
AutoFair Subaru
Haverhill, MA
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Inspections My 2nd year here, 1sr year i got the lmpression if i bought my subaru that if i bought my car in any subaru dealership, i will get free inspections My 2nd year here, 1sr year i got the lmpression if i bought my subaru that if i bought my car in any subaru dealership, i will get free inspections from any dealership. I bought my in concord nh in 1994, and moved to salem nh last year, sp i brought the car to yhe clotest dealer in plaistow nh. I got it for free the first year, so i thougt my understanding of the policy was right. But this year they told me since i didnt buy from from them, it cant be free. Also they asked if i was fre car wash, but none was done. I was in a hurry so i left without questioning them i then called them , and Bob from service dept said i van drive back to them n get the car wash. I dont go to that direction at all, so i guess most likely i will not gey my free cash wash. Another thing, so theu told mu bf who dropped of f the car that one of my tires has nail n want to ask my approval to fix, mu nf called me right away. But while we are discussing since i know NTB only cost around $10 instead of $20 something from them. So while we discussing my bf said oh well too late, they are already fixing it. I was like what! Since we have other appt after tje inspection, so we just let it go thids time. I felt people from the front desk to mechanics are not profrssional enough. Very bad communication between them and also with customers. More
Exceptional Service Nancy and the Service Team always provides exceptional service. The Service Tech's review of my car pointed out work that need to be done in order fo Nancy and the Service Team always provides exceptional service. The Service Tech's review of my car pointed out work that need to be done in order for my car to continue running smoothly in addition to the routine service. All was completed sooner than expected. Nancy provided a recap of the servicing completed as well as a recap of my next service appointment. I always feel confident that my car is in excellant hands. A job well done! More
very good This is about the 4th car I bought at this dealership. My only problem this time was with the Finance Manager, Jose. He was not helpful. He was ver This is about the 4th car I bought at this dealership. My only problem this time was with the Finance Manager, Jose. He was not helpful. He was very confusing and I wasn't impressed with him. More
Very good experience The salesman Jared was very nice. Worked with me to get it to a payment that I wanted. He went over every detail about the car. Even when I went to pi The salesman Jared was very nice. Worked with me to get it to a payment that I wanted. He went over every detail about the car. Even when I went to pick up the car and there was a small scratch in the front that was not there when I test drove or looked at the car at first. Which he also said it was new. He is working to get touch up paint for it More
Couldn't ask for more pleasant staff Kind courtesy and friendly. Quick service with no hidden charges. Very fast turnaround. Great service staff with a great leader Rob. Service tech Ja Kind courtesy and friendly. Quick service with no hidden charges. Very fast turnaround. Great service staff with a great leader Rob. Service tech Jason was outstanding More
Another Positive Experience Nancy greeted me warmly, as always. She is an 11 (out of 10). Service was prompt and courteous. Will continue to have all my Subaru servicing done he Nancy greeted me warmly, as always. She is an 11 (out of 10). Service was prompt and courteous. Will continue to have all my Subaru servicing done here. More
12 K Oil change and service Service manager, service team and cashier; great service , attentive, friendly, and professional. Attentive about time constraints and accommodates c Service manager, service team and cashier; great service , attentive, friendly, and professional. Attentive about time constraints and accommodates changes well. (ie. last minute change to appointment and rescheduled and desired time) More
Very Good Service Made and appointment with auto Fair Subaru and found them very professional, timely and will do business with them again. Nancy the service manager i Made and appointment with auto Fair Subaru and found them very professional, timely and will do business with them again. Nancy the service manager is outstanding, and deserves a raise. More
Great experience. Jared, your salesperson, was very helpful Had a great experience with AutoFair Bubaru and would recommend the dealership to family and friends. Jared was most helpful. I purchased a 2016 Out Had a great experience with AutoFair Bubaru and would recommend the dealership to family and friends. Jared was most helpful. I purchased a 2016 Outback and for the few days I have been driving the car I really am enjoying it More
Kicking the Tires I wanted to look at some new cars and decided Subaru would be first stop, I was greeted kindly by Erik who ended up being a knowledgeable and patient I wanted to look at some new cars and decided Subaru would be first stop, I was greeted kindly by Erik who ended up being a knowledgeable and patient guy. He wasn't pushy and took the time to understand what I was looking for in my next vehicle. I would like to thank him for his time and because of him, I don't think I have to look anywhere else. 2 Thumbs Up Erik! More