This is the absolute typical low-class, terribly backward customer service, bait-and-switch tactic dealership. I am from Tewksbury MA (an hour from this dealership) and searched their inventory online. I found the exact 2010 6 cyl AWD Hyunda Santa Fe SE in silver that I wanted. I filled out an online inquiry to submit my contact information. Within 15 minutes, I received a phone call from AMBER who stated she had 2 Santa Fe's that met my search results. I specifically asked if either one had the premium package that included the GPS, sunroof, and upgraded audio system. Amber stated both vehicles had the premuim package and were in stock. I asked her to confirm again that both were silver 2010 6cyl AWD Santa Fe SE with the premium package. She said yes and asked me to schedule an appointment for later in the day, which I did.
2 hours later, I called Amber back to change my appointment time to later in the day since I would be taking time off from work to make this hour long trip up there to see these cars. I once again literally confirmed with her that these were both silver 2010 6cyl AWD Santa Fe SE's with the premium package. She once again confirmed this and told me the list price on both. I also asked for the stock number of the vehicles (which was the best thing I could have done!!). She again confirmed these vehicles were in the lot at the dealership
A few minutes before I was about to leave to drive an hour up there, I called Amber a 3rd time to confirm both of these silver 2010 6cyl AWD Santa Fe SE's with premium package were still in her lot and available. She confirmed that they were still there. I specifically said to her, "I want to make sure this is not a wasted trip for me". She promised me the cars would be there. I also asked why on the website for these cars did it not list anything about the premium package being on the cars? Amber stated that the listings were general listings and were the same for every car no matter what packages they had on them. I once again asked specifically if these cars would be in her lot when I got up there so I could visually inspect them and test drive them as well. Amber said yes I would be able to physically touch these 2 vehicles.
Well, ladies and gentlemen, what do you think happened? With 3 seperate and specific promises from Amber, I made the 1 hr drive. I got up there and immediately began the search for the 2 silver 2010 Santa Fe's. I found one that matched the exact stock number Amber gave me and it DID NOT HAVE THE PREMIUM PACKAGE. I could not find the other silver one she promised me, so I went inside to ask for her. She came out, shook my hand, and said Josh would be taking care of me. She then turned around and returned to the back room. Josh said he would get me the car I wanted, and proceeded to bring the silver car up to the door that I had already seen and which was WITHOUT the premium package. I specifically asked Josh to show me where the sunroof was and where the nav system was. He responded that this specific car didnt have the premium package, but they could order a car with the package for me. I immediately flipped out, asking to speak to the manager because I was promise 3 TIMES that I would have my hands on the exact car I wanted.
I walked back inside and TJ or PJ the manager came out saying that he did not have a vehicle in his lot that fit my desires, however he had some "in his pipe line" that he could order for me. I again got outraged and asked why Amber told me 3 TIMES that these vehicles were in the lot and I would physically get to put my hands on one. The manager had nothing to say, other than asked me to leave because I was raising my voice. I never received a straight answer from anyone as to why they promised me these vechiles would be there, knowing full well I would be driving an hour to come see them. The only thing they said was if I sat down with them, they could order the car I wanted. I told them if this was the way they did business, they were the last dealer I would buy a car from, and I walked out.
MORAL OF THE STORY: !!Always!! receive the stock number of the vehicle that an advertisement is about. Also, no matter how many times you are promised that a certain vehicle would be there, no matter how far away you tell them you're from, know that THIS DEALERSHIP WILL SAY WHATEVER YOU WANT TO HEAR TO GET YOU TO VISIT THEM!! IT IS THE AGO OLD "BAIT AND SWITCH" MANEUVER. 3 times I specifically asked for the exact car I wanted, and 3 times I was lied to. I wasted over 2.5 hours making this pointless trip. DO NOT TRUST THIS DEALERSHIP!
Bill Dube Hyundai in Wilmington, MA was extremely deserving of my business. I was greated by a friendly professional and by all of their sales staff. I was told straight up what vehicles they had and which ones they didn't. They were also extremely open about their prices and I was able to saved over $3,500 from the vehicle's sticker price.
On behalf of Bill Dube Hyundai, I would like to thank AutoFair of Manchester for their deceitfulness and outright lies, and for sending business elsewhere.