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AutoFair Subaru

Haverhill, MA

4.6
825 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 825 reviews

October 13, 2016

Very Good The staff was very good and I think they found the problem. The car is getting slightly better gas mileage. I have not tried the air conditioner. Than More

by NANP999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
October 13, 2016

"Well Done" Dropped my car off the night before just as the service center closed. Met Paul on his way out but he graciously stepped back behind the counter and t More

by CAW19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Nancy, Cheryl
October 11, 2016

First time Subaru buyer I have heard great reviews on the Subaru , I had my heart set on the Crosstrek, I met with Erik Figueroa on a rainy Sunday morning , he had the car I More

by Sage57
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Erik Figueroa
October 10, 2016

Dissapointing I was in recently for an oil change. They always wash and vacuum my car as part of the service. This time they did not. When I asked at service why, I More

by PJBARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cannot remember
Oct 11, 2016 -

AutoFair Subaru responded

Hello. My name is Rob McDermott and I am the Parts and Service Director here at AutoFair Subaru. I appreciate you taking the time to fill out a review as feedback always helps as we strive enhance the customer experience. I truly apologize that your vehicle was not washed at the time of service. As a rule, we try to ask our guests if they would like their vehicles washed because the additional time needed is not always conducive to customer's schedules. Going forward, I will make sure that your vehicle is washed at the time of service and I am happy to add on an interior vacuum for you as well. If you have any other questions or concerns, I can be reached on my cell phone at (603) 851-3601. Thank you.

October 10, 2016

Great service The dealer followed their word of fixing scratches on my car that I had bought. I am very happy with the service I had. Thanks for the great work. More

by DTKING2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
October 08, 2016

Great experience Leased an Impreza - quick communication by phone and email, honest and full disclosures of price and terms. Great experience in every aspect. Highly r More

by azhilyakov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Stoppel
October 07, 2016

Nancy and Rob as usual are awesome! I absolutely love this dealership! They are so kind and easy to deal with. Now that I live in Haverhill, I'll be coming here to have my car worked on! More

by Claudia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy & Rob
October 04, 2016

Very positive experience. The woman in charge of the service desk is skilled, friendly and knowledgeable. The service was quick and the problem was resolved. I'll be back for m More

by BOBTHARLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy, Kayland Pica
October 03, 2016

Great service This was my first time using the auto service center at AutoFair in Plaistow. I was very pleased with the friendly, helpful service and will return. I More

by Susan Smeke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob, and friendly service staff
October 01, 2016

Quick, easy and fair I had walked out of another Subaru dealership the week prior. Ended up getting a more well-equipped model for lower price. I'm from MA and they made t More

by Bklein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don McEwen, Jared Hafford
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