AutoFair Ford

I bought my new truck from Autofair. When I bought it was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire t was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire truck. The inside was done to an extent and the outside of the truck was not done. Scott told me to bring it back and he would get it cleaned. About three weeks later I brought the truck back to get cleaned. Autofair service kept the truck from 6pm to 930pm. 3+ hours. When the vehicle was returned to me, the bed had soap in it, the wheels were not done the outside of the truck was still a mess. When the teenager that returned my truck asked me if it was satisfactory, while standing in the parking lot lights (because it is now past 9pm), I bent over and touched my rims and came off with enough brake dust to coat my finger blackish red. When I showed the child he looked at it and said "it's brake dust". I, as you have guessed was not missing out on what the identity of the dirt was. I was showing the child their failure. Three and half hours of my life gone waiting in a dealership effectively being ignored for what should have been a 30min process all to have my vehicle returned to me dirty and soapy by a teenager who clearly has NO IDEA of what customer service is about. When I spoke to the manager he told me to get it "dirty" and bring it back and they would do it right. Seriously though, I don't need to waste any more of my life at a dealership that has no pride in what it produces after the sale is done. Sincerely Mark V. Jolin. More

I received a flyer in the mail for labor day savings for a new car and great financing opportunities. My husband and i decided to try the ford dealership knowing that we have never owned a ford. We went as a new car and great financing opportunities. My husband and i decided to try the ford dealership knowing that we have never owned a ford. We went as a family, my husband, my 8 year old son and myself, in search for the right car. We drove up, we were greeted by Scott who also spoke to my son, interacted with hin for a few and then let us look for a few more minutes. Scott then came back to start discussing our options with the Fusion. As Scott discussed the options on the Fusion with my husband and I, he continued to also carry on conversations with our very active and talkative son. We decided to test drive the Fusion after Scott showed us every option. At this point Scott probably realized that this was a family event for us and even pointed out some options that our son was very interested in. When we returned back Scott discussed all financing options with us, to which I was extremely happy and suprised at our options that Ford Motor Credit could do. We decided to sleep on it, if that's what you can call it since we knew on the way home this was the car for us. Scott called us the next morning, only cause we asked him to call us, to schedule a time to go down and finalize the deal. I cannot say enough about how the level of interaction between Scott and my entire family (including my son) is what helped seal the deal with the purchase of our new Fusion. I also don't want to take anything away from the rest of the staff afterwards because the were also amazing. However, it was the advertisement that got us into the dealership and then Scott who truly was the best salesman. More

When I went to Autofair Ford, I went looking for a new or used vehicle didn't care as long as it had better gas mileage than what I was getting. Matt Roy aproched me in lot and asked if he could help me, tol used vehicle didn't care as long as it had better gas mileage than what I was getting. Matt Roy aproched me in lot and asked if he could help me, told him what I was looking for and told him that he's going to hate me by the time I was done and that I never liked Ford,Matt just said "No problem" we must have test drove 5 or more cars, I even changed my mind as Matt was going to get the keys to test drive one and each time Matt just smiled and said No problem, next! Finally found two cars I really wanted, then came financing, we went back and forth on the pricing on one car and just when Matt figured that I was going to take that car, had price all set I changed my mind on the vehicle and went with the other car! I thought Matt was going to be mad, but he said "No problem"! So everything started all over again, but this time I stayed with the 2010 Ford Fusion, It was missing the owners manual which Matt ordered right away, brought me into the Service area showed me around, made me feel important, the way a customer should feel while shopping for a car, also, this happened at 7pm on a Wednesday night and I never left until almost 10:30pm, long after they were suppose to close at 9pm!And NEVER felt pressured at all. All around VERY satisfied with Autofair Ford. Matt is a top of the line saleman, which Autofair Ford is lucky to have Matt Roy as a Saleman. Also, after having the car for 6 months now, I love it! I will definitely go see Matt Roy again at Autofair Ford for my next vehicle! As Matt said "No Problem"! More

I had a fast painless buying experience. Matt was straight forward, easy to work with, and listened to my needs and got me what I was looking for. I truly appreciated his approach and honesty. straight forward, easy to work with, and listened to my needs and got me what I was looking for. I truly appreciated his approach and honesty. More

Had an awesome experience with the dealership ... everyone we dealt with were great! Scott spent alot of time with us reviewing all of the equipment to make sure we were comfortable using it all! everyone we dealt with were great! Scott spent alot of time with us reviewing all of the equipment to make sure we were comfortable using it all! More

I recently purchased a new Ford Fusion from AutoFair Ford. I worked with Matt and he was great! He made car shopping a fun experience. His attentivness and knowledge about purchasing a new vehicle were Ford. I worked with Matt and he was great! He made car shopping a fun experience. His attentivness and knowledge about purchasing a new vehicle were what made him different from any other car salesman I have ever worked with. He is a no nonsense straight forward guy and I learned that just from speaking with him for a few minutes. I will definelty be shopping at AutoFair ford for all of my future car purchases and service. I have already referred several people to Matt who enjoyed their experience just as much as I did! More

My Fiance and I went to autofair in order to find a small SUV we could use for the NH winter coming up. We were looking for a Ford Escape, and knew we could not afford a new one, even with our trade in. So, SUV we could use for the NH winter coming up. We were looking for a Ford Escape, and knew we could not afford a new one, even with our trade in. So, we were trying to find something used but that would not break our budget. Gus was relentless in trying to find a SUV to match our price, at the end of the evening we must have seen 5 cars and diced through the numbers on all of them. No matter what was tried, Gus was unable to get the price to our number. He was not pushy at all in trying to get our number to move higher, he knew we had a wedding we were planning and paying for, and was understandable to how firm we were being. Gus then brought up the idea of leasing a new vehicle, which had never crossed our minds. He got us a brand new Ford Escape, at the price we wanted, with all the options we could have ever dreamed of having. My commute was perfect for a lease, and we were able to get exactly what we wanted for the amount we wanted to pay. If he had not been so nice, or helpful, we would have absolutely left without a car. More

I was very happy to work with Scott Kling on the purchase of my second car. He was great to work with and helped me find exactly what I was looking for. of my second car. He was great to work with and helped me find exactly what I was looking for. More

Matt Roy was great to deal with. He worked to put together a deal that had a reasonable price for our new purchase as well as the value of our trade. The dealership had a good selection of nice clean together a deal that had a reasonable price for our new purchase as well as the value of our trade. The dealership had a good selection of nice clean used vehicles to choose from. More

As soon as I walked into Autofair, I was met by Matt, who was friendly and knowledgable about exactly what I was asking for. It did not take long for him to find a car that fit my needs, at a price I was com was friendly and knowledgable about exactly what I was asking for. It did not take long for him to find a car that fit my needs, at a price I was comfortable with. When entering a dealership to buy a car, I don't want to spend all day there going through different cars and going back and forth on price. With Matt it was easy, I walked in and out with what I wanted in just a few hours. I also dealt with Ken in financing. He worked hard to get me the right financing, but also in a timely manner. I just recently stopped in to get my vehicle inspection sticker, again met by Matt as I walked in. The inspection was also easy with the drive in garage they have. I would deffinetly buy from Matt at Autofair again. More