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AutoFair Subaru

Haverhill, MA

4.7
826 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 826 reviews

September 12, 2016

AutoFair Worked with Ryan Fischer. He was extremely helpful and knowledgeable. A very comfortable, no pressure experience. Would recommend anyone looking More

by Raven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Fischer
September 10, 2016

Pleasant Pleasant, comfortable experience. Everyone was very friendly ., looking forward to the new facility, slated for next year. All questions, concerning n More

by OLDENUTFIELD
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
September 10, 2016

Great Experience Doug M was a wonderful salesman, worked hard and relentless to get us a deal. I would recommend him to my family and friends, outstanding service! More

by Biaoconnor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
September 09, 2016

first rate! everything was perfect from start to finish I will definitely return again clean, neat, friendly but I resent being asked to make my review More

by KENNETHSATERIALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Blanchard
September 09, 2016

ahhhhhhhh 80 min for an oil change which I thought was a bit long - Guess it needs brakes soon from tech report service never went over anything with me. When More

by CRAWFORD.LISA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nancy
Oct 11, 2016 -

AutoFair Subaru responded

Hello Lisa. My name is Rob McDermott and I am the Parts and Service Director here at AutoFair Subaru. Thank you for taking the time to fill out your review as often times mistakes create opportunities for us to improve. I looked into your service visit and completely agree that 80 minutes is way too long to wait for an oil change. It appears that we did not have the correct oil filter for your Jeep and had to order one in and for this I apologize. We are looking at ways to refine our scheduling process to ensure we have available parts for non-Subaru vehicles prior to appointments. We are also addressing the breakdown in communication as your brakes are not yet in need of replacement, but the tech results should have absolutely been reviewed with you prior to you leaving. Due to the myriad of mistakes, I would like to offer to cover the cost of your next oil change for you (which should be due at 63.946). Please call me directly when you are ready to schedule and I will personally handle getting this taken care of. (603) 851-3601. Thank you

Oct 11, 2016 -

CRAWFORD.LISA responded

Thank you Rob, I appreciate you reaching out and offering my next oil change service done for free. I have always had such great luck with your service department (and Nancy is always helpful) but the ball def was dropped multiple times that day. I will call you before my next oil change is needed at 63,946. Thank you!

September 09, 2016

Great experience all around Love this small dealership and all the people we encountered there! Dave Saccocio was so easy to work with and I really appreciate the "no pressure" a More

by DMG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy and Rob in service, David Saccoccio
September 08, 2016

The Best Nancy is the best service person I have ever experienced in my life! She is AutoFair Subaru. I have been working with her from the time I got my car a More

by CMORA_02127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy the Rock Star
September 08, 2016

Purchase in May, Service call in Sept. Dave was super easy to work with NO pressure, which I really appreciated. I love love love my Cross-trek. Nancy and Rob (I think) at my oil change More

by 4CASEYS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Saccoccio
September 06, 2016

Good experience Jared did a nice job putting a lease together for my daughter. Quick process. Painless! Would use the dealer again for my next Subaru purchase. More

by DSANFORD
Recommend Dealer
Yes
Employees Worked With
Jared Hafford
September 06, 2016

excellent no pressure sales, Doug was good to work with and was helpful in explaining the options available to me I would recommend AutoFair to friends and r More

by PHILM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
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