AutoFair Honda

Ignored and misinformed Worst consumer experience I've ever been a part of.... was convinced to trade in a lease by sales rep stating that they would take the trade so I woul Worst consumer experience I've ever been a part of.... was convinced to trade in a lease by sales rep stating that they would take the trade so I would not be charged for incidentals or mileage and then they shipped it off to Corporate who is now asking for nearly $2,000. Spoke to someone in finance who said they would work on resolution and I haven't heard back. I have reached out for resolution with my sales rep at least 3 times since then, 5 calls to the finance guy, multiple chats with customer service and I have not received one response in 3 weeks! I've never put a negative comment on any company but this is the most ridiculous experience of my life. Lied to during the deal, accused of not reading the fine print after I'm being charged, and now refusal to get back to me at all. My biggest regret is that I am stuck with them for 3 more years. More

Smooth Routine Maintenance I received excellent, efficient and friendly service provided by AutoFair Honda service advisors Pete and Shannon who accommodated my requests and ans I received excellent, efficient and friendly service provided by AutoFair Honda service advisors Pete and Shannon who accommodated my requests and answered my questions without any fuss. For a Honda dealer, their service, customer waiting area amenities and cleanliness rival even some upscale Acura dealerships. The drive-in service lines are definitely a nice touch. More

Wonderful buying experience This dealership was exceptionally responsive to my online inquiry and had the vehicle warming up for me when I arrived the next day to look at it. No This dealership was exceptionally responsive to my online inquiry and had the vehicle warming up for me when I arrived the next day to look at it. No gimmicks, no back and forth, just a really aggressive price on the vehicle and a seamless purchasing process. They ensured I was comfortable with all of the paperwork and all of my options. Not pushy, just looking out for my best interests. The facility was immaculate and they were very accommodating throughout. I’d highly recommend Auto Fair to anyone I know. More

Misleading Written Price Estimates AutoFair has one motive... getting you in the front door. After agreeing to a written price via email, upon showing up at the dealership Honda AutoFai AutoFair has one motive... getting you in the front door. After agreeing to a written price via email, upon showing up at the dealership Honda AutoFair pulled a quick one and went back on their written word by saying they mistakenly gave us an incorrect estimate. How many people has this happened to before myself? Please make your stories known so people can make educated decisions before selecting a dealership... I recommend Rockingham Honda to anyone in the market for a new Honda as this is where we went after we had to walk out of AutoFair. Oh and by the way Rockingham Honda was sympathetic of our situation at AutoFair and without any question met the price in our email. More

Unprofessional Was there for hours with 2 young kids and was told we just had to pick up the car the next day and sign the papers. Looking up prices in the area we s Was there for hours with 2 young kids and was told we just had to pick up the car the next day and sign the papers. Looking up prices in the area we saw the numbers were off. Well come the next day we find out it’s because they screwed up and put the wrong trim in. How did we catch this before they did?? And they did nothing to insure we got into a car despite their screw up! Stay far far away! More

Auto Faire is my favorite dealer forever Auto Faire Honda is unbeatable,because they are very friendly with customer.My first experience with them it was 2008, my credit was bad.Autofaire did Auto Faire Honda is unbeatable,because they are very friendly with customer.My first experience with them it was 2008, my credit was bad.Autofaire did the best they could to get me on track, I'll forget that in my life More

Bought a new Honda HRV 2018, excellent experience overall. Chris Houghton, Kevin Miller, and Shawn Pabst were excellent to work with. By far our best buying experience and we've been to three other dealerships Chris Houghton, Kevin Miller, and Shawn Pabst were excellent to work with. By far our best buying experience and we've been to three other dealerships in the past. Highly recommend Auto Fair Honda! More

First oil change Streamlined service, in and out in reasonable time answered all questions presented, and the one he was unsure of, took the time to call a mechanic to Streamlined service, in and out in reasonable time answered all questions presented, and the one he was unsure of, took the time to call a mechanic to get the answer. More

It was painless I went in rather confused about what I wanted to buy. I had been to a few other dealerships and drove the CRV. One dealership didn't have any cars tha I went in rather confused about what I wanted to buy. I had been to a few other dealerships and drove the CRV. One dealership didn't have any cars that were right for me. Another dealership, I didn't feel good about the sales guy. At AutoFair, I sat with Ty and asked a lot of questions about the CRV vs. the Fit. They had a perfect 2017 Fit on the lot. I knew as soon as I drove it, that was the car for me. I got a fair price. During the financing meeting, they didn't try to sell me any extra add-ons. I had some help linking my phone to the car. The Sales Manager helped me get the right documentation from my insurance agency after they initially sent it incomplete. More

Great customer service at Honda fair Manchester Daniel Griffin did everything in his power to help us get the car we wanted. He and his colleagues stayed as long as they could until we were satisfie Daniel Griffin did everything in his power to help us get the car we wanted. He and his colleagues stayed as long as they could until we were satisfied. More