AutoFair Honda

Oil Change and Tire Rotation Nov 21, 2018 arrived for 7:00AM appointment for oil change and tire rotation. From check in to check out process took 1 hour and 40 minutes. Service Nov 21, 2018 arrived for 7:00AM appointment for oil change and tire rotation. From check in to check out process took 1 hour and 40 minutes. Service is usually about an hour but exceptionally slow that day. Chris stated they had a new technician who was a little slower but very thorough. Fast forward - left Honda and stopped for gas on my way to work. Checked my oil level which I do at every fill up; it's a half quart low. Call Chris - tells me to check again but wait 5-10 minutes; not much change and still low. Call back at 10:00am and leave message but no call back from Chris all day and he goes on vacation for the rest of the week. Ok, I can deal. I follow up in a few days speaking to another advisor. I explain the situation and they responded with please come back in so we can add the oil. I explained the facility is about 25 minutes away and fluids should have been checked as part of the service I came in for. It was like coming in for 2 appointments. Can they resolve it locally for me? Could they have Peters Honda do it as it was much closer or reimburse me and I will buy the quart of oil and do it myself or compensate me for having to come in again. No, no, and no; they responded we are more than happy to do it if you come to Autofair. Again, that would be a big waste of my time, gas, and miles on my car. Finally, they said that is all we can do and if that is not acceptable you can go somewhere else. That was from the other advisor (not Chris) who checked with his Service Manager. xxxx poor service this time around and I am quite shocked as I have experienced no issues up to this point. I asked very little of the service department to correct this and they were unwilling to bend outside of standard procedure. I ended up taking the hit purchasing a quart of oil from Peters Honda to fill it myself. Hoping next time will be better since I purchased a prepaid maintenance package with them. - James More

Thank you for speedy correction of recall. Also for “heads up” regarding weak battery. Appreciate the advice and quick service. Happy with Honda service center for speedy correction of recall. Also for “heads up” regarding weak battery. Appreciate the advice and quick service. Happy with Honda service center. More

Great service!! I got a state inspection. I found Mike Montemerlo was very helpful and friendly. He explained what had been done and recommended services in the futur I got a state inspection. I found Mike Montemerlo was very helpful and friendly. He explained what had been done and recommended services in the future. More

Many Ridgelines to choose from at good prices. The car buying process was as painless as possible. They were busy and sold 9 cars while we were processing ours, which tells me they must be doi The car buying process was as painless as possible. They were busy and sold 9 cars while we were processing ours, which tells me they must be doing something right. I was really impressed with Nick Lussier's responses AFTER the sale. He is very prompt, helpful, friendly and easy to deal with. They work at making car buying a pleasant experience. More

Excellent Service As a "walk in" I was very happy to be accommodated for an inspection as well as an oil change/tire rotation without a super long wait. I especially a As a "walk in" I was very happy to be accommodated for an inspection as well as an oil change/tire rotation without a super long wait. I especially appreciate the work space waiting area so that I am able to work while I wait. Staff were super friendly and helpful. More

Excellent Service! The service dept. keeps my CR-V in top running order. Upon my arrival, I was greeted by John Otis. He is kind, pleasant, friendly, courteous. I so The service dept. keeps my CR-V in top running order. Upon my arrival, I was greeted by John Otis. He is kind, pleasant, friendly, courteous. I so appreciate the time John gave me to get my car in for service. I did not feel rushed at any time. I especially appreciate the technician(s) who worked on my car. When I get my car back, I know everyone at Autofair did everything possible to make my car safe on the road and help possibly avoid unforeseeable breakdowns. PS. John the tires you selected are amazing! Quiet! I feel like I'm riding in a new car again. Thank you. More

Execellent service My car went in for an airbag recall. As in the past the service was excellent. Mike was prepared for my arrival and everything went according to what My car went in for an airbag recall. As in the past the service was excellent. Mike was prepared for my arrival and everything went according to what he told me. I wondered what I would do for 1 1/2 hours and he suggested I go with the courtesy car to the mall for shopping. When returning my paperwork was done along with the service on my car. On top of all that, he was a gentleman as far as greeting me with a handshake and a willingness to be of service. More

Excellent service My car was serviced for an airbag recall. As always when I come to this servicecenter, I am greeted immediately, my paperwork is processed in a timely My car was serviced for an airbag recall. As always when I come to this servicecenter, I am greeted immediately, my paperwork is processed in a timely manner, and the car was completed in a shorter time than originally projected. My service representative was polite, interested in my need, and helpful. The waiting area is comfortable, clean and organized. More

Jeff is great! Came in for a snow tire changeover, they had me in and out in under 45 minutes, after a long day at work it’s appreciated to have speedy service even Came in for a snow tire changeover, they had me in and out in under 45 minutes, after a long day at work it’s appreciated to have speedy service even after 5pm More

Always Satisfied Never been disappointed with your service department from the top down (Jason LaCroix) your sales team and service manager. This is my tenth Odyssey Never been disappointed with your service department from the top down (Jason LaCroix) your sales team and service manager. This is my tenth Odyssey having purchased 9 at Autofair. More