AutoFair Subaru

Great service, fair pricing Right from the moment we walked into the Autofair Subaru we realized it was a calm but fun atmosphere. Kim was a wonderful sales rep-and spent a lot Right from the moment we walked into the Autofair Subaru we realized it was a calm but fun atmosphere. Kim was a wonderful sales rep-and spent a lot of time with us in the car to show us all it's advantages and electronic workings-her knowledge was extensive and all of our questions were answered. When it came to making the purchase-they really worked with us to give us the price we wanted. Very very happy with our new OUTBACK and the service provided. They also gave us a great price on an extended warranty-which covers a ton of stuff for 7 years. Thank you!!! More

Courteous and Knowledgeable Kim and RJ, the Business manager were the two people I interacted with in the purchase of a new 2020 Forester. I found them both to be courteous and Kim and RJ, the Business manager were the two people I interacted with in the purchase of a new 2020 Forester. I found them both to be courteous and knowledgeable. I was pleased that the initial price quoted for the purchase of the vehicle was honored as there was a $750 price increase reflected on your web site between my initial visit on Friday 1/10/20 and when I returned on Sunday 1/12/20 to make the actual purchase. I also appreciate the free delivery of the vehicle by Kim, who met me at Town Hall in Hampton , NH. More

Kim is great to work with , . No pressure sale she did everything to accommodate me. I also like that she followed up after everything was said and done to make sure I was happy with my purchase and exper everything to accommodate me. I also like that she followed up after everything was said and done to make sure I was happy with my purchase and experience. More

Great experience! Couldn't ask for a better salesman. Mike Testa is a terrific salesman!!! I would recommend him to everyone. Great people there...made me feel at home. Thank you thank you thank you!!! Mike Testa is a terrific salesman!!! I would recommend him to everyone. Great people there...made me feel at home. Thank you thank you thank you!!! More

Excellent service at autofair subaru. Rudy and Matt Curran they when beyond service with me I recommend this dealer. Come and see them! Thank you Curran they when beyond service with me I recommend this dealer. Come and see them! Thank you More

Good buying experience and a very knowledgeable sales person. I would recommend this dealership if you’re interested in the purchase of a Subaru automobile. person. I would recommend this dealership if you’re interested in the purchase of a Subaru automobile. More

Good dealership, but pushy sales people Upon driving into the dealership, we were "swarmed" with sales people - one guy was very pushy and jumped another guy's "turn" at the clients. This w Upon driving into the dealership, we were "swarmed" with sales people - one guy was very pushy and jumped another guy's "turn" at the clients. This was an immediate turnoff. The sales person we worked with, Mike T., was very enthusiastic and had great energy. However, he was pushy to get a final sale from us. My overall impression of the sales people is that they are driven to make commission. This is a very big turnoff for me. I would prefer a sales person committed to finding me the right vehicle for my lifestyle and budget - not driven by a commission price tag. My recommendation would be for the dealership to offset their sales person's income with salary versus being solely commission-driven; perhaps then they wouldn't come off so "thirsty" to clients. In the end, Mike suggested we walk the lot just one last time, to see if anything jumped out at us - and good thing we did because that's when I found the car I ended up purchasing! When it was time to sign paperwork with the finance department, it took MUCH MUCH longer than we had anticipated due to computer glitches. Originally I was told it should take 30 minutes but I was there for closer to 2 hours. Was given zero compensation for my time wasted (lost salary). RJ did sell me on the extended warranty / gap insurance package - I found it to be a great bang for the buck. However, I wished our sales person would have mentioned the dealer fees and warranty fees up front instead of springing it on me at the end. The sales floor was very clean and well organized; however, having sales people share desks is very unprofessional. Mike had to share his desk with a desk buddy - and when his desk buddy saw Mike was with clients, he should have gotten up and left - but he didn't. So we had to stand around awkwardly and wait while desk buddy packed up his stuff and moved which was only AFTER Mike asked him to. Would recommend each sales person working the floor be assigned their own desk - especially on busy weekends. Waiting area was nicely furnished and restrooms were spotless. Vehicle inventory/selection was excellent. Overall, a nice, clean, organized dealership with great used car inventory - however, the sales people need to be friendlier, less pushy, less "thirsty" for sales, and more considerate to their fellow employees. More

Fair dealership Fair price, but many unexpected fees.so surprised how hard was to negotiate for a reasonable discount on all the fees they haven, considering that som Fair price, but many unexpected fees.so surprised how hard was to negotiate for a reasonable discount on all the fees they haven, considering that some places don’t carry that much fees. More