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AutoFair Honda

Manchester, NH

4.7
3,497 Reviews

200 Keller Street

Manchester, NH

03103

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Showing 3,497 reviews

July 18, 2018

excellent and very professional Car dealer We appreciated the car dealer that was helping, his name is NICK. Very professional and very good. Did a great job in explaining the options and was v More

by mababon0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NICK
Jul 21, 2018 -

AutoFair Honda responded

mababon0, thank you for your incredible feedback. A customer recommendation is one of the highest compliments a salesperson can receive and we’re happy to hear your experience with Nick was deserving of that. We appreciate your positive review and look forward to assisting you with all of your future vehicle needs.

July 18, 2018

Everyone is helpful and friendly Always well received. Staff are quick and respectful. Recommend this place to anyone. So many businesses should learn from them. Thank you Autof More

by RBSTJEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Jul 21, 2018 -

AutoFair Honda responded

RBSTJEAN, thank you for taking the time to review your experience with our service department! We look forward to working with you again in the future!

July 18, 2018

No thanks The customer service rep we worked with was professional and pleasant. That is the only good thing I have to say. We have brought the car in for servi More

by HEATHERSPRINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t recall
Aug 27, 2018 -

AutoFair Honda responded

Heather, hopefully the explanation we provided helped. Again, we are sorry we were not able to fix the issue under the warranty extension. If the window for your extension period was longer than a month, as your vehicle timed out due to age, we would have been able to help. Unfortunately the part failed post the warranty extension. It's a terrible situation to be in and for that we are sorry. We are sorry for our poor communication as well and will work to get better.

July 18, 2018

Excellent service Friendly staff, great price. Experience was pleasant with no hassle. In and out of the dealer with 2 vehicles in less than 3 hours. Highly recommend. More

by KRivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Dean
Jul 21, 2018 -

AutoFair Honda responded

KRivera, we work hard to make every experience fast, fun and easy! Thank you so much for taking the time to review your experience with James Dean!

July 18, 2018

Ignition issue My ignition was locked up. I had my car towed there - was quoted $1100 or something to replace the ignition. Stating I needed a whole new ignition. More

by 2007Civic
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know who I spoke to
Aug 27, 2018 -

AutoFair Honda responded

I'd like to take an opportunity to apologize for your experience. Our goal is to meet the needs of our customers in anyway we can. In this particular case, and in some similar cases, we do unfortunately let our customers down. We let you down. We are fortunately/unfortunately pinned to a degree by what our technicians are trained and authorized to do. We don't always know all the shortcuts and in most cases we are not authorized to take shortcuts. We do recommend other shops when a customer is looking for a less expensive solution to a problem (when the fix is expensive and the customer requests alternatives.) We do not recommend other shops when we do not have experience with them for fear of sending one of customers out into the wild so to speak. In this case, we were not well-versed in alternative solutions through other vendors which left us unable to do anything but offer the fix we are authorized by the manufacturer to complete.

July 18, 2018

Excellent and will recommend I had an excellent experience at Autofair Honda in Manchester. Customer service was fantastic and the work was done quickly. Frank was my specialist a More

by JTONEILL985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 21, 2018 -

AutoFair Honda responded

Thank you very much for the compliments JTONEILL985! Frank is such a key member of our team here at AutoFair. He really is a firm believer in treating his customers as if they were his family. Your review paints such a perfect picture of why we love our team at AutoFair Honda. On behalf of all of us at AutoFair Honda, thank you for giving us the opportunity to help you and we look forward to seeing you again.

July 18, 2018

Great customer service. A few more things needed to be fixed with my car that i didn’t know i needed. But he kept me informed through the whole process. More

by EEMCKONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Swallow
Jul 21, 2018 -

AutoFair Honda responded

EEMCKONE, thank you for taking the time to write such a wonderful and detailed review of your experience with John Swallow and our service department. Let us know if you ever need anything and we will be glad to help!

July 18, 2018

Great Experience. My wife and I agree that both sales and service departments were very knowledgeable and accommodating. Have no problem using them in the future. Mod More

by VORTMAX99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila in sales/Peter in service
Jul 21, 2018 -

AutoFair Honda responded

Thank you for taking the time to review your experience with Sheila and Pete. From all of us here at AutoFair, thank you for giving us the opportunity to help you and we look forward to working with you again!

July 18, 2018

Great work They did and excellent job on the oil change love the way I was treated.Thanks I will see you guys again. Peter was excellent service. More

by BRIVALCARCEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Scheibe
Jul 21, 2018 -

AutoFair Honda responded

BRIVALCARCEL, thank you so much! Pete tries really hard to keep his customers happy and moving to all the places they need to get to. Thank you for taking the time to write such an incredible review!

July 18, 2018

Inspection/new tire John is amazing goes above and beyond 110% to make sure I everything worked out, plan and money wise he's my goto service guy literally the best More

by EMILYLOVEE1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Swallow
Jul 21, 2018 -

AutoFair Honda responded

Emily, we couldn't agree more! John has really developed quite the following in his time here at AutoFair Honda and we are so appreciative that he works for us. Thank you for the amazing review Emily!

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