AutoFair Honda

Fast Service on rear brakes Issue We heard squealing nose in wheel and after getting home from errands today (Christmas Eve) the left rear wheel was very warm and smelled "like plastic We heard squealing nose in wheel and after getting home from errands today (Christmas Eve) the left rear wheel was very warm and smelled "like plastic." We called Honda Service Department, explained our immediate concern for safety and the Staff member asked if we could bring it in soon. We complied and Nelson Medina (Assistant Service Manager) addressed our concern by doing an inspection of brake system and then to clean the two rear brakes for removing residue rust and all. We were handled quickly and satisfactorily. More

Courteous, efficient, Service was excellent. Wait time was consistent with with estimated time. Technician reviewed all my options and explained them. He was courteous and Service was excellent. Wait time was consistent with with estimated time. Technician reviewed all my options and explained them. He was courteous and friendly personable More

Great service all around I've leased 3 cars from Autofair Honda at this point and there's a reason I have been coming back. I received excellent service from everyone I intera I've leased 3 cars from Autofair Honda at this point and there's a reason I have been coming back. I received excellent service from everyone I interacted with. The process of securing a new lease was (and has always been) straightforward and honest. Everyone involved was exceptionally helpful, attentive, and thoughtful to make sure everything was satisfactory and more. More

Wicked Easy & Wicked Good I brought my CRV in for 100K mile service and my experience was excellent. I was able to get an appointment the same day I called (and that was the w I brought my CRV in for 100K mile service and my experience was excellent. I was able to get an appointment the same day I called (and that was the week before Christmas!). Chris was great, he told me all the normal maintenance for 100K and was honest about service items that were unnecessary. When they were doing the scheduled maintenance, they also checked for other issues. Chris gave me a call to see if I wanted to add those issues to the service, which I did (and it did not extend my appointment!). Picking up the car was also super easy and I like that Chris was my contact throughout, so I didn't have to deal with different people every time. Also, the shop did excellent work. My CRV may be running better now than the day I bought it. Thank-you! More

Heated Steering Wheel Install Had a Heated Steering Wheel install on my 2018 CRV Touring. Assistant service manager Nelson Medina was terrific! He coordinated the work with the se Had a Heated Steering Wheel install on my 2018 CRV Touring. Assistant service manager Nelson Medina was terrific! He coordinated the work with the service technician so we would have our vehicle back in a timely manner. Unfortunately, due to a glitch encountered, it would take a little longer then expected to complete the job. My wife and I had tickets to a show and it looked like we might miss it do to the extra time needed to finish the install. Recognizing the problem, Nelson arranged a rental car (at no charge) so we could catch the show and prevent a ruined evening. Thanks Nelson!! Upon returning to Autofair Honda a couple hours later, our vehicle was ready. One more thing . . . ; the original price quoted us for the Heated Steering Wheel install was different from the completed job. The price was $200 higher. Yet again, Nelson came to our rescue by talking to the dealer manager and was able to shave off $150 dollars. The final cost to us was only $50 higher then anticipated. Again, thanks Nelson for providing excellent customer service! And, thanks to Autofair Honda MANCHESTER for your high standards of customer care and satisfaction goals. More

Review: Oil change and Tire Rotation 12.20.18 I asked to be out in under 1 hour so I could pick up my son from daycare on time and they made it happen! Thanks! I asked to be out in under 1 hour so I could pick up my son from daycare on time and they made it happen! Thanks! More

Winter tire Package Brett was great to work with, he kept me up to date on everything and made the process 100% satisfactory! My Odessey is winter ready and the recalls a Brett was great to work with, he kept me up to date on everything and made the process 100% satisfactory! My Odessey is winter ready and the recalls are squared away so My family and I will be safe all winter long. Best service I have received in a while from anywhere. More

Friendly staff The staff was friendly and thoroughly explained the repairs that need to be performed on my vehicle. The consultation on the repairs was performed pri The staff was friendly and thoroughly explained the repairs that need to be performed on my vehicle. The consultation on the repairs was performed privately and with great sensitivity. More

Review I received great customer service at this dealership, they even brought my car to my house ! Will recommend to family and friends in the future. I received great customer service at this dealership, they even brought my car to my house ! Will recommend to family and friends in the future. More