Back

AutoFair Subaru

Haverhill, MA

4.6
826 Reviews

503 Broadway

Haverhill, MA

01832

Directions

By Type

Showing 826 reviews

February 25, 2024

Tim, the salesman, was great. The AutoFair website was showing a larger discount than we were initially offered but Tim was able to get us the advertised discount. If everyone th More

by wjm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Dang
Feb 26, 2024 -

AutoFair Subaru responded

We appreciate your feedback and are glad to know that Tim was able to assist you effectively. We apologize for any misunderstanding regarding the finance process, we strive for transparency in all our dealings at AutoFair Subaru of Haverhill. Your advice is valuable and will help us improve future customer experiences. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Adonis Gonzalez - Sales Manager - 978-519-8382

February 23, 2024

Lita was absolutely fabulous. Explained everything in detail and was proactive with recommended future service with quote. More

by Gmmc2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Feb 23, 2024 -

AutoFair Subaru responded

We're glad to know that you had a fabulous experience with Lita at AutoFair Subaru of Haverhill. We appreciate your feedback and are here for any of your future needs!

February 23, 2024

Waited over 2 hours for a SCHEDULED oil change. Offered me a “coupon” for making me wait. Gee, thanks, $5.00 !!!! More

by celeste.thornhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Feb 26, 2024 -

AutoFair Subaru responded

I'm sorry to hear about your extended wait for a scheduled oil change. We strive to provide efficient service and it's clear we missed the mark during your visit. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Joe Palmer - Service Manager - 978-519-8340

February 22, 2024

The service center is very clean and accommodating. Lita always explains everything in detail and is a pleasure to work with. More

by mlmckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Feb 22, 2024 -

AutoFair Subaru responded

We're thrilled to know you've had a positive experience at our service center! Lita and the rest of the AutoFair Subaru of Haverhill team appreciate your kind words. Thanks for choosing us!

February 18, 2024

Cliff was an amazing person. He was very easy to work with. Did not use any high pressure sales tactics. We went in with a pre approved credit application. They were able to get More

by thorne569
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cliff Lawrence
Feb 19, 2024 -

AutoFair Subaru responded

We're glad to know Cliff made your experience at AutoFair Subaru of Haverhill a positive one. We aim for easy and pressure-free car-buying experiences. Enjoy your new ride!

February 08, 2024

Excellence applies to purchase of our first Outback and our second in 2023. Professional, courteous and efficicient. Service experience is 5 star also. We happily travel to MA for these reasons More

by mary margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Espinal, Lita German
Feb 08, 2024 -

AutoFair Subaru responded

Mary, we're delighted to know you had a 5-star experience with us at AutoFair Subaru of Haverhill. We appreciate your loyalty and look forward to continuing our service excellence for you in the future! Safe travels.

January 12, 2024

Very clean - staff is Always positive & supportive - my service advisor Lita German, she is AWE SOM !!! Very knowledgeable & caring. Way to go Lita !!! Always a pleasure chatting with you !!! More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Jan 12, 2024 -

AutoFair Subaru responded

Mary, we're glad to know that Lita and the rest of our team at AutoFair Subaru of Haverhill have been able to provide you with a positive experience. We appreciate your kind words! If there's anything else we can do to improve your rating, please let us know. Have a good day!

January 11, 2024

Service was good. Timing excellent. Wish they offered car wash w service. Waiting area could be improved. Will return and hopefully experience is as good More

by suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Jan 11, 2024 -

AutoFair Subaru responded

Suzanne, thanks for your feedback! We're glad to know you found our service and timing excellent at AutoFair Subaru of Haverhill. Your suggestions about the car wash and waiting area are noted - we always aim to improve. Looking forward to seeing you next time!

January 06, 2024

Very clean and really very happy for the special service they give me, and nice actitud More

by Walterwrx714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Jan 08, 2024 -

AutoFair Subaru responded

Walter, thank you for sharing this positive feedback with us! The AutoFair Subaru of Haverhill team is here to help with all of your future service needs.

January 03, 2024

This was the best customer service I have received while getting a car Tim Dang really did an amazing job I can't thank him enough More

by Lettymedina634
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim dang
Jan 03, 2024 -

AutoFair Subaru responded

Letty, we're delighted to know that Tim provided you with excellent customer service at AutoFair Subaru of Haverhill. Thanks for sharing your experience!