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AutoFair Ford
Manchester, NH
626 Reviews
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Showing 626 reviews
October 04, 2025
Was a smooth and flawless experience with auto fair ford. I was actually just looking to waste some time on the lot but left a day later with a new ford bronco!!!! My sales associate Andrew was top notch. Bu I was actually just looking to waste some time on the lot but left a day later with a new ford bronco!!!! My sales associate Andrew was top notch. Buying a car is always stressful but not the case this week. I feel like I was given the best service available. The in car tutorial I was given by Andrew was above and beyond expectations he even took it a step further and offered to come to my home and demonstrate how to switch to soft top next spring if I have any trouble. This is definition of good customer service. If you are looking for a car do yourself a favor and go to autofair and see Andrew. More
by 5salvs
Employees Worked With
Andrew Bartollomucci
July 17, 2025
Let’s face it, no one likes the dreaded task of buying a vehicle….the waiting, numerous people involved, the list goes on! Our experience at AutoFair, this week, was quite the opposite. I first contacted vehicle….the waiting, numerous people involved, the list goes on! Our experience at AutoFair, this week, was quite the opposite. I first contacted our Service Advisor Nick Enquist and asked what Sales Consultant would be the right fit for us…direct and to the point…he suggested Dave Kelley. From the moment of arrival to the time of departure Dave was wonderful. Presented with a smile, personable, product savvy, not pushy, to the point….everything we were looking for in a Consultant. We thank Dave for making this purchase so seamless. Many thanks to Mujo who also was such a pleasure….”Superb Customer Service With A Smile “. As always, we so appreciate Nick Enquist, the reason we continue to use AutoFair for all our service needs. Nick’s demeanor is always consistent, from his scheduling to meet our needs, maintenance knowledge, just couldn’t be more satisfied. Many thanks to these three “Stellar” employees. More
by Penny Lajoie
Employees Worked With
Nick Enquist, Dave Kelley, Mujo Spahic
June 13, 2025
Our experience with Autofair Ford of Manchester NH was deeply frustrating and marked by a persistent lack of communication, follow-through, and accountability. We made a three-hour trip from northern Verm deeply frustrating and marked by a persistent lack of communication, follow-through, and accountability. We made a three-hour trip from northern Vermont after confirming a specific vehicle was available the evening prior. Upon arriving at opening the next day, we were informed the car had already been sold. While we understand that no deposit had been placed, we received no notice that the vehicle had been purchased, which reflects poorly on the dealership's basic customer communication. We were aware of a second viable option and moved forward with it, but the problems quickly escalated: Missing Part and Delays: The vehicle was missing a part that the dealership agreed to provide. However, it took three separate attempts to obtain a signed “We Owe” document, which they claimed was “lost” multiple times. It ultimately took over two months to receive the promised part — an unacceptable delay for something that should have been handled at the point of sale. CPO Key Policy Not Honored: As a Certified Pre-Owned (CPO) vehicle, it was supposed to come with two keys — a standard requirement. We were only given one. The dealership promised to supply the second key but refused to do so on the day of purchase. Instead, we were told we had to drive another three hours back to Manchester, NH, as they would not ship the key or coordinate with a local Vermont dealer. This imposed a significant and avoidable burden on us. Post-Sale Mechanical Issues Ignored: After the sale, we discovered two mechanical issues that, according to the dealership’s own service manager, should have disqualified the vehicle from being sold as CPO. We were told parts were ordered and given a repair appointment. We confirmed the appointment twice, yet upon arrival, were told nothing had been ordered or authorized. This was another serious breach of trust. Lack of Follow-Up and Accountability: After the failed repair visit, we were assured a manager would follow up. Despite multiple calls and messages, no one has ever returned our inquiries. The assigned manager has remained completely unresponsive and inaccessible. Extended Warranty Withheld: Due to the car’s higher mileage, we opted to purchase a Ford Certified extended warranty. Repeated attempts to obtain documentation outlining the warranty’s coverage and terms were ignored. To this day, the dealership has never provided the full details or proof of this coverage, which is unacceptable for a warranty that we paid extra to secure. Overall, this dealership has shown a consistent disregard for basic customer service, transparency, and the integrity of the Certified Pre-Owned process. From our perspective, their promises are unreliable, communication is poor, and support post-sale is virtually nonexistent. Given the totality of our experience — particularly considering the effort and travel we committed to the process — we strongly advise others to approach Autofair Ford of Manchester NH with caution or look elsewhere altogether. More
by Jason LaFrance
Employees Worked With
John Crowley, Mahir Ibisevic
June 03, 2025
Excellent to deal with. Deal went smoothly and the finance manager was great. Thank you for great experience!! Deal went smoothly and the finance manager was great. Thank you for great experience!! More
by jscarponi
Employees Worked With
Jason MacFarlane, Mahir Ibisevic, Dylan Guinard
May 08, 2025
Service center got me for $6,000, caused MORE damage to vehicle, held car hostage on Easter Weekend, worst experience EVER. Alex, Jerome & co. Never again & I bought the car there smh. vehicle, held car hostage on Easter Weekend, worst experience EVER. Alex, Jerome & co. Never again & I bought the car there smh. More
by Collinsdennis
Employees Worked With
Alex & Jerome Service, Scott Kling, Bruce Baird, Cleveland Burwell, Kaleena Kordis, Tate Adams, Mahir Ibisevic, Mackenzie Carroll, Dylan Guinard, Gaius Dipigney, Stephen Eurieck
