AutoFair Honda

Care about customers Our purchase started off with some trouble shortly after the purchase. We had a gentlemens agreement (verbally not in writing) about some accessories Our purchase started off with some trouble shortly after the purchase. We had a gentlemens agreement (verbally not in writing) about some accessories. After a week nothing came to me that I was promised. I got the feeling they were backing out of the things promised to me. After some phone calls to the sales managers they got me the accessories I had been promised and some additional ones (which I greatly appreciated). I was very happy with the way it ended and I thank them for problem solving with us and agreeing to the verbal agreements we had made. More

Great customer service We had a great experience here. Traded in my CRV and ended up leasing the new Turbo Civic Touring edition. Great car and awesome gas mileage. Our s We had a great experience here. Traded in my CRV and ended up leasing the new Turbo Civic Touring edition. Great car and awesome gas mileage. Our sales person Ben Huckins was knowledgeable and there was no pressure at all. Ben answered all of our questions and could not have been more helpful. More

Joe Reardon was, once again so very helpful. I had a scheduled routine maintenance appointment. Joe Reardon was there and reviewed the details of the service needed at that time. The waiting ro I had a scheduled routine maintenance appointment. Joe Reardon was there and reviewed the details of the service needed at that time. The waiting room was welcoming, the wait was short and the service was done well as always. I would highly recommend AutoFair Honda. More

Perfect Service experience John A was my service advisor for the issue I had with my radiator. In the mere 26 hours (including time to get parts in!) he called me 3 times to kee John A was my service advisor for the issue I had with my radiator. In the mere 26 hours (including time to get parts in!) he called me 3 times to keep me updated. He was fantastic, and Dennis who took over the next day was equally fantastic. Thank you for a great experience, and I'm glad to have a reliable service department with my new Honda! More

Amazing Customer service I met with Sammie who carried me through the whole process of leasing my new Honda Oddessy, as well as turning in my old lease. His negotiating skill I met with Sammie who carried me through the whole process of leasing my new Honda Oddessy, as well as turning in my old lease. His negotiating skills were amazing, he was a very caring and relatable person, and had my best interest at heart. I have never owned a Honda, and am very impressed by the product, I cant say enough about my Oddessy. Sammie made this experience enjoyable, and his follow through was excellent. I really appreciated working with him, will recommend him to anyone, and will be returning to this dealership. Sincerely Emily sullivan More

A fantastic, efficient and overall great experience My experience was refreshingly good. From the sales, to the financing and customer service - their team of people that I was interacting with were al My experience was refreshingly good. From the sales, to the financing and customer service - their team of people that I was interacting with were all friendly, knowledgeable, and patient. I had a lot of questions and specific guidelines for what I could afford. Everyone was helpful, personable and worked with me so I left the dealership with exactly what I wanted. I wouldn't hesitate to recommend AutoFair Honda to friends and family. More

Fast talkers without the right information My wife and I stopped by to look at a Honda HRV but, my wife loved the CRZ that was in the showroom. That was our mistake, they were trying everything My wife and I stopped by to look at a Honda HRV but, my wife loved the CRZ that was in the showroom. That was our mistake, they were trying everything to get us to buy that car including holding off on the $1000 Honda insensitive. Once we started to walk out the door, wow now they found it. When I asked what the difference between the base model and the EX, we were told by management that only the lights and tire size was different. Wow were they wrong, they then started to promise us everything and anything. After three and a half hours we put down $855 to hold the car. The next day they called and wanted to check if we were going back, when I told them we were going to check with another dealer the fun started. I was told that I would never find one in that color and that management checked the area and they are the only dealer with that color. Once I explained that I had googled that color and found two within twenty minutes she then told me that the EX would cost an extra $2000, my payments would go up $90 a month and I would lose the $1000 incentive. What I got at Honda North was a CRV EX with NAV for less then their base CRZ and my payments went up only $20 a month. To add insult they kept my $855 for almost a week and made excuses to return it. If your looking for a Honda go to Honda North or any other Honda dealer. More

Defect, Defects and more Defects I recently bought a 2016 Honda HRV, which is a brand new model. There were defects in the car that I had looked at three times and was told because t I recently bought a 2016 Honda HRV, which is a brand new model. There were defects in the car that I had looked at three times and was told because there is no evidence of workmanship issues or a safety issue there is nothing they can. One of the issues was a rattling moon roof. The Serviced Manager actually asked me if I could hear it if I turned up the radio. Very patronizing. I will never buy another Honda (this was my third) from this dealership or any other one. They do not back their new products once they have left the lot More

Vehicle Purchase Derick Sanders is a man of his word. I am very pleased with the way my purchase turned out and think very highly of all of the employees listed below Derick Sanders is a man of his word. I am very pleased with the way my purchase turned out and think very highly of all of the employees listed below that I had the privilege of working with. More