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AutoFair Honda
Manchester, NH
3,592 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 08, 2018
Lost my trust in Autofair Honda, service department!!! This was first time service department tried to sell me something not at all required in other words tried to conn me. I have done all my critical se This was first time service department tried to sell me something not at all required in other words tried to conn me. I have done all my critical services, oil exchanges and alignments with Autofair Honda, Since I purchased this vehicle from same dealer in 2016, service department. Worked with Pete Reynolds and Frank, they always provided right advise and provided complete report of my vehicle and good quick service. During this visit I was there from my wheel alignment, after taking my car in for alignment, he called me and said my front rotors and brake pads are critical and needs immediate replacement, which was lie, he did not check my service history, just before 1 week during my engine oil replacement, my report confirmed that I have 5mm in my brake pads and, its in perfect condition, will not require any replacement for next 6 months, same information confirmed during my visit last month for transmission and brake fluid exchange. I understand your sales team must have targets to meet, but service is more about what is required and what is right for the customer. John tried to make me spend over $500 on something which was not at all required. Also, he did not provide me my alignment report or any additional paperwork related to my visit or service. Didn't expect this from Honda dealer, worst experience every at Autofair Honda service, hope my review saves other customers from being conned..... More
by CHINTAN RAVAL
Verified CustomerEmployees Worked With
Frank Cisewski, Pete Reynolds
October 08, 2018
Fast Service My visit to the service department was extremely helpful. Not only did John do everything he could to help he reduce my price he also ensured an effic My visit to the service department was extremely helpful. Not only did John do everything he could to help he reduce my price he also ensured an efficient experience. More
by TAYLOR.OCLAIR
Employees Worked With
John Swallow
October 08, 2018
Great experience! We recently purchased a new Honda Pilot at AutoFair and had an easy, low-stress and quick experience. Every staff member we worked with from our initi We recently purchased a new Honda Pilot at AutoFair and had an easy, low-stress and quick experience. Every staff member we worked with from our initial salesman to the manager to the finance department to quality assurance was friendly and professional. The car was everything we expected and there were no surprises in the transaction. More
by ESGOLDNER
Employees Worked With
Shawn Homan, Adel Mohammed, James Patterson
October 08, 2018
Great experience In and out within an hour, saw my purchase was from two years ago and I never got my free oil chanve and rotation. so all I had to pay was my inspecti In and out within an hour, saw my purchase was from two years ago and I never got my free oil chanve and rotation. so all I had to pay was my inspection. Now only if I can get my second car key that I never received then I make it a 6 star service. More
by OUELLETTEJ1990
Employees Worked With
John Otis, Mike Montemerlo, Nelson Medina
October 08, 2018
Simple inspection took an hour I had come in for my initial inspection for a brand new car (200 miles on it). I had made an appointment ahead of time, when I got there I was told "s I had come in for my initial inspection for a brand new car (200 miles on it). I had made an appointment ahead of time, when I got there I was told "should take 25 min max." I ended up waiting for over an hour for a simple inspection on a BRAND NEW car. If they had just communicated to me that it was taking longer or it would take longer, I wouldn't have rated this so poorly. More
by KEEGAN7390
Employees Worked With
I don't remember the names
October 08, 2018
customer service John Otis is an outstanding service person. He attended to my car right away. I came in with a a question about the tire inflation light. He checked John Otis is an outstanding service person. He attended to my car right away. I came in with a a question about the tire inflation light. He checked the pressure, and to make sure there wasn't another problem with the tire, he had it brought in to make sure. There happened to a nail in the tire. A lot of service people would have just put air in and sent me on my way. John was very through. More
by JEANLONGVAL
Employees Worked With
John Otis
October 08, 2018
Excellent purchase experience at AutoFair Honda NH The salesman and internet assistant were top-notch professional. They started with prompt email responses and personalized video of the car sent via e The salesman and internet assistant were top-notch professional. They started with prompt email responses and personalized video of the car sent via email. Their price was 2nd BEST amongst all dealers I contacted (however, the business manager did price match very easily). I had my share of mixed to bad experiences across the MA/NH Honda dealerships....I must say this is by far the most comfortable and transparent buying experience at Autofair Honda. My salesman , Bob Black, was excellent gentleman and very knowledgeable. i HIGHLY recommend buying your next Honda from them. These are my honest opinions based on 2018 Honda Pilot bought in Sept 2018. GO to Autofair and ask for Bob black or any other salesman! More
by SHEIKH18
Employees Worked With
Robert Black
October 07, 2018
Reward Keith Worked with Keith for a couple months on this sale. I've sent him an email reiterating what I'll say here. He's a true asset to your company and if no Worked with Keith for a couple months on this sale. I've sent him an email reiterating what I'll say here. He's a true asset to your company and if not for his professionalism and courtesy I would have gone elsewhere to get the price I was looking for. Instead stayed with Keith. If Keith had been given the authority to sell for the price I finally paid he would have made the sale. Hence I sincerely hope that Keith doesn't have to share a commission with someone who only came across with the number, it wasn't because of her the I stayed with Auto Fair - it was Keith. More
by GA2ME1996
Employees Worked With
Keith Rodriguez
October 07, 2018
Buying out leade Bought out lease of my Accord; transaction was painless and professional. I was nervous, but explanations were clear and easy to understand. Definitel Bought out lease of my Accord; transaction was painless and professional. I was nervous, but explanations were clear and easy to understand. Definitely will do business with Shawn and Kevin. More
by BOOMBOUCH
Employees Worked With
Shawn Homan, Kevin Zych
October 07, 2018
Lisa Gendron was excellent We wanted to complete the lease process as quickly as possible. Lisa made this happen. She went over everything efficiently, but thoroughly. Thanks so We wanted to complete the lease process as quickly as possible. Lisa made this happen. She went over everything efficiently, but thoroughly. Thanks so much. More
by TRACIC127
Employees Worked With
Lisa Gendron, Jason Asbury
