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AutoFair Subaru

Haverhill, MA

4.7
826 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 826 reviews

August 31, 2016

Inspections My 2nd year here, 1sr year i got the lmpression if i bought my subaru that if i bought my car in any subaru dealership, i will get free inspections More

by HUPSINGHAVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
bob from service
Sep 08, 2016 -

AutoFair Subaru responded

Hello. My name is Rob McDermott and I am the Parts and Service Director here at AutoFair. I appreciate your feedback and apologize there was confusion surrounding your visit with us. I did see that they staff accidentally gave you a free inspection last year, but they are correct that the free state inspections only apply at the dealer the vehicle was purchased at. This is why my staff performed your inspection at our cost instead of charging full price. In regards to repairing your tire, once a customer approves a repair, it is performed immediately out of respect for your time. The gentleman who brought the vehicle in had mentioned an appointment following your visit so the technician did not have the complimentary wash performed, but our offer still stands that we will perform a courtesy wash if you are ever in the area.

Sep 08, 2016 -

HUPSINGHAVEN responded

Car wash was not really the big issue, it was while i was on the phone with my bf still deciding if we should bring to ntb to repair the tire, he saw the mechanic was already working on it. If you guys didnt spend time to work on the tire, u would have time for car wash. Very very poor communivation.

August 31, 2016

Exceptional Service Nancy and the Service Team always provides exceptional service. The Service Tech's review of my car pointed out work that need to be done in order fo More

by SGFRASER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Blanchard
August 31, 2016

very good This is about the 4th car I bought at this dealership. My only problem this time was with the Finance Manager, Jose. He was not helpful. He was ver More

by SALLY.PAQUETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don McEwen, Ryan Fischer
August 31, 2016

Very good experience The salesman Jared was very nice. Worked with me to get it to a payment that I wanted. He went over every detail about the car. Even when I went to pi More

by LAURIE_MARCELONIS06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Hafford
August 31, 2016

Couldn't ask for more pleasant staff Kind courtesy and friendly. Quick service with no hidden charges. Very fast turnaround. Great service staff with a great leader Rob. Service tech Ja More

by MDECAREAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and Rob nancy
August 30, 2016

Another Positive Experience Nancy greeted me warmly, as always. She is an 11 (out of 10). Service was prompt and courteous. Will continue to have all my Subaru servicing done he More

by SMESSINGER_MA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
August 30, 2016

12 K Oil change and service Service manager, service team and cashier; great service , attentive, friendly, and professional. Attentive about time constraints and accommodates c More

by damorecos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of service team and cashier / names . Or sales who was excellent too
August 30, 2016

Very Good Service Made and appointment with auto Fair Subaru and found them very professional, timely and will do business with them again. Nancy the service manager i More

by JLMARQUIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
August 29, 2016

Great experience. Jared, your salesperson, was very helpful Had a great experience with AutoFair Bubaru and would recommend the dealership to family and friends. Jared was most helpful. I purchased a 2016 Out More

by JOANCHUDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Hafford
August 28, 2016

Kicking the Tires I wanted to look at some new cars and decided Subaru would be first stop, I was greeted kindly by Erik who ended up being a knowledgeable and patient More

by aagmt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Figueroa
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