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AutoFair Subaru
Haverhill, MA
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 825 reviews
April 08, 2019
Daughters first new car. So we went to Auto fair and wasn't sure what o expect. Cliff was really professional and polite. He answered all questions . He had all kinds of kno So we went to Auto fair and wasn't sure what o expect. Cliff was really professional and polite. He answered all questions . He had all kinds of knowledge about Subaru. This was my daughters first time buying a new car and he made her feel comfortable. Another dealership was very rude to her and she left. I would recommend this dealership to anyone . More
by Blizz9966
Employees Worked With
Cliff, Lawrence
April 02, 2019
Wasn’t expecting to buy. Car buying hasn’t changed in 20 years... have to know what your willing to spend and be strong. Haverhill Subaru Hs a great amount of inventory, man Car buying hasn’t changed in 20 years... have to know what your willing to spend and be strong. Haverhill Subaru Hs a great amount of inventory, many to chose from. Found a legacy that checked all my boxes and ended up buying instead of looking. Happy with the car, Matt and the business managers were great. More
by jenndim
Employees Worked With
Matthew Benson, Matthew Benson
March 31, 2019
BAIT AND SWITCH. STAY AWAY FROM AUTOFAIR SUBARU “BAIT AND SWITCH”. STAY AWAY FROM AUTOFAIR SUBARU. SUBARU BUYERS, YOU NEED TO READ THIS. I am writing this review so consumers are aware of the dish “BAIT AND SWITCH”. STAY AWAY FROM AUTOFAIR SUBARU. SUBARU BUYERS, YOU NEED TO READ THIS. I am writing this review so consumers are aware of the dishonest, unethical and deceptive practices that AutoFair Subaru is engaging in so they do not fall into their trap. I am an educated car buyer. I have negotiated car deals over the internet for many years for friends and family. I have dealt with many honest, reputable dealers who have honored their agreed “out the door” price through my negotiations along with my documented preliminary auto contracts which I always email to dealers showing the “Out the Door Price” prior to agreeing to purchase the vehicle. I have never had an issue with a dealer once we sealed the deal with my negotiations and documentation. However this past week, AutoFair Subaru pulled the “Bait and Switch” and failed to complete the sale of a 2019 WRX for a friend after I negotiated the deal for him on Wednesday, March 27. I began to negotiate with 6 Subaru dealers here in the New England area for a 2019 Subaru WRX Premium. MSRP - $34,021. I narrowed my negotiations to 2 Subaru dealers, one being AutoFair. I dealt with MANNY BATISTA through this process through email and phone. I negotiated the sale price to $28.271. At that point, Manny stated to get the WRX at this price, I would have to have a trade that was a 2005 or newer model vehicle. I told him that would not be a problem. I got the trade information from my friend and called Manny and gave it to him. He then told me I needed to go to their website and “Value the Trade” to get a trade value of approximately what AutoFair would give my friend for the trade. So I did this and his trade value came to $726 for his 2005 Nissan Altima. I called Manny on the phone and informed him on this trade value and asked him if AutoFair would give him this amount given a few dollars more or less after the vehicle was physically inspected by the Pre Owned Manager. He said, “Oh yes, we are pretty close to that number. It could be a little higher or a little less”. I Informed Manny not to rip off my friend and low ball his trade when he arrives to do the deal (ie) give him $400. He said, “Oh no, that won’t happen”. I then stated to Manny over the phone I would type up a preliminary purchase contract with the AGREED UPON NUMBERS and email it to him with the OUT THE DOOR PRICE. I told him the only variance to this would be a few dollars up or down from $726 based on the actual trade value after inspection. He said that was great and agreed to this then asked me to make an appointment for my friend which I did for Saturday, March 30. I emailed Manny on Wednesday, March 27: 1. The preliminary purchase contract showing the agreed OTD price of $29,984. 2. Copy of the trade value of my friends Nissan Altima showing $726. I emailed my friend both of these documents and told him he was all set to purchase this vehicle on Saturday and asked him to take these documents with him to AutoFair Subaru. When he arrived at the dealer on Saturday, March 30th to purchase the vehicle, they told my friend: “We cannot honor this price of $29,984. Your trade needed to equal $3500 or more to qualify. We can do the deal for $33,000” My friend immediately called me. I told him to WALK OUT. As he and his mother were walking to their car, they chased him down in the parking lot and said, “WE CAN DO THE DEAL FOR $30,000 PLUS TTL AND FEES “which came to $31,875. I again told him to “WALK”. AutoFair Subaru and MANNY BAUTISTA never disclosed to me on Wednesday that THE TRADE VALUE NEEDED TO BE $3500 OR MORE TO DO THE DEAL. I discussed my friend’s trade value on Wednesday over the phone with Manny after getting the value of their website. I emailed Manny the trade value sheet along with my purchase contract showing the Out the Door price of $29,984 on Wednesday. Wouldn’t you think Manny would have told me on Wednesday over the phone about the $3500 trade requirement??????? Of