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AutoFair Honda
Manchester, NH
3,503 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,503 reviews
March 15, 2019
Great experience with buying a Pilot I bought a new Pilot from Autofair over the President's day weekend. It was a great experience, working with Sammy Khatib. Straightforward, respectful I bought a new Pilot from Autofair over the President's day weekend. It was a great experience, working with Sammy Khatib. Straightforward, respectful and very easygoing. Despite the craziness all around (there must have been 15-20 families looking for cars), the staff were all courteous and took care of EVERYONE - there was pizza and drinks for all customers. A colleague had advised me against going to another Honda dealership in the area, as she felt they were disrespectful and arrogant. And she was so right - Autofair was such a breath of fresh air. More
by Drakulus
Employees Worked With
Sammy Khatib, Jimmy Nartiff, Jordan Reynolds
March 14, 2019
Radical outstanding perfect unbelievable customer service Kerry was absolutely amazing! She actually brought the car to Portsmouth for me from Manchester to test drive and sign paperwork. Thank you for everyt Kerry was absolutely amazing! She actually brought the car to Portsmouth for me from Manchester to test drive and sign paperwork. Thank you for everything! More
by Andrew0726
Employees Worked With
Kerry Moynihan, Derek Hammond
March 14, 2019
Great customer service! I had Everett as my car sales man he was great. I appreciated that he took the time to understand what I was looking for. He then picked out the perfe I had Everett as my car sales man he was great. I appreciated that he took the time to understand what I was looking for. He then picked out the perfect car that matched my budget. Thank you to the auto fair team it was great to work with you all! More
by CCONNELL79
Verified CustomerEmployees Worked With
Everett Macey
March 14, 2019
Purchase of car Let me try different cars, gave me plenty of time to do so. Took his time to go over my car console and explained every button/ switch and how it work Let me try different cars, gave me plenty of time to do so. Took his time to go over my car console and explained every button/ switch and how it works. Willing to go over my questions more than once until I completely understood and was able to use the features of my car. More
by New Car
Employees Worked With
Robert Black
March 13, 2019
Liar. I bought a car through autofair Honda in November. The listing for the car specifically stated that it came with Bluetooth, and this was a feature ver I bought a car through autofair Honda in November. The listing for the car specifically stated that it came with Bluetooth, and this was a feature very important to me for safe driving. When I drove it away it wasn't working. I brought it back two days later and was told that because it was less than a week of buying the vehicle they would fix it free of charge. They brought the car into the garage and disconnected the module controlling the Bluetooth so that the alternator wouldn't brake (the alternator still broke less than three months later) and then they told me that they needed to buy another part to fix the Bluetooth. I left under the impression that they were ordering the part for me and that I would receive a call back soon to make another appointment. This was not the case - no one called me or would return my phone calls for more than a month. When I finally went in I was told they would no longer buy the part for me because it was too expensive. They offered me a free clip-on visor Bluetooth (I already had one and they don't work very well - they need to be charged and are very finicky and hard to hear on). I was utterly disappointed because they postponed fixing the problem until I was past the 30 day return policy - I lost the chance to pick a different car that had the features I really needed in a daily driver. I was fooled into being stuck with this car. After I received this news I tried desperately to reach the general sales manager (Andy Short) and was only able to leave him voicemails. Defeated, I wrote a few low reviews online explaining my experience. It was only after I did this that he reached out to me - he was not returning my phone calls, but calling to ask me to take the reviews down. He promised me that after I did this I could expect a phone call from the service department in order to schedule an installment of a device that was integrated into the car stereo and played sound out of the speakers. He promised me this was not a clip on Bluetooth device and reassured me multiple times that it would play through my speakers. He promised. It's been some time now, I removed the reviews, but I never received a call. I called to make an appointment and when I arrived no one knew my story. They told me I am only allowed a clip on Bluetooth device and asked me if I was going to pay for it myself. I'm one hundred percent appalled at not just the customer service I have received at autofair Honda in Manchester - but the common human decency I have not received. I have been lied to, conned, mislead and manipulated for months. I hope anyone who goes to this dealership in the future, especially young female buyers, make sure to get everything they are promised in writing, so that they don't end up in the position I am in now. More
by Brianna
Employees Worked With
Robert Black, Andy Short
March 12, 2019
Friendly and attentive Jasmine was the name of the sales associate that helped me.... She so pleasant and attentive. You’re fortunate to have someone like her representing y Jasmine was the name of the sales associate that helped me.... She so pleasant and attentive. You’re fortunate to have someone like her representing your dealership! More
by Lucy101
Employees Worked With
Jasmine Zachos
March 11, 2019
Always good service This is the second Honda vehicle that I have brought to Autofair for service, and have always been happy. The details of the service are explained we This is the second Honda vehicle that I have brought to Autofair for service, and have always been happy. The details of the service are explained well beforehand, they do the job quickly, and provide a loaner vehicle if I'm there for a major service. I appreciate that they check for, and take care of, any recalls on my vehicle. On my last visit Ryan King was the service advisor who took care of me, and I would give him 5 stars. More
by MATTMALLOY66
Employees Worked With
Ryan King, Pete Reynolds
March 11, 2019
Excellent service! We chose the car we wanted online in the morning and drove it home that afternoon. Sue Kiver provided excellent service. We got the car we wanted at a We chose the car we wanted online in the morning and drove it home that afternoon. Sue Kiver provided excellent service. We got the car we wanted at a fair price. We are very happy with our new Accord Sport. More
by CricketB
Employees Worked With
Susan Kiver
March 11, 2019
Airbag recall The process was Fast and courteous however I find it ridiculous that you charge over $100 to program a key fob. unfortunate that it has to be fine st The process was Fast and courteous however I find it ridiculous that you charge over $100 to program a key fob. unfortunate that it has to be fine st a dealership. More
by JJMATTE
Employees Worked With
Liam Farley
March 11, 2019
Paul was great I had my young son with me and I did not have to worry about a thing. Paul took care of it. He explained every thing well and clearly. Really apprecia I had my young son with me and I did not have to worry about a thing. Paul took care of it. He explained every thing well and clearly. Really appreciated his help. More
by FAFILMS
Employees Worked With
Paol Visconti, Paul Visconti
