AutoFair Honda

Sales Rep & Manager were awesome - the backend no so much I drove in to check out a 2015 Jeep Renegade and I met with Jordan - who was awesome! I can't speak highly enough about him. He was clear, honest, foc I drove in to check out a 2015 Jeep Renegade and I met with Jordan - who was awesome! I can't speak highly enough about him. He was clear, honest, focused on the details I focused on, took his time (which is good for me because I don't rush). I had two trade-in vehicles, neither of which were worth much. In addition to knowing my driveway would be cleared of the 2 vehicles I owned, I was given very fair value for both of them. Huge win for me. Jordan and his manager worked well with me to solve that problem. Go see Jordan, seriously. He doesn't look at you like you're a dollar sign. Everything up until this point was wonderful. I didn't think I was being "sold." I genuinely struggled with the finance manager. I was admittedly confused about some of the terminology & numbers as we finalized paperwork, but the effort to correct my confusion was minimal and a bit condescending. Additionally, several items that I didn't ask for were thrown into the financing of my vehicle, like an extended warranty, roadside assistance, etc., which I never asked for. My monthly payment was presented as if it were final, when in reality a few options had been thrown into the financing that I had to request be removed, and my payment was lowered significantly. Once my confusion was sorted out and my financing was accurate I was happy. But at that point I felt like I was being "sold." Two days later I was stuck in a snowstorm and the Jeep's back-end was sliding all over the road (not exaggerating.) I brought it into a tire shop where they pointed out that the two front tires were decent snow tires and the back tires were different, low on tread, and are not good in the snow. I had to replace those, another $500 out of my pocket. I should have seen that at the dealership but the tires were so similar it was hard to notice. Overall, the sales team was awesome. The vehicle is awesome. I didn't enjoy working with finance. I recommend the dealership overall. More

Salman and our CRV We had a wonderful experience at Autofair. We walked up to Sal and asked if he wanted to sell a car today.lol. He was very freindly, knowledgable an We had a wonderful experience at Autofair. We walked up to Sal and asked if he wanted to sell a car today.lol. He was very freindly, knowledgable and service oriented to the max without the usual car saleman mentality.. We went on a test ride, he explained all the features, worked hard to get us a great trade in price and we closed the deal. He also took the extra time to download apps Honda of course so we could enjoy all the treasures of the android technology.. We we would recomend Sal to anyone.. Bill and janice Burke More

Amazing customer service! My cars warning lights were acting up. John Otis took care of.me.and got me in and out like he promised. He even found a recall on my rear back up cam My cars warning lights were acting up. John Otis took care of.me.and got me in and out like he promised. He even found a recall on my rear back up camera. Excellent customer service! Any issues in the future and I'll be calling him. Thanks, Otis! More

Great experience - again Great dealership, friendly sales staff. They really worked the numbers hard to get me into a new affordable lease ( for the second time ) I am very ha Great dealership, friendly sales staff. They really worked the numbers hard to get me into a new affordable lease ( for the second time ) I am very happy with my new CRV !! More

Best buying experience of any product I have ever purchased. Had an amazing experience with Scott Duguay. He made the buying exerpience an absolute pleasure. We had just as much fun talking with him as we did dr Had an amazing experience with Scott Duguay. He made the buying exerpience an absolute pleasure. We had just as much fun talking with him as we did driving the car off the lot. From the first email to getting handed the keys the process was smooth, relaxed fair and fun. I was dreading buying a new car before this but i will be an autofair honda customer for life now. Andy Short closed up with us and took us through the last final details. He was amazing we also had a great experience on that end as well. I will recommend friends and family to go here for their next car and to see Scott and Andy. More

Service for my trunk and Alarm My car was handled perfectly and the problem was fixed same day! Liam was friendly and helpful and kept me updated on each step of the process. My car was handled perfectly and the problem was fixed same day! Liam was friendly and helpful and kept me updated on each step of the process. More

Willingness to work to accommodate needs I came into the dealership looking for a new vehicle. With the vision in my head of exactly what I wanted, it was difficult to find just the right car I came into the dealership looking for a new vehicle. With the vision in my head of exactly what I wanted, it was difficult to find just the right car. After many attempts at finding one, we finally found it. The team worked with me to find a deal to fit my needs. They were beyond accommodating, patient, and helpful throughout the entire process. Thank you for all of your hard work ! More

Oil, filter and tire rotation Pleased that the wait time was less than estimated. Best practice recommendation: This has been my experience for the last several visits. The ser Pleased that the wait time was less than estimated. Best practice recommendation: This has been my experience for the last several visits. The service adviser and tech. provide me with a list of items/services that my vehicle will be due for in the month's ahead. This allows me to plan and budget for the service and get it done at the recommended time. I am a happier customer for it! Regards, James Rand More

Better everytime Talk with your Service Manager Frank Cisewski and I explained my problem with my CR-V. He was very courteous and assured me things would be taken care Talk with your Service Manager Frank Cisewski and I explained my problem with my CR-V. He was very courteous and assured me things would be taken care of, that is exactly what he did. Frank put me in touch with Brett Petrikas one of your Service Advisors and he listened to what I was hoping to get resolved. Brett took all information and let me know that the CR-V's heating problem would be handled with the utmost urgency, and it was. Later I received a phone call from your Certified Technician D. Reid. He was asking permission to take my car home, to see if he could get my vehicle to act up like it does for my wife and I. This I gave my full approval so he could see what is happening. This proved to be very helpful. The next day he called me again to tell me what he found and that the car should is all set. From your Service Manager Frank to Advisor Brett and then Technician D Reid all were very professional and courteous. Great dealing with such a fine and pleasant Service Department which is what most customers dread. My heart felt thanks to all and you are lucky to have such great people behind your name Sincerely Fred and Carolyn Thomas Sin More

Recall service, Tire rotation, oils and filters John was extremely polite and accommodating. I told him that I needed to pick up my car by 10:30 and it was ready when I arrived. John was extremely polite and accommodating. I told him that I needed to pick up my car by 10:30 and it was ready when I arrived. More