AutoFair Hyundai

A good friend recommended this dealership and salesman Doug Johnson. Doug asked a lot of questions about what we needed and what options we wanted. He showed us several models. We care for my elderly pare Doug Johnson. Doug asked a lot of questions about what we needed and what options we wanted. He showed us several models. We care for my elderly parents and needed a vehicle that was not only comfortable for us but able to transport them and my moms wheelchair. Doug spent a lot of time with us making sure these needs would be met. Everyone at the dealership was very friendly. Doug also took the time after we purchased the vehicle to set up my phone with the bluetooth and go over all the options and answer any questions we had. We would definitely recommend this dealership and Doug Johnson to our friends. More

MY LETTER TO THE CUSTOMER CARE REP THE DAY AFTER MY VISIT: Michelle, Honestly had I had a little bit less of a worse time at your dealership I probably wouldn't be writing this email, but your VISIT: Michelle, Honestly had I had a little bit less of a worse time at your dealership I probably wouldn't be writing this email, but your sales rep sure did go above and beyond my normal expectations of how pushy and dodgy a car salesman could be. I first had a base model Veloster waved in front of my face, to only find out that the only one you had on your lot was sold. I then, to test my fit in the car, took a higher packaged model out for a test drive. I loved the car but I couldn't even begin to start piecing together a deal because of how hard your rep was shoving the car down my throat. I feel my trade was undervalued, your markup was far too high (not to mention the "value adding" package that I couldn't opt out of), and the whole process was more of your reps/manager churning out a generic sale than me having a buying experience. When I got up to leave I was badgered out the door and then realized my keys had not been returned to me promptly. After the keys had been returned I began searching for my car which was parked out of sight in a different part of the parking lot than I had parked it. I then, against my best interest went to Auto Fair Honda, to search for a civic coupe. I was greeted there by a down to earth and approachable sales rep by the name of Ron. He was very accommodating and worked starting below sticker to get us the best price possible. It turned out that we couldn't work a price that worked for both parties so again due to too much markup, too little for my trade, and pushy management I left. TAKE NOTES ON THIS PART: at 4:45pm on a SUNDAY I arrived at Peter's Honda of Nashua and walked in the door asking for a Civic Coupe LX in Charcoal Gray. I was greeted promptly, asked why I looked so beaten up, and then they TOOK CARE OF ME! They took YOUR PRICE and got me financing that was $45/mo better than any offer I had seen that day. Four sales people and a manager stayed after hours to close the purchase and I drove home in exactly the car I knew I wanted. So I thank you for making it very easy for me to spring for a purchase at Peter's and I'm sure they thank you too for making them look so good. Never again will I consider purchasing an automobile from you or your partners because of this horrid show of service. Your diction in your email is blasphemy as I did not receive ANY of the things you bragged about in that opening paragraph. More

This is the 3rd car I purchased from Doug Johnson/Autofair Hyundai. Each time Doug worked hard to get the vehicle to the price I needed with out making me feel like I had to spend more or ch Johnson/Autofair Hyundai. Each time Doug worked hard to get the vehicle to the price I needed with out making me feel like I had to spend more or change to a lesser vehicle then I wanted. This last vehicle was a 2011 SantaFe Limited. I never thought I would have a loaded vehicle like this. Doug even put in a remote car starter (monthly deal offer). Thank you Doug for making the car buyer experience a truely great one. More

Doug is a wonderful person to work with, helped me find the best car, for the best price! Would recomend to anyone!!! Would do business again the best car, for the best price! Would recomend to anyone!!! Would do business again More

Doug was amazing! As his card indicates, he is an "advisor" and I cannot say enough about what a great advisor/person/saleman he turned out to be! If you are looking for a personable, friendly and e "advisor" and I cannot say enough about what a great advisor/person/saleman he turned out to be! If you are looking for a personable, friendly and extremely knowlegeable person to assist you in your next vehicle purchase, look no further than Doug Johnson! He got us into the car we wanted, within our price range and made us feel confident about the vehicle, the dealership and himself - In an age where it is difficult to get quality customer service, Doug prides himself on it and it shows! We not only have a beautiful new car, we have made a great friend in Doug! Thank you so much! More

