AutoFair Ford

Well to start with, they got me there to drive a car they didn't have. I asked 6 times when I talked to them on the phone to make sure they had the car I want in a V6 Manual transmission and she assured me didn't have. I asked 6 times when I talked to them on the phone to make sure they had the car I want in a V6 Manual transmission and she assured me they did despite the fact I couldn't see it on their online inventory. Well of course they didn't have it, they convinced me to drive the automatic version instead to see if I liked it, telling me if I liked it they could get me the manual from another dealership to try. It drove nice, but I really needed to drive the manual version in order to make a decision, they told me they could get me the manual version, but not without me purchasing it first. They actually wanted me to buy the car before I could really drive it. Just to see where they would go we started to talk numbers and they treated me like a child, would go nowhere with the price despite the new 2013's coming out soon, and tried to practically steal my trade in from me (offering me well below its trade in value). Matt practically talked down to me throughout our negotiations, which weren't really negotiations cause he wouldn't budge. cause of course there's practically "no markup" on this particular car. I will be buying this car somewhere, but it sure won't be from Autofair in Manchester. Bait and switch and treating customers like they're children is may work with some customers, but those of you who want to be treated fairly should shop elsewhere More

If you are looking to get a great deal when getting a vehicle I would recommend Auto Fair Ford. Their customer service is definitely up to par with my standards. They get you what you want with in you vehicle I would recommend Auto Fair Ford. Their customer service is definitely up to par with my standards. They get you what you want with in your budget. More

Tom, was able to get us into a fusion with not that great credit. That was totaled after only 5 months. I did not give it much hope of getting another car, but Tom worked very hard to get us into an Escape credit. That was totaled after only 5 months. I did not give it much hope of getting another car, but Tom worked very hard to get us into an Escape even with the credit score lower than before. If it wasn't for Tom we would not be driving a new car. More

They have terrible communication. We gave them $6000.00 and we had to repeatedly call to find out what was going on with the car. After 3 days finally I called again to find out the deal feel through. I wo and we had to repeatedly call to find out what was going on with the car. After 3 days finally I called again to find out the deal feel through. I would never go there or tell anyone else to go there EVER More

I have bought 4 vehicles at Autofair Ford and all from Gus Mayr 1Used and 2 NewFord F150's and a New Ford Fusion. That alone should tell you that Autofair and Gus do a great job. Gus works as hard to find Gus Mayr 1Used and 2 NewFord F150's and a New Ford Fusion. That alone should tell you that Autofair and Gus do a great job. Gus works as hard to find a vehicle that matches your needs as anyone I've ever dealt with he does not push you into a deal you don't want to make and his knowledge of the Ford line is top notch. After the sale he does not just forget about you either. My last F150 blew a air conditioner hose while my son was driving it in Concord NH After calling Autofair to get it picked up Gus called and offered to bring my son home to Plymouth Nh. Now thats service. I recommend Autofair Ford and give Gus my highest marks for al he does. Steve Devoid Owner Page/Devoid Construction Plymouth,NH. More

Overall great experience was in amd out in a acceptable amount of time! Love the new truck! Matt and the sales Dept are very willing to work with you to get the sale done with the terms that you can agree amount of time! Love the new truck! Matt and the sales Dept are very willing to work with you to get the sale done with the terms that you can agree upon. More

Unlike some people I usually equate purchasing a vehicle with having a root canal. Something you need to do but dread the time when it must be done. It's time consuming, lot of haggling and the sales peop with having a root canal. Something you need to do but dread the time when it must be done. It's time consuming, lot of haggling and the sales people make me nervous with their fast talk. However I recently purchased a vehicle at Auto Fair Ford in Manchester, NH. I was fortunate to meet Tim Sewall. A very pleasant easy going man who knows his products. I instantly felt relaxed and felt this person was here to help me. He explained all the features of the vehicle in detail and how and when I would need to use them, everything from the engine, MPG, slip traction, to helping set stations on the radio. When it came to financing, Trading my other vehicle, explaining follow up care of the vehicle he had the answer for me quickly and accurately working smoothly with other members of the dealership. I must say buying a new vehicle really is pleasant if you have the right people helping you. Tim's charm, knowledge, humor and over all pleasant personality really made it an enjoyable experience! More

I visited AutoFair recently, the first person to greet me was Tim Sewall, who immediately struck me as a most genuine individual and eventually became the BEST car salesman I have ever dealt with. Due to som was Tim Sewall, who immediately struck me as a most genuine individual and eventually became the BEST car salesman I have ever dealt with. Due to some extenuating circumstances and the economy, I immediately explained that I would be a hard finance but that I was in need of wheels very badly. He responded with courtesy, saying "We deal with a ton of banks, we understand how life is and it shouldn't be a problem!" Tim took the time to run me all over the lot, while I checked out everything I was interested in. I first test drove an off-lease fiesta, but explained that I was interested in a hatchback. They made it happen, I drove off the lot a short time later in my 2012 Focus! In short, Tim, and everyone I dealt with for that matter, was so professional, understanding and respectful; I could do nothing less than recommend them to ANYONE interested in buying. THANK YOU AUTOFAIR!!! More

I bought my new truck from Autofair. When I bought it was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire t was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire truck. The inside was done to an extent and the outside of the truck was not done. Scott told me to bring it back and he would get it cleaned. About three weeks later I brought the truck back to get cleaned. Autofair service kept the truck from 6pm to 930pm. 3+ hours. When the vehicle was returned to me, the bed had soap in it, the wheels were not done the outside of the truck was still a mess. When the teenager that returned my truck asked me if it was satisfactory, while standing in the parking lot lights (because it is now past 9pm), I bent over and touched my rims and came off with enough brake dust to coat my finger blackish red. When I showed the child he looked at it and said "it's brake dust". I, as you have guessed was not missing out on what the identity of the dirt was. I was showing the child their failure. Three and half hours of my life gone waiting in a dealership effectively being ignored for what should have been a 30min process all to have my vehicle returned to me dirty and soapy by a teenager who clearly has NO IDEA of what customer service is about. When I spoke to the manager he told me to get it "dirty" and bring it back and they would do it right. Seriously though, I don't need to waste any more of my life at a dealership that has no pride in what it produces after the sale is done. Sincerely Mark V. Jolin. More

I received a flyer in the mail for labor day savings for a new car and great financing opportunities. My husband and i decided to try the ford dealership knowing that we have never owned a ford. We went as a new car and great financing opportunities. My husband and i decided to try the ford dealership knowing that we have never owned a ford. We went as a family, my husband, my 8 year old son and myself, in search for the right car. We drove up, we were greeted by Scott who also spoke to my son, interacted with hin for a few and then let us look for a few more minutes. Scott then came back to start discussing our options with the Fusion. As Scott discussed the options on the Fusion with my husband and I, he continued to also carry on conversations with our very active and talkative son. We decided to test drive the Fusion after Scott showed us every option. At this point Scott probably realized that this was a family event for us and even pointed out some options that our son was very interested in. When we returned back Scott discussed all financing options with us, to which I was extremely happy and suprised at our options that Ford Motor Credit could do. We decided to sleep on it, if that's what you can call it since we knew on the way home this was the car for us. Scott called us the next morning, only cause we asked him to call us, to schedule a time to go down and finalize the deal. I cannot say enough about how the level of interaction between Scott and my entire family (including my son) is what helped seal the deal with the purchase of our new Fusion. I also don't want to take anything away from the rest of the staff afterwards because the were also amazing. However, it was the advertisement that got us into the dealership and then Scott who truly was the best salesman. More