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AutoFair Honda
Manchester, NH
3,496 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,496 reviews
October 09, 2018
Solid Service Nelson and Paul were very professional and provided a loaner car as our cars were repaired. Both very very attentive to our car repair needs. Nelson and Paul were very professional and provided a loaner car as our cars were repaired. Both very very attentive to our car repair needs. More
by JSNICK0
Verified CustomerEmployees Worked With
Paul Visconti, Nelson Medina
October 09, 2018
Oil Change The service was quick and friendly. They provided some other serviced I may want to consider in the future which is helpful. This is all provided in The service was quick and friendly. They provided some other serviced I may want to consider in the future which is helpful. This is all provided in a detailed printout for easy reference. More
by KL
Employees Worked With
Chris Lavalee
October 09, 2018
"Excellent Service "as always. Chris Lavallee met me at the door and jumped into action! I came in for a members perk oil change & tire rotation and ended up having to have my back Chris Lavallee met me at the door and jumped into action! I came in for a members perk oil change & tire rotation and ended up having to have my back brakes & rotors replaced along with a cooling fluid flush. I must have had a total look of frustration and about to cry when Chris did everything he could do to help out . He pointed out the immediate issues that needed to be taken care of and gave me information regarding cost and an approximate timeline for the next project. He gave me a rental to help me get my errands done and called me when the service was done. Best of all...I drive a GMC Arcadia that I purchased at AutoFair Honda when I returned my lease. I have been having my vehicle serviced here for four years and it's the only place I will continue to have my cars serviced. SGRAY More
by SMERFYNH
Employees Worked With
Randall Werner, Susan Kiver, Chris Lavalee
October 09, 2018
installation the order was cancelled and had to be re-entered which delayed the installation - the service department personnel were friendly and helpful - this wa the order was cancelled and had to be re-entered which delayed the installation - the service department personnel were friendly and helpful - this was for a brand new car More
by KNEEDHAM01
Employees Worked With
Mike Montemerlo, Nelson Medina
October 08, 2018
Simple inspection took an hour I had come in for my initial inspection for a brand new car (200 miles on it). I had made an appointment ahead of time, when I got there I was told "s I had come in for my initial inspection for a brand new car (200 miles on it). I had made an appointment ahead of time, when I got there I was told "should take 25 min max." I ended up waiting for over an hour for a simple inspection on a BRAND NEW car. If they had just communicated to me that it was taking longer or it would take longer, I wouldn't have rated this so poorly. More
by KEEGAN7390
Employees Worked With
I don't remember the names
October 08, 2018
Lost my trust in Autofair Honda, service department!!! This was first time service department tried to sell me something not at all required in other words tried to conn me. I have done all my critical se This was first time service department tried to sell me something not at all required in other words tried to conn me. I have done all my critical services, oil exchanges and alignments with Autofair Honda, Since I purchased this vehicle from same dealer in 2016, service department. Worked with Pete Reynolds and Frank, they always provided right advise and provided complete report of my vehicle and good quick service. During this visit I was there from my wheel alignment, after taking my car in for alignment, he called me and said my front rotors and brake pads are critical and needs immediate replacement, which was lie, he did not check my service history, just before 1 week during my engine oil replacement, my report confirmed that I have 5mm in my brake pads and, its in perfect condition, will not require any replacement for next 6 months, same information confirmed during my visit last month for transmission and brake fluid exchange. I understand your sales team must have targets to meet, but service is more about what is required and what is right for the customer. John tried to make me spend over $500 on something which was not at all required. Also, he did not provide me my alignment report or any additional paperwork related to my visit or service. Didn't expect this from Honda dealer, worst experience every at Autofair Honda service, hope my review saves other customers from being conned..... More
by CHINTAN RAVAL
Employees Worked With
Frank Cisewski, Pete Reynolds
October 08, 2018
Great experience In and out within an hour, saw my purchase was from two years ago and I never got my free oil chanve and rotation. so all I had to pay was my inspecti In and out within an hour, saw my purchase was from two years ago and I never got my free oil chanve and rotation. so all I had to pay was my inspection. Now only if I can get my second car key that I never received then I make it a 6 star service. More
by OUELLETTEJ1990
Employees Worked With
John Otis, Mike Montemerlo, Nelson Medina
October 08, 2018
customer service John Otis is an outstanding service person. He attended to my car right away. I came in with a a question about the tire inflation light. He checked John Otis is an outstanding service person. He attended to my car right away. I came in with a a question about the tire inflation light. He checked the pressure, and to make sure there wasn't another problem with the tire, he had it brought in to make sure. There happened to a nail in the tire. A lot of service people would have just put air in and sent me on my way. John was very through. More
by JEANLONGVAL
Employees Worked With
John Otis
October 08, 2018
Fast Service My visit to the service department was extremely helpful. Not only did John do everything he could to help he reduce my price he also ensured an effic My visit to the service department was extremely helpful. Not only did John do everything he could to help he reduce my price he also ensured an efficient experience. More
by TAYLOR.OCLAIR
Employees Worked With
John Swallow
October 08, 2018
Great experience! We recently purchased a new Honda Pilot at AutoFair and had an easy, low-stress and quick experience. Every staff member we worked with from our initi We recently purchased a new Honda Pilot at AutoFair and had an easy, low-stress and quick experience. Every staff member we worked with from our initial salesman to the manager to the finance department to quality assurance was friendly and professional. The car was everything we expected and there were no surprises in the transaction. More
by ESGOLDNER
Employees Worked With
Shawn Homan, Adel Mohammed, James Patterson
