AutoFair Honda

I purchased my 2009 Pilot at AutoFair in July 2008 and we have loved the car. We started having some engine problems though in April 2012. I brought it to the dealer several times and they took the time to have loved the car. We started having some engine problems though in April 2012. I brought it to the dealer several times and they took the time to try and troubleshoot the problem each time. It took a few months of troubleshooting until the actual problem was found and truthfully, they told me what it was, but I still couldnt describe it. But it had something to do with the VTM Actuator (I think?) In the end, they needed to replace the short block which is a fairly serious procedure. There were many different divisions of Honda that needed to get involved as thankfully I had purchased a HondaCare extended warranty (which I am so glad I did and would recommend to any future car buyers...because you just never know!) So it took a little bit to get the parts necessary needed to make the repair and it took a bit of time for the warranty company to give their consent to repair and also Honda wanted to look at my vehicle to see what had actually gone wrong. But through it all, Austin Rush and Randal Werner were the contacts at the dealership that provided excellent daily communications. Honda provided us with a replacment vehicle and, although it took several weeks to sort out, we are now back in our Pilot and very impressed with the service team and customer service at AutoFair. Our family is a loyal AutoFair customer. Not because they did what they were supposed to do, but because they went above and beyond, in my opinion, that level of customer service that you would expect from a dealership. Truthfully if they would fix my Chevy, I would probably bring it there for service! So a very happy and superiorly satisfied AutoFair customer here. Thanks to all at AutoFair for making what could have become an ugly situation a very positive one for my family. More

We've purchased MANY cars from the Autofair Group (mostly Honda) and they are truly the best dealership in the area. Our salesperson Lena did a great job getting us out of two upside down loans and puttin Honda) and they are truly the best dealership in the area. Our salesperson Lena did a great job getting us out of two upside down loans and putting us into a new Honda Civic. She was a pleasure to work with and treated us with kindness and respect. We will definitely go back to Lena and Autofair Honda when we are ready for our next vehicle! More

Dear Dee, Thank you for your service as you Dear Dee, Thank you for your service as you researched and responded to my multiple questions about the engine replacement I had done on my 2010 Dear Dee, Thank you for your service as you researched and responded to my multiple questions about the engine replacement I had done on my 2010 Honda Accord which I purchased new from Autofair about 2 1/2 years ago. Your answers to my questions were thorough, direct, complete and easy to understand. I feel valued as a customer and as a person as a result of your considerate, friendly treatment of me in this matter. You demonstrated what I believe is the epitome of customer service in your handling of this with me, and your actions speak highly of yourself and of Autofair Honda. Austin, this thank you is unsolicited by Dee and is purely out of the thankfulness of my heart for her service to me. I hope you have a dozen or two just like her in your Customer Service Department. May God bless you and yours. Your happy customer, Al Lafferty More

If you want a new Honda, go see Tae Kang at Autofair. There is no better salesperson. Tae listens to your needs and wants and will go out of his way to find you exactly the car you want. If he can't me There is no better salesperson. Tae listens to your needs and wants and will go out of his way to find you exactly the car you want. If he can't meet your needs, the car doesn't exist. Tae is a straight shooter, no fluff. I have now purchased/leased 7 cars from Tae and I would not consider speaking to anyone else. Also, Shantel Frost did a wonderful job of processing the paperwork for my financing and lease (2 cars). Shantel was efficient, friendly and understood my need to complete the process as quickly as possible. I highly recommend Autofair Honda. More

Patrick ascabi was not a typical car sales men. he was up front with information and did not play the typical games I have encountered in the past. I own my own masonry company and their fore have purcha up front with information and did not play the typical games I have encountered in the past. I own my own masonry company and their fore have purchased many vehicles in the past several years. Through this process I have become relatively familiar with most of the games and tactics that the salesmen and finace departments play. I was very happy not to encounter the methods with Patrick. We sat down and worked out a deal, I did not have deal with the hours of lieing and pressure usually associated with this process. I would like to extend a thank you to Patrick ascabi for this experience. More

The effort Tae put forth to locate a vehicle for me and his personal service walking me from the point I looked at the vehicles to the point I signed the papers on the one I drove away with was an experien his personal service walking me from the point I looked at the vehicles to the point I signed the papers on the one I drove away with was an experience I thought long gone in the sales industry. I was floored with his attention to detail even taking time to introduce me to a mechanic that he recommended I used when I required service. I can not say enough about him, I can say again I did not buy this car on price I bought it because he sold the entire Dealership to me from parts to service to referring all my friends to him whether they need a car or not. That's the measure of quality and service....Thx Again Tae More

I was thinking of buying a toyot camry because of being an already customer of ira toyota. But the gentleman made me believe I should go for honda accord. And i ended up buying a honda. an already customer of ira toyota. But the gentleman made me believe I should go for honda accord. And i ended up buying a honda. More

I had the chance to buy my Honda Fit from Alison LaNeve. She did a wonderful job and she made me feel very comfortable with the whole process. I would definitely buy another car from her. She did a wonderful job and she made me feel very comfortable with the whole process. I would definitely buy another car from her. More

We decided to purchase a 2012 Honda CR-V EX. Having purchased from AutoFair Honda previously and being very satisfied with our service experiences, we wanted to buy our new vehicle here. I first met Ji purchased from AutoFair Honda previously and being very satisfied with our service experiences, we wanted to buy our new vehicle here. I first met Jim Thatcher on the Saturday of Memorial Day weekend and he was very helpful in getting me acquianted with the new CR-V. Although our purchase timeline was unclear, Jim was very gracious in letting me know that he would be ready to help us when the time was right. I kept in touch with Jim and my wife and I made an appointment for another test drive on Sept 22. Although we were ready to buy, it was later in the day and we did not want to stay for the lengthy paperwork process. We did finalize the purchase by phone 4 days later and everything went great. Throughout the entire experience, Jim was exceptionally kind and accomodating to our needs. He is the type of salesperson that you wish you could deal with every time you make a purchase like this and was a perfect fit for us. Our vehicle looked great upon delivery, and Shantel Frost was very courteous toward us during our financing consultation - she was also a pleasure to work with. Overall we are extremely happy with our new CR-V and very thankful for the professionalism and courtesy that was shown throughout our purchase experience. I would highly recommend Jim to friends and family and would not hesitate to recommend AutoFair Honda for both sales and service. More

I bought my first new car from James and he was an absolute pleasure to work with. The whole process was very efficient, painless and enjoyable. A lot of people are nervous about interacting with ca absolute pleasure to work with. The whole process was very efficient, painless and enjoyable. A lot of people are nervous about interacting with car salesmen, but right away, James proved that he did not fall under that stereotype. He was very approachable and honest with his answers to my questions. I have already recommended him to my co-workers, friends and family. AutoFair Manchester is very lucky to have him. Thanks to James, I had a very rewarding and enjoyable car buying experience . More