I had come to see Doug earlier this year to talk to him about purchasing a new car. I didn't have enough money to make any real financial decisions at that time, so he said to me, "Come back at the end of about purchasing a new car. I didn't have enough money to make any real financial decisions at that time, so he said to me, "Come back at the end of summer and I will make it happen for you!". He absolutely meant what he said. Two weeks ago I leased a 2012 vehicle all with the help and constant friendliness and love from Doug. He made this experience extremely stress free, even when I would overthink every detail. He honestly made this one of the easiest financial experiences I have ever had to deal with. I wouldn't go to any other dealer because Doug is truly a part of my family and I can honestly say that he is the salesman with a heart. A BIG heart! You can tell that he loves his customers, and you can tell that they love him. It's nice to know that you can just stop by with a coffee and sit down with him and chat about what is going on with your life, all because you feel that he truly cares. He is the best car salesman to work with in the industry! Wherever he may go after his days at this company, I will absolutely follow him. Gotta love Big D! He's the best! More

Doug is a great person to deal with and has remained a friend. He sometimes calls us just to say "Hello, how you doing". I like the page he does monthly and sends to his customers. I hav bought about a do friend. He sometimes calls us just to say "Hello, how you doing". I like the page he does monthly and sends to his customers. I hav bought about a dozen new vehicles over the years, after which I was just a salesperson's "commission". Not so with Doug. He is truly a "Salesman with a heart". Miguel came from the Ford dealer and I remember he was always very pleasant to work with. I am glad he came over to Hyundai. He is very caring to customers needs. More

My visit to Autofair Hyundai was easily the worst shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a dishonest, greedy dealership (but not, mind you, from every dealership in the area—I received great treatment elsewhere). Initially I deal with Adrian, who is very courteous and makes easy conversation while putting my information in his computer. Right away I tell him I have been to their competitor Grappone Hyundai who gave me a very good price for the car I am shopping for equipped with an automatic transmission and some nice options, but I want to see what Autofair can offer. Then the games really begin. I hand Adrian a copy of the quote from Grappone right off so he knows the ballpark he needs to play in. He says, “don’t even worry about it,” as if he would have no trouble beating their price, and then immediately tries to switch the conversation to financing (dirty tactic number one). I insisted that I was only interested in the cash price for a car. He leaves to talk to his manager and comes back with a price that is indeed about $200 lower than Grappone’s quote, but for a base model manual transmission car (the manual alone means it should sell for $1200 less than the auto). Adrian tries to move as quickly as possible back to securing financing before I notice this switch. I hand him my research instead, showing invoice and approximate dealer costs, and explain that I need Autofair to match the discount that Grappone gave me, which was $575 below invoice. Adrian now just sits in silence. I know this tactic too, and I am better at it so I stay silent for longer. He finally lets out a little “uhhh…” and goes back to his manager’s office. Sales Manager Jean Turgeon comes out with Adrian to take over our “negotiations” which are anything but that. Jean may be good at pulling the strings on his sales assistant puppets but is himself a real customer service disaster—exceedingly rude and condescending right off. It seems like he has come out just to get rid of me. I try to explain the offer I have from Grappone, but as soon as I utter their name he cuts me off with an arrogant and dismissive tone: “yeah I’ve heard of them.” I continue going over his costs and what I expect to pay, but he quickly interrupts again: “where’s my profit?” Wow! Like I care about his profit. I continue to be polite and reasonable, though, pointing out that Grappone has been a viable business for some 80 years and must know how to turn a profit too. If he can’t match their deal, no hard feelings—I’ll buy from Grappone instead. That’s business, right? Jean says about Autofair’s offer “but that’s MSRP—why would I sell a car for less than MSRP?” I actually laugh at him a little at this point. He persists… Blah, blah, “where’s my profit” a couple more times, blah, blah... Finally, in his greatest moment of condescension yet, he offers to take $100 off “if that makes you feel better”. What a guy! I tell him to just put his best offer in writing and I’ll shop it around. He refuses to put anything in writing! “Why would I do that—you have my word,” he says. I say “that’s not good enough” and I walk out and go straight back to Grappone and buy my car at a great price with zero pressure and sales and finance people who are truly grateful for my business. Don’t bother with Autofair Hyundai! They depend on taking advantage of uninformed or hurried people instead of earning their profits. They are rude, dishonest and coercive. They practice finance-first and bait-and-switch tactics designed to fool customers into paying more. They will hardly budge from MSRP and their dealer fees are the highest around. If you go there looking for a reasonable deal they will make you feel unwelcome until you either cave in or leave. Try Grappone instead! More