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AutoFair Subaru

Haverhill, MA

4.7
826 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 826 reviews

July 06, 2016

Great to work with Well, I bought two cars from them within 4 months. So I must have had a good experience. I always go in with my mind set on a price and every time the More

by rallyblue
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Figueroa
July 01, 2016

Must visit if shopping for a Subaru Super friendly veterans that make buying a car as easy as hanging out with friends. They stayed late taking the time to go over everything, making ca More

by Subie owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremie Fortier, Kayland Pica
June 30, 2016

Everyone was friendly and so fast moving and helpful When I went in I was greeted and helped. Everyone in there were very friendly and help. They all worked so hard to get my husband and I where we neede More

by Jill21490
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Mariano, Jared Hafford
June 26, 2016

Best Experience The customer service is phenominal. Traded in my 2007 Honda accord for a GMC Terrain. Best decision ever. Jared was very helpful, showed me every feat More

by Skate80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared, Kenny Mariano
June 16, 2016

Great experience By far the best car buying experience iv had yet. was looking to trade in my 2010 Ford Fusion and try out my first Subaru. Dave went above and beyond More

by Kelsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Kenny, Rob
June 15, 2016

New Purchase 2016 Forester We recently traded my wife's 2011 Subaru Forester for a 2016. The Sales Associate was excellent and was very informative and professional. The Sales M More

by Bob1247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob McDermott, Director of Service / Dave Saccoia , Sales Associates
June 15, 2016

Wonderful buying experience! Hands down, the best Subaru dealer I've found! What a wonderful car buying experience! I recently purchased a 2016 Impreza from Dave, and it was the b More

by MM0600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
June 15, 2016

Despite the bad reviews my wife and i went to autofair Had a look around found the car we liked..when it came to the numbers it was that same as any place..everyone needs to More

by Vapingguru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave and don
June 13, 2016

Know the difference...Singer vs Autofair Singer was great, bought from them and continued with Service for years. Autofair took over late last year and service went way downhill. We live a fe More

by stevensalvi
Recommend Dealer
No
Employees Worked With
Don't remember...multiple calls
Jun 25, 2016 -

AutoFair Subaru responded

Steven, I am sorry to hear about your experience with AutoFair Subaru. When a business is sold often times the existing customer base may not experience the same level of service that they have been accustomed to, people know them and their vehicles almost on a personal level. In this case the majority of the Singer service department staff is still intact from the technicians to parts employees, the cashiers and even Nancy our long term advisor who seems to be a favorite of everyone that she encounters. I have recently (June 6th) joined the company as General Manager with over 30 years experience satisfying customers. My directive from the owner when hired was simple: having happy employees and happy customers is the only way to ensure success. You may have already begun to see a positive trend with review sites like this however it does not take away the fact that we failed you. Local customers are the life blood of any business and I would love the opportunity for a second chance, if that is not possible I respect your choice and wish you well. Thank you. Don McEwen-General Manager Always available (cell) 508-726-3341

May 30, 2016

Very unpleasant high pressure attitude. The salesman knew his stuff but couldn't understand why we didn't want a 2 yo car with 93,000 miles on it. They offered way below Kelly Blue Book an More

by Abby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales Dept.
Jun 25, 2016 -

AutoFair Subaru responded

Abby, my name is Don McEwen and I am the new General Manager as of June 6th. Your bad experience preceded my accepting the position however I would like to start by offering an apology which you obviously deserve. After 30 plus years in this business I know enough that an excellent customer experience produces repeat and referral business over and over again. I would hope that you someday give us another chance however I understand that our actions don't merit that at this point. If nothing else you have given us valuable feedback without which we cannot make meaningful changes to our business. Thank you. Don McEwen-General Manager Always available (cell) 508-726-3341

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