
AutoFair Subaru
Haverhill, MA
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Tim, the salesman, was great. The AutoFair website was showing a larger discount than we were initially offered but Tim was able to get us the advertised discount. If everyone th The AutoFair website was showing a larger discount than we were initially offered but Tim was able to get us the advertised discount. If everyone there had been as conscientious and helpful as Tim I would have given them 5 stars. However, the finance manager slipped two service contracts into the deal without telling us, adding $5,000 to the price. Before leaving we saw what he had done and went back and insisted he take them out, which he did while offering lame excuses for why he put them in. Overall, we were satisfied with the experience but beware and carefully check the agreement before signing anything! More
Cliff was an amazing person. He was very easy to work with. Did not use any high pressure sales tactics. We went in with a pre approved credit application. They were able to get He was very easy to work with. Did not use any high pressure sales tactics. We went in with a pre approved credit application. They were able to get us in the car we picked out be fore ever stepping foot onto the dealership. More
Excellence applies to purchase of our first Outback and our second in 2023. Professional, courteous and efficicient. Service experience is 5 star also. We happily travel to MA for these reasons our second in 2023. Professional, courteous and efficicient. Service experience is 5 star also. We happily travel to MA for these reasons More
Very clean - staff is Always positive & supportive - my service advisor Lita German, she is AWE SOM !!! Very knowledgeable & caring. Way to go Lita !!! Always a pleasure chatting with you !!! service advisor Lita German, she is AWE SOM !!! Very knowledgeable & caring. Way to go Lita !!! Always a pleasure chatting with you !!! More
Service was good. Timing excellent. Wish they offered car wash w service. Waiting area could be improved. Will return and hopefully experience is as good Timing excellent. Wish they offered car wash w service. Waiting area could be improved. Will return and hopefully experience is as good More