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AutoFair Honda
Manchester, NH
3,549 Reviews
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Showing 3,549 reviews
March 13, 2019
Liar. I bought a car through autofair Honda in November. The listing for the car specifically stated that it came with Bluetooth, and this was a feature ver I bought a car through autofair Honda in November. The listing for the car specifically stated that it came with Bluetooth, and this was a feature very important to me for safe driving. When I drove it away it wasn't working. I brought it back two days later and was told that because it was less than a week of buying the vehicle they would fix it free of charge. They brought the car into the garage and disconnected the module controlling the Bluetooth so that the alternator wouldn't brake (the alternator still broke less than three months later) and then they told me that they needed to buy another part to fix the Bluetooth. I left under the impression that they were ordering the part for me and that I would receive a call back soon to make another appointment. This was not the case - no one called me or would return my phone calls for more than a month. When I finally went in I was told they would no longer buy the part for me because it was too expensive. They offered me a free clip-on visor Bluetooth (I already had one and they don't work very well - they need to be charged and are very finicky and hard to hear on). I was utterly disappointed because they postponed fixing the problem until I was past the 30 day return policy - I lost the chance to pick a different car that had the features I really needed in a daily driver. I was fooled into being stuck with this car. After I received this news I tried desperately to reach the general sales manager (Andy Short) and was only able to leave him voicemails. Defeated, I wrote a few low reviews online explaining my experience. It was only after I did this that he reached out to me - he was not returning my phone calls, but calling to ask me to take the reviews down. He promised me that after I did this I could expect a phone call from the service department in order to schedule an installment of a device that was integrated into the car stereo and played sound out of the speakers. He promised me this was not a clip on Bluetooth device and reassured me multiple times that it would play through my speakers. He promised. It's been some time now, I removed the reviews, but I never received a call. I called to make an appointment and when I arrived no one knew my story. They told me I am only allowed a clip on Bluetooth device and asked me if I was going to pay for it myself. I'm one hundred percent appalled at not just the customer service I have received at autofair Honda in Manchester - but the common human decency I have not received. I have been lied to, conned, mislead and manipulated for months. I hope anyone who goes to this dealership in the future, especially young female buyers, make sure to get everything they are promised in writing, so that they don't end up in the position I am in now. More
by Brianna
Employees Worked With
Robert Black, Andy Short
March 12, 2019
Friendly and attentive Jasmine was the name of the sales associate that helped me.... She so pleasant and attentive. You’re fortunate to have someone like her representing y Jasmine was the name of the sales associate that helped me.... She so pleasant and attentive. You’re fortunate to have someone like her representing your dealership! More
by Lucy101
Employees Worked With
Jasmine Zachos
March 11, 2019
Excellent service! We chose the car we wanted online in the morning and drove it home that afternoon. Sue Kiver provided excellent service. We got the car we wanted at a We chose the car we wanted online in the morning and drove it home that afternoon. Sue Kiver provided excellent service. We got the car we wanted at a fair price. We are very happy with our new Accord Sport. More
by CricketB
Employees Worked With
Susan Kiver
March 11, 2019
Airbag recall The process was Fast and courteous however I find it ridiculous that you charge over $100 to program a key fob. unfortunate that it has to be fine st The process was Fast and courteous however I find it ridiculous that you charge over $100 to program a key fob. unfortunate that it has to be fine st a dealership. More
by JJMATTE
Verified CustomerEmployees Worked With
Liam Farley
March 11, 2019
Paul was great I had my young son with me and I did not have to worry about a thing. Paul took care of it. He explained every thing well and clearly. Really apprecia I had my young son with me and I did not have to worry about a thing. Paul took care of it. He explained every thing well and clearly. Really appreciated his help. More
by FAFILMS
Employees Worked With
Paol Visconti, Paul Visconti
March 11, 2019
Very professional, supportive and considerate Nelson was concerned and was continuously determined to help resolve my problem with an expensive part that I didn’t feel responsible for. He also sp Nelson was concerned and was continuously determined to help resolve my problem with an expensive part that I didn’t feel responsible for. He also spend a lot of time explaining the situation with me either on site and on the phone and I was satisfied with the outcome. Did not rate quality of work as none was done at that time, although they were able to pinpoint a problem. More
by CLAIREDP44
Employees Worked With
Nelson Medina
March 11, 2019
Always good service This is the second Honda vehicle that I have brought to Autofair for service, and have always been happy. The details of the service are explained we This is the second Honda vehicle that I have brought to Autofair for service, and have always been happy. The details of the service are explained well beforehand, they do the job quickly, and provide a loaner vehicle if I'm there for a major service. I appreciate that they check for, and take care of, any recalls on my vehicle. On my last visit Ryan King was the service advisor who took care of me, and I would give him 5 stars. More
by MATTMALLOY66
Employees Worked With
Ryan King, Pete Reynolds
March 10, 2019
Recall and punctured tire I was able to bring my car in on the same day that I called. The work was finished in less than 1/2 a day. Love bringing my car to AutoFair Honda. Eve I was able to bring my car in on the same day that I called. The work was finished in less than 1/2 a day. Love bringing my car to AutoFair Honda. Everyone is so friendly and I don’t feel like things are being done to my car that aren’t necessary. More
by GROOMINBYME
Employees Worked With
Chris Lavalee
March 09, 2019
Replace cup holder Salesman sent me to dealership with no warning to them by myself. Service was very accommodating and fixed the issue. Sales was not helpful with thi Salesman sent me to dealership with no warning to them by myself. Service was very accommodating and fixed the issue. Sales was not helpful with this situation- they should’ve walked me/customer to service to explain situation to them since this was something set up with sales at the time of purchase More
by JTBODENRADER
Employees Worked With
I don’t remember
March 09, 2019
Paul was awesome! I had an emissions level get come on while driving to my daughter play. I called to get an appt. Paul stayed late til I got there to get my service se I had an emissions level get come on while driving to my daughter play. I called to get an appt. Paul stayed late til I got there to get my service set up for first thing next day. Called my by 8am next day and turns out was a system update! Had it all set within an hour! What great service and a relief! More
by DMFIGLER
Employees Worked With
Paul Visconti
