AutoFair Honda

GOOD SERVICE BROUGHT IN FOR A HONDA RECALL, SERVICE WAS GREAT AS USUAL , I WOULD RECOMMEND AUTO FAIR HONDA FOR SERVICE ON YOUR, PRICE CAN BE EXPENSIVE THOUGH BROUGHT IN FOR A HONDA RECALL, SERVICE WAS GREAT AS USUAL , I WOULD RECOMMEND AUTO FAIR HONDA FOR SERVICE ON YOUR, PRICE CAN BE EXPENSIVE THOUGH More

Quick, Excellent, Courteous Service Service at Autofair Honda in Manchester is outstanding! With an appointment by telephone, just drive up to one of three service doors, wait only a fe Service at Autofair Honda in Manchester is outstanding! With an appointment by telephone, just drive up to one of three service doors, wait only a few minutes, drive into the office, discuss the requirements, and walk a few steps to a nicely appointed waiting area. Service is performed quickly and competently. Go back to the desk, pay a reasonable price, and leave! Great experience, and my car hums happily! More

Honda Recall Once again, our AutoFair Honda dealership experience was excellent. Pete, the service writer, was very knowledgable, courteous, and professional in pr Once again, our AutoFair Honda dealership experience was excellent. Pete, the service writer, was very knowledgable, courteous, and professional in providing information regarding recalls and service wait times. Actually the wait time was much shorter than anticipated and much appreciated. I highly recommend this dealership for your automobile purchase and service. Keep up the great customer service. Happy Holidays. More

EXCELLENT SERVICE - REASONABLE PRICE! Booked an appointment to get airbags replaced per a recall notice. The appointment was made quickly and easily by a lovely lady on the phone. Upon a Booked an appointment to get airbags replaced per a recall notice. The appointment was made quickly and easily by a lovely lady on the phone. Upon arriving at my appointment, the parts, although in short supply, had been set aside for my appointment and the work was able to be performed, as anticipated. I added a state inspection, an oil change, a tire rotation and a "FREE" multi-point inspection, which I assumed would totally jack up the cost of this service appointment. At the end of the day, the "FREE" multi-point inspection turned out to actually be FREE! Everything was great! And I got out of there for a mere $104.00 (American) Great Job! Friendly Staff! More

Recall service Well organized. Pleasant staff. All we met greeted us with smiles. 1-2 hour service. Offered us a ride to the mall while we waited. Mike, shuttle driv Well organized. Pleasant staff. All we met greeted us with smiles. 1-2 hour service. Offered us a ride to the mall while we waited. Mike, shuttle driver, very pleasant. More

Recall Visit I got a recall notice for my 2010 Honda Fit for my passenger airbag. I was able to easily get an appointment. I was told it would take one hour and I got a recall notice for my 2010 Honda Fit for my passenger airbag. I was able to easily get an appointment. I was told it would take one hour and a half. It actually took a little less! My service person was great! More

Oil Change and Tire Rotation Nov 21, 2018 arrived for 7:00AM appointment for oil change and tire rotation. From check in to check out process took 1 hour and 40 minutes. Service Nov 21, 2018 arrived for 7:00AM appointment for oil change and tire rotation. From check in to check out process took 1 hour and 40 minutes. Service is usually about an hour but exceptionally slow that day. Chris stated they had a new technician who was a little slower but very thorough. Fast forward - left Honda and stopped for gas on my way to work. Checked my oil level which I do at every fill up; it's a half quart low. Call Chris - tells me to check again but wait 5-10 minutes; not much change and still low. Call back at 10:00am and leave message but no call back from Chris all day and he goes on vacation for the rest of the week. Ok, I can deal. I follow up in a few days speaking to another advisor. I explain the situation and they responded with please come back in so we can add the oil. I explained the facility is about 25 minutes away and fluids should have been checked as part of the service I came in for. It was like coming in for 2 appointments. Can they resolve it locally for me? Could they have Peters Honda do it as it was much closer or reimburse me and I will buy the quart of oil and do it myself or compensate me for having to come in again. No, no, and no; they responded we are more than happy to do it if you come to Autofair. Again, that would be a big waste of my time, gas, and miles on my car. Finally, they said that is all we can do and if that is not acceptable you can go somewhere else. That was from the other advisor (not Chris) who checked with his Service Manager. xxxx poor service this time around and I am quite shocked as I have experienced no issues up to this point. I asked very little of the service department to correct this and they were unwilling to bend outside of standard procedure. I ended up taking the hit purchasing a quart of oil from Peters Honda to fill it myself. Hoping next time will be better since I purchased a prepaid maintenance package with them. - James More

Thank you for speedy correction of recall. Also for “heads up” regarding weak battery. Appreciate the advice and quick service. Happy with Honda service center for speedy correction of recall. Also for “heads up” regarding weak battery. Appreciate the advice and quick service. Happy with Honda service center. More

Many Ridgelines to choose from at good prices. The car buying process was as painless as possible. They were busy and sold 9 cars while we were processing ours, which tells me they must be doi The car buying process was as painless as possible. They were busy and sold 9 cars while we were processing ours, which tells me they must be doing something right. I was really impressed with Nick Lussier's responses AFTER the sale. He is very prompt, helpful, friendly and easy to deal with. They work at making car buying a pleasant experience. More

Excellent Service As a "walk in" I was very happy to be accommodated for an inspection as well as an oil change/tire rotation without a super long wait. I especially a As a "walk in" I was very happy to be accommodated for an inspection as well as an oil change/tire rotation without a super long wait. I especially appreciate the work space waiting area so that I am able to work while I wait. Staff were super friendly and helpful. More