AutoFair Honda

Simple, no-brainer deal making people I like how Autofair Honda changed compared to 5-7 years ago. Very focused on making good deals right away without trying to sell high and slowly negot I like how Autofair Honda changed compared to 5-7 years ago. Very focused on making good deals right away without trying to sell high and slowly negotiate till you get tired. This place sells a lot of cars and does it with grace. People are nice, kind, trying to fill your needs rather than upsell you something. More

airbag recall Obtained appointment for the airbag recall work on line - was told to expect approx. 45 minutes - Upon arrival I explained that I had an important app Obtained appointment for the airbag recall work on line - was told to expect approx. 45 minutes - Upon arrival I explained that I had an important appointment in approx. 3 hours and needed some travel time. At 8am I was told it might take up to 1 &1/2 hours . We agreed I could wait as long as 915AM and still make my commitment out of state. I noticed that my paperwork included an entire "check-up" and I expressed that I did not need or want one. I'm guessing the online sign up puts that automatically in place. My car was not finished until 10am and I had several pages of "check-up" recommendations. Not wanted - not needed - I barely made my appointment. Your representative was more than kind and tried his best but did not succeed through no fault of his. Bottom line - Too long Additional note: After my initial purchase I was entitled to free oil changes. I made an appointment, presented the auto at the scheduled time and was told the wait time was approximately 1 to 1&1/2 hours to which I asked "why did I make an appointment? and I'll allow 20 minutes." To Autofair's credit the job was finished in less than 30 minutes. This disregard for the customer's time is unacceptable. I would love to continue to do business with you as I have bought from you prior to my most recent purchase from you. I am not unfamiliar with the auto mechanics world as I was raised with family members in the field (private service stations and auto repair) with a high customer service regard. Maybe that is why I expect a higher standard. More

Professional and kind staff member "John". John was professional and kind to me; looked up some data for me and communicated well. Love the system of just driving my car into the bay with no mu John was professional and kind to me; looked up some data for me and communicated well. Love the system of just driving my car into the bay with no muss no fuss. More

Great He explained everything well and was professional. It was very easy as you could just drive right in and the employees were right ready to help. He explained everything well and was professional. It was very easy as you could just drive right in and the employees were right ready to help. More

Great job! I worked with Chris Lavalee for the first time and he was courteous and professional. Took care of me and my vehicle! Great communication! Thank yo I worked with Chris Lavalee for the first time and he was courteous and professional. Took care of me and my vehicle! Great communication! Thank you Chris for your expert service! More

Met my needs This was the second accord I have leased. I have been very happy with my experience thus far. Sammy treats you like family. I will recommend to my fam This was the second accord I have leased. I have been very happy with my experience thus far. Sammy treats you like family. I will recommend to my family and friends who are looking to purchase a Honda to go to autofair. More

excellent theses people are very on top of there game, answered all my questions. honda went over and above of what I needed them to do. theses people are very on top of there game, answered all my questions. honda went over and above of what I needed them to do. More

Randall is THE Service Advisor. Many year ago, I told Randall, "If you want to be toe 'Service Advisor', Then you need to tell me what needs to be done and When". Randall has done j Many year ago, I told Randall, "If you want to be toe 'Service Advisor', Then you need to tell me what needs to be done and When". Randall has done just that, where other advisors state, "What can we do for you today". A service advisor is THE doctor for my car, I am not a mechanic so I expect them to know all and advise. Thank you Randall for being everything a Service Advisor should be. More

Susan Kiver made this process pleasant and less stressful. We worked with Susan Kiver who helped us buy our 2019 Honda Pilot Elite. She was extremely helpful, pleasant, informative, knowledgeable, honest and We worked with Susan Kiver who helped us buy our 2019 Honda Pilot Elite. She was extremely helpful, pleasant, informative, knowledgeable, honest and supportive. We had complete trust in her as she was professional and displayed outstanding customer service. She made this dreadful process of buying a car less stressful. We had a pricing issue with the sales manager towards the end of this process. The only thing that saved the deal was Susan's outstanding commitment and loyalty to us, her customer. We highly recommend Susan if you're looking to buy a Honda at AutoFair. More

Great Job Service Department! We are pretty much happy with the service we get from Auto Fair Honda. The service dept always take care of our needs. Would highly recommend the peo We are pretty much happy with the service we get from Auto Fair Honda. The service dept always take care of our needs. Would highly recommend the people to work on our car. More