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AutoFair Honda

Manchester, NH

4.7
3,566 Reviews

200 Keller Street

Manchester, NH

03103

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Showing 3,566 reviews

August 12, 2010

After having a bad experience with one of the sales and the finance where I was given some miss information (I believe that the sales person just did not know) and being told I was approved at a certain mo More

by Eagle_f90
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 12, 2010 -

AutoFair Honda responded

Dear Customer, When I first read your review I was obviously concerned. Your experience is not typical of most customers who visit our dealership. I'd like to learn more about your visit and see if there is something we can do. I am going to have my Customer Relations Manager, Austin Rush, give you a call to learn more about what happened on your visit. I appreciate you working with us on this. Jason LaCroix.

Aug 27, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. We use feedback from customers such as you to help us continuously improve. Our goal is complete customer satisfaction, and we realize that there will be times when we miss our mark. That’s when we have great employees such as Austin who can step in and resolve almost any issue that arises. I’m glad to see that Austin was able to make things right with you and that you are willing to give us another try. Jason LaCroix, General Manager

August 07, 2010

Pete was very friendly and professional. No pressure was added to our visit. Great salesman. Pete was willing to send options of the vehicles we where looking for to us in advance via email. I would highly More

by crosby-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Wilcott
Aug 07, 2010 -

AutoFair Honda responded

Dear Customer, It’s always nice to hear from Pete’s happy customers! He does an exceptional job and is tremendous with his follow up. We understand that some customers like to research before making a purchase. That’s why we believe in a low pressure informative approach. We appreciate the feedback. Jason LaCroix, General Manager

August 05, 2010

Matt was very friendly and provided all the information that we were looking for. He followed up with me on the cars I was interested in and was courteous enough to work late in order to make the deal for More

by raghbirb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mattew Kipp
Aug 07, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. Mat does a great job for us. We believe that the customer always comes first. If that means staying open a little later, than that’s what we do! Thank you for the review. Jason LaCroix, General Manager

August 05, 2010

Pleasant experience. No high pressure tactics. Open, honest communication. Friendly environment. Everyone was very professional! We had numerous, previous experiences within the Autofair dealersh More

by RickyRicardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Wilcott
Aug 07, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the great review. Your loyalty as a customer is appreciated. We pledge to continue delivering a high level of customer service for years to come. Thank you for your review and we look forward to meeting all of your vehicle needs for the future. Jason LaCroix, General Manager

August 05, 2010

We needed to buy two cars and had heard great things about AutoFair. Before visiting them, we had checked out a few other dealers but after talking with Nick Ayotte at AutoFair about our options we knew More

by rkalke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ayotte, Nick Ayotte
Aug 07, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. We understand that, as a customer, you have many choices for your new vehicle. That’s why we pride ourselves on delivering the highest level of customer service and providing our customer’s the best deal! Jason LaCroix, General Manager

August 02, 2010

Mat Kipp has got to be one of the nices sales guys that i have ever met. Please tell Mat that when i send him a referal he's buying me a sandwich. Overall a great place to buy a car. Typically when i buy a c More

by SChappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat Kipp
Aug 03, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. We take a lot of pride in our friendly staff and make sure that everyone is looking out for our customer’s best interest. Mat does a great job and we’ll make sure he gets you that sandwich! Enjoy your new vehicle. Jason LaCroix, General Manager

August 02, 2010

Just bought a pre-owned 2008 Pilot and working with Kevin was a pleasure. He was easy and appropriate--never a huge or unconfortable push to sell. Never came out with the dreadful line "what do we have to More

by bruce4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Zach, Kevin Zych
Aug 02, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Both Kevin and Burton do a great job for us. Your feedback is very important to us, as we use that feedback to always improve. We understand that customers do not appreciate the high pressure approach. That’s why we train our staff to have a nice easy approach just like Kevin and Burton demonstrated with you. I hope you enjoy your new vehicle. Jason LaCroix, General Manager

July 31, 2010

My first contact with AutoFair was via a web car pricing service. I requested a quote from 3 dealers on a Honda Civic EX. I recieved quotes from two dealers and an 'appointment' from AutoFair. (That should More

by jgaron
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
4
Aug 02, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. We pride ourselves on delivering exceptional customer service, so when we here from someone that we missed our mark it always concerns me. Your feedback is very important to us so that we may learn from this experience. The continuous improvement model is the foundation for our organization and we always strive to improve. I’d like to learn more from you in regards to your experience with us. Please give me a call at your convenience so that I can get a better picture of what transpired on your visit. Thank you in advance and I appreciate your feedback. Jason Lacroix, General Manager. 603-634-0710

Aug 04, 2010 -

jgaron responded

The review speaks for itself, no further discussion needed. I hope you learn from this review as well as the other negative reviews you received (which seem to share the same complaint).

Aug 14, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the review. We believe in the continuous improvement model which means we learn from every interaction we have with our customers. This is how we have become an 8-time, and recent back to back, President’s Award Winner with Honda for outstanding customer service. Treating the customer the way they want to be treated is our priority. It concerns me when I read a review such as yours, as it means we have missed our mark. Most people will understand that we, like everyone else, are humans and can make a mistake from time to time. The true measure of a business is how they handle those situations. This is one of the reasons we have an A+ rating with the Better Business Bureau and such high ratings on Dealer Rater. We have made several attempts to contact you via phone and email to not only try and resolve this issue, but to also learn from your experience so we can train our staff to ensure this does not happen again. It is unfortunate that you would not speak with us as I feel we could have learned from your experience. We do not believe in “playing games” and we take our careers very seriously. We are proud that we are the largest Honda dealer in northern New England and the majority of customers appreciate the way we do business. I feel as though your concerns could have easily been resolved if you had only engaged with us. We will use this as a learning experience and I do appreciate your feedback. Jason LaCroix, General Manager

July 29, 2010

I heard nothing but great things about this location and about Allison. My mother bought her car through her and once I met her I realized this is where I wanted to buy my new car from. Allison was extremel More

by jasoncreth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison LaNeve, Steve Wirtz
Jul 29, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Steve and Alison do a wonderful job and customers consistently sing their praises. Referral business is the best compliment for a business and a salesperson. We’re happy to have you in the AutoFair Family and now it’s your turn to benefit from our great referral program. Jason LaCroix, General Manager

July 27, 2010

My husband and I just bought a beautiful 2008 Honda Accord. Our sales person, Matt Kipp was awesome! He was very helpful,funny and knowledgeable. Matt took us on great test drives so we could realy ge More

by fitzfam1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kipp
Jul 28, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice feedback. Mat has a great personality and he keeps us, and his customers, laughing all day! I’m glad to hear you had a great experience and we appreciate your business. Jason LaCroix, General Manager

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