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AutoFair Ford

Manchester, NH

4.1
616 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 616 reviews

December 22, 2013

first went there back in Aug, bought a Used 2007 Hyundai accent, was great, they really helped me get what was needed, so Now I went back to buy my New 2014 Ford Fiesta SE, worked greatly with me, helped me More

by VinceNH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Hoegen, Shawn Saremi
Jan 16, 2014 -

AutoFair Ford responded

Congratulations on your purchase! Your return business means a lot to us and we're glad we met all your expectations. Thanks again! Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer

December 19, 2013

This is my second purchase from AutoFair Ford. In both cases they were very pleasant to work with and were willing to do whatever it took to make the deal and have a customer leave the dealership satisfie More

by Lholman92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Thibodeau, Alex Therrien
Dec 20, 2013 -

AutoFair Ford responded

Sounds like a great experience all around, from sales to service! Thanks for the review and congrats on your new vehicle. Hope to see you around our dealership again soon! Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of either of your salespeople Alex Therrien or Paul Thibodeau, and mentions that you sent them!

December 18, 2013

Mike England was very pleasant to work with at Auto Fair. We described our likes and dislikes and led us to the perfect car. Our new red Ford Escape was the only car we needed to try out to know he had lea More

by RELeBlanc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 18, 2013 -

AutoFair Ford responded

Your kind words and great feedback mean a lot! Our staff is very knowledgeable and Mike is one of our best. Thanks again for the review and congrats on your purchase! We hope you love your Escape. Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Mike England and mentions that you sent them!

December 17, 2013

Auto Fair has an excellent selection of used cars. Animesh was awesome and made the task of buying a used car a lot more enjoyable with his great attitude and sense of humor. I got a fair trade in for More

by Ahmed82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Animesh Singh
Dec 18, 2013 -

AutoFair Ford responded

Congrats on your purchase and thanks for the review! We take pride in our huge inventory of only the highest quality pre-owned vehicles. We're also glad you were happy with the deal you received as this is always our goal! Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Animesh Singh and mentions that you sent them!

December 08, 2013

Phil was the best salesman I have ever worked with. He was very easy to work with and he listened to what I wanted. He also worked with me to get a payment that fit my budget. More

by tannernthompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tanner thompson
Dec 10, 2013 -

AutoFair Ford responded

Thanks for the great review! Phil is awesome and he really takes care of his customers. We're glad you agree! Congrats and hopefully we'll see you again soon. Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Phil Aleo and mentions that you sent them!

December 05, 2013

My wife and I stopped in to Auto fair to "look" at some cars. Fred our salesman met us at the front door and was nothing but spectacular. Fred mentioned that he was fairly new however, you would ha More

by pepsiray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 06, 2013 -

AutoFair Ford responded

Thanks for the great review! Fred does an exceptional job and we're glad you were so pleased with everything. Enjoy your Explorer and make sure you call us if you ever need anything! Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Fred Ranney and mentions that you sent them!

November 26, 2013

I have bought all my vehicles from Autofair since I moved to NH 3 years ago; 2 cars in total. My first car I had all my service performed at Midas with no issue but after buying my latest car, and being told More

by imurphy80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Mattheau
Dec 11, 2013 -

AutoFair Ford responded

Thank you for your feedback about our service department. Reviews like this are vital to better serving our customers and we take them very seriously. I spoke with several members of my staff after reading your review and as you know, had a good discussion directly with you about where we went wrong. We did drop the ball in a few areas; the cause of most of the hassle being our supplier's failure to contact our service advisor to let him know that they didn't have your specialized tires in stock. This information would have allowed us to communicate to you that the wait would be longer than anticipated and arrange everything accordingly. There is absolutely no excuse for this. There are obviously sometimes going to be reasons why a vehicle might take longer than expected, but we're failing our customers if we don't update them 100% of the time. We are working on this process internally, and we will without a doubt do a better job in the future. We sincerely apologize for that. Nobody is perfect, but our ability to admit our mistakes and do what we can to make up for them is what sets us apart as a business that truly cares about its customers. Because we believe in this so strongly, I feel that there are a few things that you didn't mention in your review that our customers should be aware of. First of all, on the day of your ordeal, we realized how poorly everything was handled, so we tried to be proactive and resolve the issue. We discounted your bill, gave you a free tire, didn't charge you for some of the services performed, and in all saved you almost $200. Also, our service advisor put your old tire in your vehicle because you had said that you wanted to use it as an extra tire (a conversation you admitted to having forgotten about when the two of us spoke). His sole intention was to give you above average customer service. We stand by our commitment to every customer's complete satisfaction and are willing to do what it takes to ensure it. Again, I apologize that you didn't have a good experience. We take pride in the job we do and there's no excuse for poor communication. We have all of our customer's best interests at heart, and we're truly sorry that we caused you this much frustration. Hopefully, you’ll take my word that we really do use this information to get better, and in the future you’ll give us an opportunity to show you just how much we can improve. There is definitely a reason why our service department was originally so highly recommended to you. Please contact me directly if you need anything in the future. Sincerely, Sean Woodruff Business Development Director Autofair Ford

November 15, 2013

I had a great experience at Auto Fair Ford, I live my Fusion hybrid!!! The gas mileage is great and is as advertised. I would recommend them if you are looking for a new Ford! More

by Donwall33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Glassman, Animesh Singh
Dec 06, 2013 -

AutoFair Ford responded

Thanks so much for your business! Enjoy your Fusion Hybrid and we hope to see you back here soon. Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Animesh Singh and mentions that you sent them!

November 06, 2013

I expressed to them what I was looking to do by trading two leases in early, and I did not want to spend the whole day going back and forth with them. I was pleased to say they held up their end of the ba More

by g47336
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 07, 2013 -

AutoFair Ford responded

We strongly believe that our word is our bond here at Autofair Ford, and we will always hold up our end of the bargain. We're really glad you were so pleased with your experience and we hope to see you back here again sometime soon. Congrats on your purchase! Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Keith Osowski and mentions that you sent them!

November 01, 2013

I love my new car and since this is my first time I'm hoping to enjoy the new leasing experience. I also hope this helps build my credit. More

by kputney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike price
Nov 07, 2013 -

AutoFair Ford responded

Congrats on your new car! Leasing is absolutely wonderful. Plus, it will definitely build your credit. Most of our staff leases vehicles because it makes a lot more sense than financing in a lot of cases. You're going to love your ownership experience. Don't hesitate to call us if you ever need anything at all or have any questions! Sincerely, Sean Woodruff Business Development Director Autofair Ford Facebook.com/AutofairFordNH Youtube.com/AutofairFordDealer P.S. Don't forget about our referral program! You'll get $100 for every person that buys a car off of your salesperson Mike Price and mentions that you sent them!

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