AutoFair Honda

I was referred to AutoFair Honda by my BJ's Buyer's Service. During the past year+ I had researched "best" new cars. Honda was my choice (helped by Consumer Reports); and as a retired 65 year old I v Service. During the past year+ I had researched "best" new cars. Honda was my choice (helped by Consumer Reports); and as a retired 65 year old I viewed the Vehicle Stability Assist a critical safety feature. Since I lived 3.5 hours from Manchester NH, all my dealer interface was done by telephone and Email. I told their Internet Sales Dept which Honda model I wished to purchase; and they provided me with a price (which was less than my 'budget'). Obviously this created a good impression with me since most dealers never seem to get past MSRP in their discussions. My last new car was purchased in 1992 and I had lots of questions to ask the sales team. All answers and follow-ups were prompt and no sales pressure was ever applied to me. Given the salesperson attitude and my "budget surplus" I was able to upgrade my Honda choice. A friend drove me to Manchester, NH to pick up my new car on 31 January. Business was "booming" with an end of the month sale; but even with lots of customer I never felt neglected by any of their employees. My friend best summed up my ratings when he said they treated me like a "king". More

My wife and I needed to replace our Accord lost in a rollover accident (it saved her life) and decided we would go to AutoFAir after Christmas only for a test drive thinking a Civic would be nice. Cost rollover accident (it saved her life) and decided we would go to AutoFAir after Christmas only for a test drive thinking a Civic would be nice. Cost was a consideration. We shopped there once before and ended up elsewhere as pricing was a problem. We were cordially met at the door by Ty and he immediately got to know us, our needs, and arranged for the Civic test drive. Having had an Accord, the Civic didn't measure up and Ty accomodated us when we asked to drive a new Accord. Love... When the color was decided upon, Ty drove us to the car (in stock) to see it. He checked and obtained the internet price for us as we really were not prepared to buy. I needed to confirm pricing via Consumer Reports and despite everyone's best efforts to make it possible for me to confirm pricing online in the showroom, which I couldn't do anyway, we left after Ty made sure the quote was the best that could be done. When I received my report I was very happy to find what appeared to be a quote slightly below dealer invoice. Given the times, it was a fair price for a car of that caliber. We called Ty back and advised him we would buy the car and he started the paperwork for us as we drove back. We were met with straight talk, a helpful professional staff, and great pricing/financing on the car AND the extended warrantee. All with minimal effort on our part. My wife drove the car home that day, inspected, with a full tank of gas, and the first oil change on the house. AutoFair Honda was our only stop in our car shopping experience. We had a MUCH better experience than before. Totally unexpected. I'll be back when it's time to replace my car. More

My experience at AutoFair Honda was the best I've had in car buying. Peter was more than willing to take all the time I needed in my decision to buy my Honda Accord. His knowledge of the Honda car line was car buying. Peter was more than willing to take all the time I needed in my decision to buy my Honda Accord. His knowledge of the Honda car line was extensive and helped in my decision. I am very happy that I bought a Honda. It is easily the best car I have ever owned or leased. I will definately go back to AutoFair when my lease is up in 2010. More

Shawn was very laid back and provided informative no pressure assistence to my wife and I. Kieth was exceptional in helping us pick the right vehicle for us and I feel we got a fair price for a great v pressure assistence to my wife and I. Kieth was exceptional in helping us pick the right vehicle for us and I feel we got a fair price for a great vehicle. I would not hesistate to deal with them again and I would highly recommend them to a friend. Also my first comp service visit was great. Kelly was upbeat, knowledgable and very pleasent. a lot was done, all correctly, with ten minutes to spear. Wait area has private wifi room and a seperate kids area, and drinks with free popcorn. This is a great dealership. More

The customer service from Peter at Autofair Honda was great. He really went above and beyond to help me get the car I wanted. The customer service from all of the employees (from the credit department great. He really went above and beyond to help me get the car I wanted. The customer service from all of the employees (from the credit department to the salesperson) was incredible. They made me feel like a part of the team, and we were very comfortable. I love my car, and will definitely go back again! I refer all of my friends there. I live in VT, and it was totally worth the drive. More

I checked out several Honda dealers in my region and solicted bids from them to purchase a 2009 Honda AWD CRV. AutoFair Honda responded and I called to get an "internet price" which was a few hundred do solicted bids from them to purchase a 2009 Honda AWD CRV. AutoFair Honda responded and I called to get an "internet price" which was a few hundred dollars higher than other dealers. I told them that on the phone, they told me to still come in and I figured if they can do better since they are close to my home I would give them a shot. I told my salesperson that I had an internet quote and that I was prepared to buy, but I wanted the best price that they could give me as I could buy it cheaper elsewhere further from home. The salesperson was friendly and helpful. The staff was courteous but I told them be direct with me and if they cant get me the price that I want tell me and I would move on. The salesperson went to the guys in the corner tower desks for my quote and came back and showed me the offer. I nearly fell out of my chair in disbelief. The quoted price was over $2,000 higher than was given to me earlier on the phone with the internet price. They also included a 5% commission for the sales person in the price. I told them they had to be kidding, that I felt insulted that I came in place thinking I was going to beat the price quoted to me on the phone but instead they want another $2,000+ more. They used the usual approach/comments with me that they tell you to watch out for in the car buying guides. I told them they had to be crazy and I was leaving. They quickly lowered their price to what I had been quoted on the phone an hour or two earlier. I felt so upset by the experience that I couldnt do business with them anymore no matter their new revised price and left the property. I told them that it was this approach with customers that will drive many many customers away. They will not want to walk-in to a showroom again and deal with "slick" car salesman to buy a car. Instead we will all buy cars via the internet or at least get the best price on the phone before walking into the dealership. I ended up purchasing my new vehicle elsewhere the next day. I cannot recommend Auto Fair Honda to others. If you must buy a car from them be certain to do your research first, request their lowest internet price on the make and model you want FIRST. Give them 15 minutes to give you their formal quote if it isnt what you where promised get up and leave immediately. More

