AutoFair Honda

I drove to this dealership becaseu they were the only dealer in New Endland that had the car I was interested in. Unfortunately, it was not in one of my preferred colors. I was met in the parking lot by dealer in New Endland that had the car I was interested in. Unfortunately, it was not in one of my preferred colors. I was met in the parking lot by Joseph Reynolds, who was walking the lot learning what cars were available. He located the Honda Civic SI that I was interested in. He know a lot about the car and found out any information that he did not know. We went on a test drive and he told me about all the features of the car. He also talked about other cars and how they compared. He knew the advantages and disadvantages of both. He wanted me to get the right car for me, not necessarily a car he had to sell. That is a unique quality in a salesman. He tried very hard to locate the car in my oreferred color. He found out that no more would be available for this model year. He also knew when the next models were coming out. This is much more information than I got at others dealers. I knew from Joseph's information that this was the car for me. I wnt online and found a car in New York and put down a deposit. My only issue is that I think Joseph should have widened his search to New York to give me the option of getting that car. Perhaps he could have swapped it out. In summary, I think Joseph was one of the most knowledgeable salesman I have ever met. He pushed the sale, but he did not try to force it on me. When he know he did not have the car for me, his attitude did not change. He continued to be very helpful. I would recommend Joseph and the dealership very highly. The only complaint is that their prices are higher than quotes I received at other dealers and the price I paid in New York. More

Auto Fair Honda is by far the best out there. I am a returning customer and just purchased my 2nd Honda from them. Peter Wilcott has been my sales person and I would highly recommend him. From my first returning customer and just purchased my 2nd Honda from them. Peter Wilcott has been my sales person and I would highly recommend him. From my first purchase he has always demonstarted great customer service skills. He has remained in consistant contact with me throughout the years with both purchases with updates in regards to specials, referral compensation, checking in with me periodically to see how I like the vehicle and if I have any questions and wishing me a happy holiday at Christmas time. He truly listens and makes you feel comfortable with the entire process from begining to end. I drove away again in my new Honda CRV feeling great about the purchase! More

Had a fantastic experience at Autofair Honda...Staff was beyond friendly which made the process very easy. I highly recommend my salesperson Shawn and I am extremly satisfied with my purchase. I have never beyond friendly which made the process very easy. I highly recommend my salesperson Shawn and I am extremly satisfied with my purchase. I have never owned a Honda but feel that I made the best choice and appreciate all they did for me. More

This was my second visit to Auto Fair Honda and my 4th to Auto Fair as a whole. I've always had a positive experience with them which is why I continue to go back. As someone who is not car savvy it can be i Auto Fair as a whole. I've always had a positive experience with them which is why I continue to go back. As someone who is not car savvy it can be intimidating to go car shopping but I don't feel that way when going to Auto Fair. The sales team is inviting and make you feel like a person and not just another sale. Shantell especially is a pleasure to work with. I was fortunate to be able to work with her again this time around so I felt very comfortable. It also speaks to their ability to retain employees as I originally worked with her over 2 years ago. Not only is the sales team great, but their service center is exceptional. Any time I need to go in there, which is only for oil changes or inspections, they are so welcoming and friendly. I also like having the ability to interact with them online or via e-mail and make appointments through the website which is great for someone like me who would prefer not to call. Since I work as a manager in a call center I know the importance of customer service and recognize when people are doing a great job at it. Auto Fair has definitely exceeded my expectations each time. More

Hi Austin, Just wanted to drop you a note regarding Hi Austin, Just wanted to drop you a note regarding the recent repair to the bumper of my 2010 Honda civic. I'm very pleased with the work from th Hi Austin, Just wanted to drop you a note regarding the recent repair to the bumper of my 2010 Honda civic. I'm very pleased with the work from the Manchester Collision Center and the time that David Suarez took explaining the details of the work that was performed on the Car. I also wanted to let you know that Randall Werner and Derrik Winward were very responsive when I had any questions or concerns. Again Austin, thanks for taking car of this and thanks for the loaner vehicle while my car was being repaired. More

We went in on Mother's Day to look, not buy. As we were looking through the lot, Derek came up and introduced himself and asked what we were in the market for. Right off the bat, we let him know that we w looking through the lot, Derek came up and introduced himself and asked what we were in the market for. Right off the bat, we let him know that we would not be buying that day, just shopping around. We test drove a couple of vehicles and Derek was helpful with the questions we had for him. Long story short, we ended up buying a 2007 Honda Accord and we absolutely love it. To make the day even better, it was Derek's first sale since he had been at the dealership. We were glad we could make that happen for him. I'm sure we'll be a repeat customer when the time comes to purchase again. Thank you to everyone who helped make this happen for us. More

My 2000 Odyssey stopped suddenly in the middle of the road! Had it towed to this dealership where I've been going to the last 8 years or so. Randall was quite helpful and performed a series of diagnost road! Had it towed to this dealership where I've been going to the last 8 years or so. Randall was quite helpful and performed a series of diagnostic tests while the charges kept mounting. Finally, they claimed that the crank position sensor was faulty and the total charge was quoted at $1065.00. They had to seek Honda's technical assistance line for help to diagnose this fault. I agreed for the job to be done (since the van would be totally useless otherwise). When they performed the work, they realized that when they did the timing belt work about 6 months ago, some part was not torqued properly and that caused the sensor to scrape on the screw or something and it shorted, thereby rendering the van totally immobile. Randall promptly called me to say that the entire work would be done for free and he apologized for the inconvenience caused. Autofair has been very fair in accepting their fault and not charging me a dime for the work. I think they also replaced the timing belt for free (as the work statement shows that). Happy to see such an honest dealer. Thanks Randall! More

I had a very positive experience with this dealer and derek was great. He listened to exactly what I wanted, was looking for and kept me in my price range. I am very pleased with the overall service derek was great. He listened to exactly what I wanted, was looking for and kept me in my price range. I am very pleased with the overall service and I am very happy I worked with them. I will definatly be recommending Auto Fair Honda to all my friends and family. More

Me and ny husband where just looking at the cars in the lot when derick came over and started talking to us.I was very impress with his service and kindnest that he show us.After talking with him we end up lot when derick came over and started talking to us.I was very impress with his service and kindnest that he show us.After talking with him we end up getting a honda civic 2007 and I could not even tell you in words how happy Iam with this service person.He is the best of the best and In would recommend this dealer ship to all my friends and family. Thank you Mrs Peggy Landry More

I want to tell you how plesant this dealership is.Me and my husband went there to look at cars not to buy ,we where just looking.After a few minutes derick the sales person came up to us and he was wonderfu my husband went there to look at cars not to buy ,we where just looking.After a few minutes derick the sales person came up to us and he was wonderful.We end up buying a honda civic 2007 from this dealer and I can even tell you in words how happy Iam.I would recommed this dealer to all my friends and family.Derick is a winderful sales person ,and I hope he continue to help other people just as he did for us. More