third party. Our offer still stands and would love to resolve this issue. Ownership History The number of owners is estimated Owner 1 Owner 2 Owner 3 Year purchased 2004 2008 2009 Type of owner Personal Personal Personal Estimated length of ownership 4 yrs. 1 mo. 10 months 10 months Owned in the following states/provinces Arkansas Texas Pennsylvania Estimated miles driven per year 9,855/yr --- --- Last reported odometer reading 41,593 56,439 56,650 Title History CARFAX guarantees the information in this section Owner 1 Owner 2 Owner 3 Salvage | Junk | Rebuilt | Fire | Flood | Hail | Lemon Guaranteed No Problem Guaranteed No Problem Guaranteed No Problem Not Actual Mileage | Exceeds Mechanical Limits Guaranteed No Problem Guaranteed No Problem Guaranteed No Problem GUARANTEED - None of these major title problems were reported by a state Department of Motor Vehicles (DMV). If you find that any of these title problems were reported by a DMV and not included in this report, CARFAX will buy this vehicle back. Register | View Terms Additional History Not all accidents / issues are reported to CARFAX Owner 1 Owner 2 Owner 3 Total Loss No total loss reported to CARFAX. No Issues Reported No Issues Reported No Issues Reported Structural / Frame Damage No structural / frame damage reported to CARFAX. No Issues Reported No Issues Reported No Issues Reported Airbag Deployment No airbag deployment reported to CARFAX. No Issues Reported No Issues Reported No Issues Reported Odometer Rollback No indication of an odometer rollback. No Issues Indicated No Issues Indicated No Issues Indicated Accident / Damage No accidents or damage reported to CARFAX. No Issues Reported No Issues Reported No Issues Reported Manufacturer Recall Check with an authorized Toyota dealer for any open recalls. No Recalls Reported No Recalls Reported No Recalls Reported Glossary Detailed History Owner 1 Purchased: 2004 Type: Personal Where: Arkansas Est. miles/year: 9,855/yr Est. length owned: 5/15/04 - 6/26/08 (4 yrs. 1 mo.) Low mileage! This owner drove an estimated 9,855 miles per year, lower than the industry average of 15,000 miles. These vehicles can be a better value. Date: Mileage: Source: Comments: 02/23/2004 NICB Vehicle manufactured and shipped to original dealer 05/15/2004 64 Arkansas Motor Vehicle Dept. Fort Smith, AR Title #66030407771 Title or registration issued First owner reported Registered as personal vehicle Loan or lien reported 07/24/2005 Arkansas Motor Vehicle Dept. Rogers, AR Title #66030407771 Title issued or updated Loan or lien reported Additional loan or lien reported Vehicle color noted as Black 07/18/2006 Arkansas Motor Vehicle Dept. Rogers, AR Title #66030407771 Registration issued or renewed Vehicle color noted as Black 08/04/2007 Arkansas Motor Vehicle Dept. Rogers, AR Title #66030407771 Registration issued or renewed Vehicle color noted as Black 06/26/2008 41,593 Auto Auction Sold at auction in Texas Listed as a fleet vehicle Dealers routinely buy and sell millions of used vehicles at auction each year. Owner 2 Purchased: 2008 Type: Personal Where: Texas Est. miles/year: --- Est. length owned: 7/28/08 - 6/17/09 (10 months) Date: Mileage: Source: Comments: 07/28/2008 47,673 Texas Motor Vehicle Dept. Irving, TX Title #05743539645130247 Title issued or updated New owner reported Loan or lien reported Registration updated when owner moved the vehicle to a new location 06/11/2009 56,439 Pep Boys Crafton, PA 412-788-4455 www.pepboys.com Maintenance inspection completed Brakes checked Battery/charging system checked Owner 3 Purchased: 2009 Type: Personal Where: Pennsylvania Est. miles/year: --- Est. length owned: 6/17/09 - present (10 months) Date: Mileage: Source: Comments: 06/17/2009 56,650 Pennsylvania Motor Vehicle Dept. Pittsburgh, PA Vehicle purchase reported Title issued or updated New owner reported SmartBuyer Checklist - I've created a checklist of specific questions for you to ask the seller about this 2004 Toyota Avalon XL/XLS.

Auto Source of Texas responded

Central Autohaus’s response to this comment or allegation is very clear. The Honda Element was sold to the buyer within two days of being offered for sale on the internet. The buyer drove one early morning from Norman Oklahoma with a prior appointment and started to check the car along with two of his friends (possibly mechanics) from top to bottom. Then they decided to take the car to a local area automotive shop (firestone) for further diagnostics. Around 4 pm they arrived with a list of issues, and demanded more discount. After further negotiation and taking the day of car checking, they left fully content and happy. I got a call 43 days later from the buyer in regards to 4WD issue, and I told them as follows: You bought the car 45 days ago, and anything can happen. You fully had the car checked out with your friends @ firestone. You bought the car AS IS WHERE IS at the wholesale price Unfortunately we cannot possibly make everyone fully satisfied for years to come, and for that matter we have to draw the line somewhere. In this case the buyer is trying hard to overcome his negligence through us with no hesitation. We meant no harm to him or anyone else, and would not bare the financial responsibilities for him or others when they have to take it upon themselves. You’re sincerely. Manager on Duty Mark Koupayi