AutoFair Honda

oil change service Honda kept me on schedule! I was out in time for my next appointment for the day! Much appreciated. Upset that I was charged 39.99 instead of what I Honda kept me on schedule! I was out in time for my next appointment for the day! Much appreciated. Upset that I was charged 39.99 instead of what I was told on phone of appt. I was told it would be 30.99. I still had to pay the 39.99 even when I questioned the charges, not too happy. More

Important repair Pete Reynolds was our service advisor for this visit. I brought our Honda CR-V in for an oil change, Honda Multi-Point inspection and to correct p Pete Reynolds was our service advisor for this visit. I brought our Honda CR-V in for an oil change, Honda Multi-Point inspection and to correct problems with the front windshield wiper fluid dispenser not working. Our service technician found that neighborhood vermin had chewed through a fluid hose. While the problem was being corrected, Pete offered suggestions on how to prevent vermin from chewing through the new hose. In the multi-point inspection, our service technician discovered minor brake deterioration. Pete used his phone to take pictures of what the service technician found and advised me that the repairs were not critical/urgent. We discussed the best time for the repairs (after the winter weather passed). My experiences with AutoFair Honda service have always been excellent and Pete was no exception to that rule. He was friendly, courteous, knowledgeable and helpful. Keep up the great work! More

Pricing for Tire Rotation and Balance Outrageous Service was awesome and outcome was great but the price for basic service was way larger than most places. I wish I had known that before I went forwa Service was awesome and outcome was great but the price for basic service was way larger than most places. I wish I had known that before I went forward with the service. More

Great service and sales Very fast knowledgable and great service. I will Highly recommend this dealership. Love the service and had a great sales experience. Thank you fo Very fast knowledgable and great service. I will Highly recommend this dealership. Love the service and had a great sales experience. Thank you for making it easy. More

My first service went very smooth. Josh was very thorough and easy to work with. The shuttle driver was very courteous and got me to and from work on time. I appreciate the 2-year servi Josh was very thorough and easy to work with. The shuttle driver was very courteous and got me to and from work on time. I appreciate the 2-year service plan. It will save me money in the long run. I would have opted for the 3-year plan but being so close to the holidays, it is just not good timing. More

First vehicle service No problems at all. Service was performed on-time and took the amount of time the service writer predicted. The service writer was very polite and pro No problems at all. Service was performed on-time and took the amount of time the service writer predicted. The service writer was very polite and professional. More

Smooth experience, easy process. I brought my car in for a scheduled service bulletin recall. The check-in, paperwork process was handled quickly and efficiently. Pete Reynolds was I brought my car in for a scheduled service bulletin recall. The check-in, paperwork process was handled quickly and efficiently. Pete Reynolds was friendly, helpful and courteous. I am happy with my experience at this dealership. More

New Car Nick was very knowledgeable about the Honda options. We liked his "no pressure" sales approach. He even stayed after closing to help us with finaliz Nick was very knowledgeable about the Honda options. We liked his "no pressure" sales approach. He even stayed after closing to help us with finalizing our purchase. More

Awesome, great experience Very knowledgeable and great service. They were more than willing to work with me to get the deal I was looking for. I highly recommend!! Very knowledgeable and great service. They were more than willing to work with me to get the deal I was looking for. I highly recommend!! More

Charged $300 FOR JUST LABOR for one side view mirror repair. TWO HOURS. I was very overcharged for JUST THE LABOR of one of my side view mirrors. I ordered the part online cheaper because I was quoted $475 for j TWO HOURS. I was very overcharged for JUST THE LABOR of one of my side view mirrors. I ordered the part online cheaper because I was quoted $475 for just the part at this dealership. I was told $80-$100/hour for labor on the phone so I made the appointment... Half way through doing the "easy fix" side view mirror repair, a gentlemen came out telling me "It's in a difficult place to get at and is taking longer than expected." I said okay because obviously I'm not going to have him stop mid repair. All said and done they took 2 hours and charged me $144 for labor. Two hours that makes $288. Then he even had the nerve to charge me $20 for a "using tools fee". $308, again.. JUST FOR THE LABOR OF ONE SIDE VIEW MIRROR. I bought my car with them and am now VERY disappointed. I don't plan on ever going back. Oil change, tire rotation, nothing! Surprised and disappointed in AUTOFAIR HONDA by the Mall of NH. More