When we went to Autofair to purchase a new Honda CRV, we dealt with Steve Turner. A VERY pleasant salesman that made us very comfortable with everything from our test drive and finaly our purchase! He took dealt with Steve Turner. A VERY pleasant salesman that made us very comfortable with everything from our test drive and finaly our purchase! He took the time to explain EVERY feature the CRV has! Everything went smoothly! An EXCELLENT buying experience! Highly recommend Steve to anyone purchasing a vehicle at Autofair Honda! They won't be sorry! More

Upon receiving EXCELLENT TOP QUALITY service from Steve Turner when my husband bought me my BRAND NEW 2009 CRV, I would now like to leave my opinion of the service dept. It all started with Kelly. She was Turner when my husband bought me my BRAND NEW 2009 CRV, I would now like to leave my opinion of the service dept. It all started with Kelly. She was VERY curtious when I called to have service done. The first time was for my 1st. state inspection and the ResistAll treatment. That's where Kerri(service consultant) comes in the picture. She has been a JOY to deal with! The second time was for my Protection package. Again, the same WONDERFULL treatment! Kerri told me that they just put the front mud flaps on, and put the rubber floor mats in the cargo area on the cargo mat. When I saw my vehicle, I noticed that they had also put my floor mats in, which they did'nt have to do. 5 STAR rating from me!! The 3rd. and final time was when I had my remote starter put in. I received the BEST treatment any customer would want! I brought my car in at 10:00am, and Kerri told me it would take most of the day to do. I told her "not a problem". She called me around 2:00pm to give me an update on my car. Well it seems that one of the parts to the unit was possibly defective. She said they were gonna try for a little while longer to fix it. I told her that I needed my car the next day due to a commitment I had. She said she was gonna see what she could do and she said to call her the next morning and that she would get me to where I had to be one way or another and appologized for the inconvenience. She also told me they were having the part overnighted. I called her the following morning, and she said she would check where her shuttle driver was. She called me back and told me the service dept. manager would pick me up an take me for my app. and then back to get my car. Not sure of his name, but he deserves just as much credit. I have never received service like that at any other dealership I've dealt with in the past. I would also like to give credit to the PLEASANT shuttle driver. She is an excellent driver! All the above mentioned people are ASSETS to Autofair Honda! We will surely be repeat customers. And with that said, my husband and I would like to WISH YOU ALL A VERY MERRY CHRISTMAS!!! More

Overall, my experience dealing with John L and Adam R in the purchase of a pre-owned vehicle was fantastic! Adam exceeded my expectations in understanding my needs as a customer, and finding the right vehi the purchase of a pre-owned vehicle was fantastic! Adam exceeded my expectations in understanding my needs as a customer, and finding the right vehicle which met those requirements. John was VERY PATIENT and calm in his approach as a salesman, allowing me to process the details of the deal I was being presented with and make a decision that best suited my family. Thank you to all those involved at AutoFair Honda for providing my family with a great car at a great price! We'll surely be back again for the purchase of our next vehicle. Jay Renzulli Burlington, VT More

Overall, I have never before had as pleasant and enjoyable experience buying the last two cars I did from Autofair Honda. From beginning to end, by the initial greeters to this agency to the final f enjoyable experience buying the last two cars I did from Autofair Honda. From beginning to end, by the initial greeters to this agency to the final farewells, I had the constant feeling of concern by all I had contact with for my well-being in the car purchasing experience. This applied not only to the car purchasing process, but also to the servicing personnel, some servicing being complimentary. While all the Autofair Honda personnel I dealt with in both purchases were exceedingly friendly and gracious, especially the immediate sales personnel in both transactions: Shantel Frost for my first Honda purchase, and Peter Wilcott, for my most recent purchase. During my first purchase with Shantel I had developed such a trusting relationship that I went to her for the second Honda purchase. Since she had been promoted to a non-sales position, she referred me to Peter with whom I had an equally pleasant and satisfying transaction. I have no hesitation in fully recommending Autofair Honda in Manchester, NH for the best possible automobile purchasing experience. While the purchase experiences were extremely satisfying, the two Honda Fits I purchased were unbelievably satisfying in meeting my needs. It is an outstanding vehicle in so many ways. More