course not. Wouldn’t you think after Manny received my email purchase contract showing the price of $29,984 out the door, he would have replied to me by email from Wednesday – Friday stating they could not do the deal because my friend’s trade value was $726?????? Of course not. This is the UNETHICAL BAIT AND SWITCH TACTIC dealers use on consumers. My friend drove 1.5 hours each way on Saturday to purchase this WRX with his mother. He went to the bank to get a bank check, only to be told he would have to pay $3000 more than the agreed upon price, then be chased down in the parking lot and told they will sell him the car for $1875 more than the agreed upon price when he arrived. Any smart consumer will always WALK AWAY. Shame on you AutoFair Subaru for pulling this dishonest practice after agreeing on the final price. I hope this review helps and educates other Subaru buyers and car buyers to take their business elsewhere to a reputable, honest Subaru Dealer. More
by carbuyer911
Employees Worked With
Manny Bautista
March 26, 2019
Absolutely AMAZINGGG!!! I HIGHLY RECOMMEND you buy your new car from AutoFair Subaru! I Absolutely, 100% LOVE everything about this car dealership! The employees are outstand I HIGHLY RECOMMEND you buy your new car from AutoFair Subaru! I Absolutely, 100% LOVE everything about this car dealership! The employees are outstanding! They’re out to satisfy you, they make you feel comfortable, they’re understanding and they’re just absolutely amazing! A Special & HUGE THANK YOU to Curtis & Doug for everything you have done for me. It is a beautiful feeling when your dealership feels like family ??. More
by Julissa Denham
Employees Worked With
Curtis VanEpps
March 23, 2019
Excellent Customer Service This place came highly recommended by a friend of mine, and I’m so grateful! The staff was so helpful and accommodating throughout the entire process. This place came highly recommended by a friend of mine, and I’m so grateful! The staff was so helpful and accommodating throughout the entire process. More
by Kelly J
Employees Worked With
Matt Barker, Bradley Jewett, Dany Elnar
March 22, 2019
Smooth and simple! Matthew Benson was awesome to work with! He got me into a legacy after I got into an accident with my mustang. I'll keep this car for a very long time Matthew Benson was awesome to work with! He got me into a legacy after I got into an accident with my mustang. I'll keep this car for a very long time. More
by frankrossi
Employees Worked With
Matthew Benson, Curtis VanEpps, Dany Elnar, Matthew Benson
March 20, 2019
purchasing a new subaru I went to autofair subaru wednesday morning. doug maranville explained all of the features of the outback. I ended up buying a 2019 subaru outback I went to autofair subaru wednesday morning. doug maranville explained all of the features of the outback. I ended up buying a 2019 subaru outback because of the great knowledge that doug has about subaru vehicles. he gave me a great trade in allowance on my 2004 mercury sable wagon with over 168000 miles. this vehicle is over 15 years old. doug maranville and autofair provide a very pleasant shopplng experience. More
by car guy
Employees Worked With
manny batista, Doug Maranville
February 18, 2019
Very knowledgeable, friendly and trustworthy! I felt soooo comfortable working with Sheryl! I would recommend her to anyone looking for honest, friendly sales! Anyone would surely feel comfortable I felt soooo comfortable working with Sheryl! I would recommend her to anyone looking for honest, friendly sales! Anyone would surely feel comfortable with Sheryl even if you are new to the car buying experience! More
by Laurenconsumer
Employees Worked With
Sheryl DiLisio
February 14, 2019
Very Accommodating! Matt was very helpful and accommodating for my first car buying experience! He helped me get exactly what I wanted and I'm so happy with my new Subaru Matt was very helpful and accommodating for my first car buying experience! He helped me get exactly what I wanted and I'm so happy with my new Subaru Forester! I recommend him if you are looking to get what you want too! Thanks again Matt! Ashley More
by aslaton5
Employees Worked With
Matthew Benson, Matthew Benson
January 27, 2019
Simplicity. Accommodation. Satisfaction. I've purchased 12 cars over the last 47 years and I've had my share of good and incredibly bad sales representatives. And while things have certainly I've purchased 12 cars over the last 47 years and I've had my share of good and incredibly bad sales representatives. And while things have certainly changed in the way we've purchased cars in all that time, we ultimately need to work with a sales representative when purchasing at a dealership. I was fortunate to work with Kim Paolino for my most recent car buying experience. While the decision (for me) of what I wanted was exceptionally simple using various Internet sites, the actual, interpersonal interaction was exceptional with Kim. She asked all the right questions to make sure I knew what I wanted. She didn't blink when I asked that she ride in the back seat for the test drive, and easily handled my highway driving techniques/speed and my 'testing' of the brakes. And when it came to the negotiating, there was no attempt to persuade me to change my 'no' responses to a 'yes'. Down the road when the time comes for another purchase, I sincerely hope Kim is there to work with me! THANKS, KIM! More
by LegacyFan2
Employees Worked With
Kim Paolino
