AutoFair Subaru

This whole team is an absolute pleasure to deal with. This was by far the easiest and most pleasant car buying experience I’ve ever had. A special shout out to Matthew Benson, a Product Specialist with t This was by far the easiest and most pleasant car buying experience I’ve ever had. A special shout out to Matthew Benson, a Product Specialist with the team who really went above and beyond to bring the car to me for a test drive, deliver the car the next day, and go over all the features with me. He really did a tremendous job. Big shout out to Max as well who took the time to go over the paperwork and was very straightforward and honest! Great job all! More

Ruined a Subaru Corporate "Good Will" Repair Experience Our independent mechanic notified us of a Subaru service bulletin that this dealership DID NOT. They quoted us $5000 in repairs. Our mechanic suggeste Our independent mechanic notified us of a Subaru service bulletin that this dealership DID NOT. They quoted us $5000 in repairs. Our mechanic suggested we contact Subaru Corporate. We did. Our cost: $0. After, they badgered us for service reviews. When I told the young lady on the phone of my dissatisfaction regarding their performance, and insisted on no longer being contacted, she politely agreed to remove me from their call list. Then, Robert McDermott called me anyway, and proceeded to argue with me - despite the fact that a one man, sole proprietor mechanic had outperformed their entire service department and saved us thousands. So, Subaru Corporate paid to keep our good will - then Robert McDermott destroyed it. More

Matt was great , no pressure atmosphere, good conversationalist, and had me in and out in a time frame that was super convenient. Thank you Matt! , no pressure atmosphere, good conversationalist, and had me in and out in a time frame that was super convenient. Thank you Matt! More

I Love autofair Subaru. I rely on them for everything. The staff are extremely nice and helpful. Everything runs very smoothly here. They have gained a customer for life. The staff are extremely nice and helpful. Everything runs very smoothly here. They have gained a customer for life. More

I now own my 5th Subaru (3-outbacks, 1-Tribeca, 1-Ascent). With the exception of a few issues, I have had good luck with the brand until now. This car is having major brake issues and my brakes s 1-Ascent). With the exception of a few issues, I have had good luck with the brand until now. This car is having major brake issues and my brakes started making a grinding noise at 10k miles. The dealer changed the front rotors only, and promised me that if this problem persisted, they would take care of me. Well the problem persisted and had the issue 3K miles later. They told me that they are unwilling to resolve the issue because it is a drive ability issue not a warranty or ware issue. I ended up speaking with the sales manager Matthew Curran and he heard my issue and told me he would get back to me. I never heard back from him after a week and when I call now it goes directly to voice mail. They also told me that it was Subaru of america that refused to honor the warranty but I learned from subaru of america that Auto fair refused to do the work and never communicated with them. This is a very sleazy company and I would advise you to stay away and do business with someone else. There are a lot of other reasons why I am not happy with this dealer and would never do business with them again!! If you end up doing business with this very unprofessional company, don't trust a word that comes out of Rob McDermott's mouth. He is by far the biggest liar that I have ever meet and extremely unprofessional as well!!!! More

Thak you for your excellant service. You werr extremely proficient and I appreciate all that you where able to in assisyong me today. Please stay safe !!! Norman Vadeboncoeur proficient and I appreciate all that you where able to in assisyong me today. Please stay safe !!! Norman Vadeboncoeur More

check engine light My check engine light came on and I was given an appointment for the next business day . I showed up and was promptly taken care of by Chris Gagnon w My check engine light came on and I was given an appointment for the next business day . I showed up and was promptly taken care of by Chris Gagnon who kept me apprised of the situation and I even managed to get a recall taken care of. My overall experience was extremely positive as it usually is. More

The staff was very friendly and easy to deal with! Ryan Cyr was awesome salesperson. He brought the car to my house to test drive. Cyr was awesome salesperson. He brought the car to my house to test drive. More

Terrible experience buying a used car at Autofair Subaru of Haverhill. Firstly, I was defrauded. Secondly, the car broke down right off the lot. Lawsuit underway. of Haverhill. Firstly, I was defrauded. Secondly, the car broke down right off the lot. Lawsuit underway. More

Thank you to all that helped me thru this process especially Mike Testa. He was exceptionally patience with me. Thanks also to Rich for his patience as well especially Mike Testa. He was exceptionally patience with me. Thanks also to Rich for his patience as well More