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AutoFair Subaru

Haverhill, MA

4.7
833 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 833 reviews

December 03, 2016

bought a new outback Doug is so awesome and easy going! Pleasure to deal with every time! He works very hard for each customer he sees! Great guy for sure! More

by Olivia2582
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
December 03, 2016

They will bend you over Had wrong part for car, charged me labor for no work done to car. When the right part comes in I'm not having them do it for me More

by RICHARDDELLACROCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don McEwen, Kenny Mariano
December 03, 2016

Very helpful and did everything they could with what I could Ed Dye is a joy to work with and Corey was extremely helpful. Thanks for making my least favorite thing to do a pleasure. I love this car! More

by KAREND7164
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Dye, Cory Stoppel
December 02, 2016

Rear breaks replaced My forester was 3 1/2 years old and 18,500 miles. When in for the annual inspection was advised back breaks needed replaced. After emailing Subaru the More

by CONNIE.KINCHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy, Cheryl, And several others in parts and labor all treat us as friends , Doug Maranville
December 02, 2016

Top Notch! My husband and I are very happy with our experience. From Amanda who made the initial contact with us to Kenny in management and Kevin in sales, to J More

by LOWESMICHELLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda and Kevin, Kenny Mariano
November 30, 2016

Call back from service I called service 3 times about a battery and never got a. call back, had to call the manager of the store and he said someone would call me back in a More

by KMRTM61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Talk to 3 different people
Dec 29, 2016 -

AutoFair Subaru responded

As you state in your review this issue was resolved and you received a new battery at no charge. We apologize for our failure to communicate effectively and causing you this inconvenience, I have addressed this with the service staff in the hopes that others do not have the same experience. I appreciate your feedback, Don McEwen-General Manager.

November 29, 2016

12,000 mile checkup The service counter staff appear take good care of their clients. I was were pleased with their service. I like the detail sheet which accompanies the More

by BSTTAYLOR
Recommend Dealer
Yes
Employees Worked With
Nancy Blanchard
November 28, 2016

Express Service Excellent service. I decided to walk-in for a service and was mentally prepared to wait at least a couple of hours (based on my experiences with other More

by subraubg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
November 28, 2016

Service dept and the staff From the moment I walked in every staff member approach me and ask me if I was been helped. They all very polite. Nancy was very professional . I was More

by JUJU219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
November 27, 2016

Prompt and Professional Since I bought my 2015 Outback, I have experienced excellent service that has always been very prompt and professional. I would highly recommend this More

by CG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department manager
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