AutoFair Subaru

Worst Sales Team In North America Went into Autofair Subaru Haverhill with intentions of buying a car and quickly found that their management and sales associates were jokes. Asked to Went into Autofair Subaru Haverhill with intentions of buying a car and quickly found that their management and sales associates were jokes. Asked to test drive the car I had been looking at online and was told that they didn't do test drives. Follow-up comment after was "If it were a Lamborghini you wouldn't want miles on it would you?". Lamborghini's apparently, are in the same class as a Subaru if you weren't aware. The Lamborghini line must be something they teach during their on-boarding training sessions, completely comical. Pictures of the car online showed that the odometer had (13) miles on it and all the paperwork noted that the mileage was (3). So, that's a clear indication that the car was test driven before I asked to test drive it. However, I was denied a test drive and wasn't even allowed to sit in the car to get a feel for it. Asked the sales rep to see the car and they forgot the keys inside the building. Not only did I not get to test drive the car I wasn't even able to see the inside because of a lazy sales rep. I was told that payments are expected to be between $500-$600 a month and was offered the car at sticker price + fees for a total of $38,000. So, I'm not allowed to drive the car first, I have to pay sticker price, and, I can't even at least sit in the car? All of these factors were red flags for me to run as fast as I can. Prior to my visit to Autofair I went to (2) other dealerships that were able to run my credit and give me payments around $400-475. I was even able to test drive at one of the dealerships. I was given prices for the car around $31,000-$32,500. I decided to go to another dealership instead and was even told that it might be possible to do a dealer swap. Jose Oliver, the "General Sales" manager refused to do the dealer swap and had the sales rep reach out to me again. This time the sales rep that never even ran my credit calls and says "I understand this car was out of your price range but, I can offer you USED 2016 models instead.". How can you assume I can't afford a car when you didn't even run my credit? Putting $10,000 down but, I can't afford it? Jose Oliver, the "General Sales" manager contacted me asking me how my visit was and I told him honestly that it was terrible. I also illustrated that regardless of my visit if he would personally sell me the car I would be interested. Please take the time to go to a different Subaru dealership. More

Ameer is amazing ! I had an amazing experience with Ameer ! He was so helpful and accommodating and made my experience easy and exciting! I would recommend anyone who is I had an amazing experience with Ameer ! He was so helpful and accommodating and made my experience easy and exciting! I would recommend anyone who is in the market for a new car to make the trip to see Ameer! I can’t explain how pleasant this experience was for me, and it was all thanks to Ameer! More

LEMON 2012 vw golf gti Bought a mk6 gti last Saturday, dealt with Katarina. After buying the car and picking it up I popped the hood and noticed coolant leaking out of a hos Bought a mk6 gti last Saturday, dealt with Katarina. After buying the car and picking it up I popped the hood and noticed coolant leaking out of a hose, and noticed that the oil filter had a date on it starting it was last changed in January. Then i pulled out the dip stick and the engine was over filled a lot. Like someone just topped it off with newer oil but didn't check the level after. So I told them about that and they told me it would be a 45 min fix, I ended up waiting 2 1/2hours. This car is supposed to be pre own certified. Which means it was fully inspected top to bottom to make sure everything functions how it should. But as you can tell with my issues, it's highly likely that it was never checked over and if it was it wasn't checked right. The next day I noticed my clutch slipping in 3rd 4th 5th and 6th gear. Called them today(called them late because I work a lot and dont have a lot of free time) to let them know and see if they would fix it since I just bought the car and they sold it like this. They said they dont cover that and my warranty doesn't either. I have been back and forth on the phone with them all week. Everytime I'm always talking to a new person because i can't get ahold of the person I'm trying to. And when u would get ahold of someone they would talk over you so you couldn't talk. Curtis told me when buying the car if you have any issues with the car bring it back to me and i will get it fixed for you. But now it's a whole different story of them saying well that's not our problem. Also when they sold me the car they said they didn't have the title yet they would get it this week. Tomorrow is my 7th day they told me today they wont have the title this week that it didn't come in the mail. So now I have a car I can't register and it has a burnt out clutch. Worth experience I have ever dealt with, with any dealership. I will never go back to them. Do not trust them they will tell you what you want to hear. If you do deal with them and they make promises to you make sure you get everything written down on paper, if you dont they will go back on their word. More

Great experience! Made buying a car easy Went in with a price in mind and I knew exactly what I wanted. Anthony was extremely helpful and accommodating. They worked with me on the price witho Went in with a price in mind and I knew exactly what I wanted. Anthony was extremely helpful and accommodating. They worked with me on the price without any undeeded back and forth. Highly recommend these guys. Made for a very pleasant experience. More

Truy taking advantage of a lil ole lady Had an ok experience with the purchase of my outback but when my mother in law went in for her forester it was a completely different experience. KBB Had an ok experience with the purchase of my outback but when my mother in law went in for her forester it was a completely different experience. KBB value for her trade was 3600 to 4300 and they offered her 700. So insulting and I wish I was there to pull her out. Back and forth they came up to 1700! Sadly she signed before I got there. Will never return or bring our 2 Scooby-Doos back there! More

Great Experience - Would Recommend Matthew and Autofair Team I found Matthew extremely helpful and genuinely invested in helping my mom find the right car. Matthew was engaged throughout the entire process and e I found Matthew extremely helpful and genuinely invested in helping my mom find the right car. Matthew was engaged throughout the entire process and exceeded our expectations. I will recommend friends and family go see Matthew, Roscoe, and the entire Autofair team. More

Great price, bad experience The final price I paid for my car was great, but what a major hassle. “Lowest price possible” is not what it seems, so buyer beware. And if you thin The final price I paid for my car was great, but what a major hassle. “Lowest price possible” is not what it seems, so buyer beware. And if you think you qualify for the 0% apr financing, chances are you don’t or won’t get it anyway. Their sales staff is polite and all, but they are not upfront about details that matter to the buyer, and it was easy to get confused or misled. I’m a smart savvy buyer, but at times I felt I wasn’t listened to. Ultimately I purchased my car through them due to them having the lowest price around, but even with a credit score over 800 I somehow couldn’t get 0% financing. Ask a billion questions about cost, deals, financing before you sign anything, otherwise you will end up paying more or feeling like you were misled. Good staff, good price, bad communication and need to be more transparent about deals and financing qualifications. More

Fake prices and arrogant sales team The prices they advertise on their websites and promotions are all fake. when you try to get the actual vehicle you end paying atleast 30% more than w The prices they advertise on their websites and promotions are all fake. when you try to get the actual vehicle you end paying atleast 30% more than what they advertise(excluding taxes, title, doc fees etc). and when I called to enquire about the prices again agent says they don't have any in stock at all. not sure what subaru dealership is selling apart from subaru vehicles. don't waste your time. More