AutoFair Ford

We had a great experience at Autofair Ford. Our salesman, Chuck, knew everything about the Focus and was able to answer all our questions. They beat the price quotes that we had from a couple of different de Chuck, knew everything about the Focus and was able to answer all our questions. They beat the price quotes that we had from a couple of different dealers in the area, and quickly set us up with the exact Focus that we wanted. Chuck was temendously helpful during the whole process, and made the paperwork side as quick and painless as possible. We would definitely recommend Autofair to anyone looking for a car, and Chuck in particular. More

Please avoid autofair ford. They practice deceptive tactics. I received an excellent quote for a 2013 Ford Focus Black on Black Std Transmission from an Autofair competitor. Since Autofair was from t tactics. I received an excellent quote for a 2013 Ford Focus Black on Black Std Transmission from an Autofair competitor. Since Autofair was from the same region I contacted autofair over the internet and asked them if they could beat the quote. I received a reply from Lynda that they could not. Ok fine, but 2 days later I received a call from Lynda that they could beat the quote and come on in. I did not react initially to her request. She kept calling back and was adamant they would beat it and she would not say this just to get me in. She made a point to say they would not ask me to come in for nothing because they knew that would be upsetting and they would never do that. Reluctantly I went in and per Lynda's instructions met Adele the Sales manager. Adele greeted me, looked up a comparable car from their inventory and left. Next n odd looking man walked up and said "do you know the process?". I said no, he then said he was Andrew and he would help us. He looked at the computer and said he would be right back with the car we wanted to see. 5 minutes later I saw him pull up in a silver focus. He came in and said want to drive it. I said its the wrong color I want black and is it a manual? He said no its an automatic. I said thats the wrong car I wanted the black manual they have listed. He checked the computer and said he would go get it and be right back. 10 minutes later I see him wondering about the parking lot looking lost. Long story short 40 minutes later he concludes he cannot find the car, perhaps their inventory list is old. Frustrated I said this is wasting my time, he replies I am wasting his time (obviously Lynda mislead me). I am upset and said ok you don't have the car but you were going tp beat the price, what is your price? He looks at my quote, leaves, then comes back about 5 minutes later and say I have a good quote. Ok Andrew what is your quote (that is going to beat it?) He now quotes me $1700 more than my quote. Ok that upsets me. They knew the quote I had before I came in and Lynda promised they would beat it. $1700 more for the same car is not beating it, that's wasting my time and insulting me. These actions make the folks at Autofair Ford look very dishonest and petty. I have visited Autofair Ford numerous times over the past 10 years and 1. never bought from them because they were always higher than the competitors and 2. Been mislead by their poor sales tactics. I will never call or visit Autofair Ford again, I will forever advise others to avoid them. More

I was looking to buy a used car. I shopped around for a while with no success. So I stopped in here. I asked if they had what I was looking for, and unfortunately, they didn't. My review isn't negative bas while with no success. So I stopped in here. I asked if they had what I was looking for, and unfortunately, they didn't. My review isn't negative based on this, but it did play a role in what happened next. They asked, would I be willing to pay a little more for a new one. If the price was right I said. They offered me a car, which wasn't actually in their possession, they would have had to go get it. I really had no interest in buying anything sight unseen, regardless if it was new. They came over with a price for my trade, and what my financing options were. My payment would have been in the in the neighborhood of 800 a month. I said I wasn't interested, but they kept asking "what would we have to do to make a deal today?" They never offered a better price or finance options. I'm writing this review to inform buyers that unless you have other options, they really seem to be concerned about the sale, no you. I found my new car elsewhere with a payment about half of what they wanted. My advice, shop around. More

Chuck Hoegen was very understanding and did his job Chuck Hoegen was very understanding and did his job successfully and got me into my new Ford fusion :) highly recommend this dealership and the deale Chuck Hoegen was very understanding and did his job successfully and got me into my new Ford fusion :) highly recommend this dealership and the dealer! More

As you drive into AutoFair Ford it has a nice appearance. The cars are on display perfect, but the showroom was under some minor construction. We arrived at 8pm and spoke with Mr. Nick Box (salesman) about a The cars are on display perfect, but the showroom was under some minor construction. We arrived at 8pm and spoke with Mr. Nick Box (salesman) about a Buick Enclave in their inventory. Right from the start he was polite, courteous, and very professional. We (like everyone else purchasing) have a goal in mind of what payments we want to be at, and it only took one offer and 2 counter offers and we were satisfied. We told Mr. Box we didn’t have much time that night and he met our needs with timeframe and price. My wife and I were driving out of the parking lot with our new buick by 1000. – A+ After setting things up with Mr. Box, he sent us into the finance department to speak with Mr. Gil Martinez. Gil is a straight shooter and had laid everything out before moving this portion of the sale to his office. Very positive and professional as well! We had a GREAT interest rate with our own credit union…But Mr. Martinez topped that as well to our surprise. My wife Mr. Martinez and I had a great conversation while going over terms and conditions which made things very comfortable and as they say “painless” – A+ This all started off with Ms. Monica Torres in the internet sales department whom got this ball rolling from the get go. Great Job Monica ! – A+ More

Jesse was kind and polite. He was not pushy. I found the experience to be acceptable and will return. I was looking for a car for no more than $2000.00 Jesse did his best to try to find one. experience to be acceptable and will return. I was looking for a car for no more than $2000.00 Jesse did his best to try to find one. More

Great experience and fair deal. This is the third new vehicle purchased at AutoFair Ford and we will come back to Scott Kling for the next new or used vehicle. vehicle purchased at AutoFair Ford and we will come back to Scott Kling for the next new or used vehicle. More

I went to Autofair Ford not expecting to be able to purchase a car. I was able to drive away with a brand new 2013 Ford Focus thank to the sales representative Scott Kling. He was extremely knowledgeab purchase a car. I was able to drive away with a brand new 2013 Ford Focus thank to the sales representative Scott Kling. He was extremely knowledgeable and his experience is was afforded me that opportunity. He is also a very personable person and made me feel 100% comfortable with deciding to purchase something of this caliber. Scott's great customer service didn't just stop at selling me the car. He helped me to find insurance for my vehicle and he went over everything there is to know about the car with me. He even answered all my, what seemed like, 100 questions. Scott also set my cell phone up with SYNC for me as I am not very tech savvy. I am glad he did because I absolutely love this feature. Also, while there my daughter wanted a snack out of the vending machine and as I looked for change to give her, Scott reached in his pocket and handed her a few ones! He did not have too but I thought that was very sweet! More

I went to Auto Fair Ford looking for a new Mustang. They didn't have the one I was looking for in stock so the salesman I was talking to told me they could order one and have it in about 9 weeks. I placed didn't have the one I was looking for in stock so the salesman I was talking to told me they could order one and have it in about 9 weeks. I placed my order and put down a deposit. Nine weeks later I get a call from AutoFair telling me they never placed the order. When I ask how this happened they told me the dealer I was working with left and in the transition the order was overlooked. Obviously I was rather unhappy. After several conversations with a new salesman and the manager AutoFair made it right by placing a rush order and compensating me for the delay. Not the ideal experience but in they end they made it right which is all you can ask for. Mistakes happen but when they do good business do right by their customers and that is what AutoFair did. I scored them as OK for now assuming the rush order comes in as expected I would upgrade that to good or higher. More