Auto Universe

Bottom line - I had been looking for a particular vehicle in a particular color for 5 months, and Auto Universe on Covington Pike in Memphis had it. The vehicle looked good that evening in the dark, but there were some visible scratches they agreed to buff out. We agreed on a price of 13k, down from 14k. The following morning we found the vehicle needed multiple repairs. Interior parts were broken or missing. Console lid broken, seat bracket broken, radio knobs missing, heated seat inop, headlights oxidized, AND it had a service airbag light. They said their prep guy failed to mention the items broken, (their cars apparently are not serviced by a mechanic) but they said they would "make it right", although they couldn't do all of the repairs at the 13k price, so we're back to 14k. I wanted THIS vehicle, so we agreed on the 14k because fixing it ourselves would likely cost us even more. They don't have a service department, so they tell me they have to job each repair out, so they wanted to get all the parts in first, and do it all at once. It'd take 2-3 days they said. I leave with the vehicle, and in a couple of weeks, they call me to bring it in for repairs. Meanwhile, I'm hearing a noise that sounds like the transmission, so I mention it when I drop it off. A week goes by, I hear nothing, so I call. They'll see what the hold up is, and see if they can accommodate me since I'm having to bum rides or Uber. They never call me back. 2 weeks, still no return call. I call again, same song and dance. 3 weeks, and I speak to the owner...Blah, blah, blah, and I'm still bumming rides. FIVE weeks later, I'm still arguing with them over repairs. They said the airbag was already fixed, it wasn't. They said the vehicle had already been buffed out, it hasn't. They say the transmission is just a sensor. Who knows if that is true. THEN, they wanted to rig up a toggle switch on the side of the passenger seat for the heater, rather than fix the wiring harness correctly that goes to the dash switch because it was going to be too expensive to fix it right. By the way, the correct repair would have only cost $295 more, which we paid out of pocket directly to the repair shop in order for it to be done right, and not have some rigged up wiring void our extended warranty. And because we insisted on the wiring being done correctly, they found the problem with the airbag, and fixed that. Remember the airbag they had already said was fixed?? Otherwise, they'd still have had to pay someone to fix the airbag. We asked them to do the respectable thing, and pay that $295 difference since we saved them from having to still repair the airbag, and to have the vehicle buffed out as agreed in writing. They TEXTED me to bring the vehicle back with the title, and they'd give us our money back. NOW, after its fixed? After we've paid 3 months of auto insurance, and 3 months on an extended warranty? After I've Ubered all over Memphis for 5 weeks because I didnt have a car? This is absolutely the worst customer service experience I've ever had. Buyer Beware!!

Caroline was my salesperson and she went above and beyond to provide excellent customer service! She was very knowledgeable and helped me set everything up after I had purchased my vehicle.

It was a very easy process buying from here. Very friendly staff. Lily the receptionist was very nice, and made us feel welcomed. Peter our salesman was awesome. Very nice and great to talk to.mhe made the buying process easy. Would buy from here again.got a great car at a great price.